Windows Update Sent Me on a Wild Goose Chase
cloudave October 4th, 2009
http://www.cloudave.com
It all started like a routine WinUpdate: downlod 6 updates, install them, then surrender the persistent nuisance and reboot to let Vista do its thing.. then wait .. wait.. coffee .. back.
However, after the successful reboot the system wanted to install a device driver to my monitor. I thought it was a bit weird (has it not just done it?), but clicked OK, let it search for the driver. Searching in Windows Update, that is… WTF?
After a few minutes I decided to check Vista update history: it turns out that the driver update for my HP w2207 display failed to install. Clicking on all the “help” links led to generic useless nonsense – business as usual…
Tags: vista, vistasucks, windows update, windows vista, xref
Vista Update Drives PC Into Perpetual Reboot Cycle
Personal Productivity September 8th, 2009
My Vista-based laptop gave me the Windows has recovered from an unexpected shutdown screen: this is where you have the options to start Windows normally or select one of several “safe” driver- and service-less modes to boot. I picked normal, the system booted .. end of story.
Except… I walked away for a little while, and 15 or so minutes later when I came back, the computer was in the same stage. So I repeated the process… and guess what:
Coming back a little later again, I saw the computer at the ugly reboot screen again. What was going on? This is a few weeks old laptop with hardly anything installed on it, is it already dying?
I got lucky: for the first time in my life, Vista’s Problem Reports and Solutions actually found the answer:
After you apply update 973879 on a computer that is running an x64-based version of Windows Vista or of Windows Server 2008, you may receive a "Stop 0×0000007e" or "Stop 0×00000050" error message within 10 minutes after system startup.
Well, not exactly, I dug into what these errors were, and my computer behaved rather differently, basically playing a game of perpetual reboot. Still, I figured I would go ahead and uninstall this update – I even got lucky, I could simply remove it without having to resort to the more torturous Method 3, that involves a Windows Preinstallation Environment. (Yuck… I don’t like the sound of it.).
Voila! My PC is in working condition again… and I just hope in won’t become total crap in the two months left before it gets rescued by Windows 7.
(Cross-posted @ CloudAve)
Tags: vista, vistasucks, Windows, windows 7, windows update, windows vista, xref
Microsoft Vissa and Other Customer Service Gems
Humor August 27th, 2009
I don’t normally quote such a huge chunk of a post, but this is a gem:
A couple years ago, after trying nearly everything to get my new Dell to work, I did the unthinkable. I called Dell’s tech support. After giving the service tag and all that other jazz, I explained the problem to the technician.
"According to the BIOS," I said, "my computer has 4GB of RAM installed. But Vista Ultimate only shows 2GB."
"Hmm," the tech responded, "what is this Vissa software you are using?"
"Microsoft Vista Ultimate," I explained, "you know, the new Microsoft OS?"
The rep paused. "I’m sorry, we don’t support third party software. But if you would like, I can help you restore your computer to its original state. Do you have your Dell Resource CD?"
"No, no," I countered, "this isn’t third party software. It is the operating system that came with the computer when I purchased it from you."
"What is the software called again?"
"Microsoft Vista," I said slowly, "Ultimate Edition."
The rep put me on hold for a few minutes and returned several minutes later. "Where did you get this Vissa program? I will see if anyone here has heard of it."
"Well," I wasn’t sure how to respond, "it’s Microsoft’s newest Operating System, and it is called Vista."
"Ooooh," the rep responded, "Vissa! Yes, I understand now."
I just waited for a moment.
"Well Mr. Mike," he said, "this is a problem with the Vissa software. We have notified Microsoft and they have informed us that you can not use more than 3GB of memory with this software. I suggest you uninstall it and install the XP Pro that came with your computer."
"But, my computer came with Vista Ultimate installed on it. It is less than two weeks old."
The technician seemed a little confused, "okay, but I can send you a copy of XP Pro?"
"No thank you," I said, "my friend bought the exact same PC, and his shows the 4GB in Vista, so I don’t think it is a bug."
"I see. So is there anything else I can help you with, Mr. Mike?"
"I would really like to find out how to resolve this," I pleaded, "I read up a little on it on a website, but I cannot make changes to the BIOS with everything grayed out. I was hoping you could help me?"
"Unfortunately we don’t offer support for other software like Bios and Vissa, but we can help you restore your system back to its original configuration if you would like?"
"No," I was started to get agitated, "I really would like see the 4GB in Vista."
Without even acknowledging my request, the rep said "so is there anything else I can help you with Mr. Mike?"
"But can’t you tell me who else I could check with to try and find answer to this problem?"
In the same exact tone, the rep repeated "so is there anything else I can help you with Mr. Mike?"
I said no, and disconnected the call shortly thereafter.
Hilarious. And yes, I’m pretty sure the story is somewhat exaggerated, perhaps entirely fictional, yet something in the dialogue will no doubt sound familiar to all of us. The Brainless Stonewalling Machine runs Customer Service in far too many places.
Btw, you should bookmark / subscribe to The Daily WTF.
Tags: Customer support, dell, Humor, ms vista, vista, vistasucks, windows vista
The New Lenovo: Nice Hardware, Dumb Support
Customer Service, Technology July 21st, 2009
Lenovo, home of the (formerly IBM) Thinkpad’s is not exactly known as a price leader: those Thinkpads have a great reputation and a matching price-tag. But times are changing, and Lenovo is becoming budget-friendly: the recently announced Ideapad U series, the G550, and the all-in-one Ideacentre are all “cool” computers with an attractive price. For all my love of Netbooks I admit I got tempted to get my hands on a new Ideapad U350 – basically somewhere in between a superslim notebook and a netbook, for $599 – not a bad price.
And of course getting the free Windows 7 upgrade put me at ease that I won’t be stuck in Vista prison for long… but wait! How will I install the upgrade? Lenovo says:
Each upgrade kit will be mailed separately and contain:
- Windows 7 Certificate of Authenticity
- Windows 7 OS Upgrade DVD
- Lenovo Drivers / Apps DVD1
- Instructions on how to upgrade the operating system
But there’s a small problem: this unit does not have an optical drive at all – which is all fine with me, in fact I’ve removed it from another, heavier laptop: all I need is a lightweight, portable productivity tool, won’t be watching DVD’s. Still, the prospect of installing DVD-based software without a DVD-drive is not that heart-warming, so I fired up this email inquiry to Lenovo (after some struggle to find an address):
To: websales@lenovo.com
Date: 07/18/09 10:04
Subject: Windows 7 upgrade for Ideapad U350
I’m considering a U350, but wonder how the upgrade to Win7 will take place since these units don’t have an optical drive. If the upgrade is done via download, does that mean Vista has to remain operational and I can’t get a a ‘clean’ Win7 install?
Thanks a lot,
Zoli
Today I received the following non-response:
Dear Zoli,
Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products.
I understand that you want to know if you can place an order for a U350 and want to know about the Windows 7 upgrade. You also want to know how to upgrade since these computers does not have an optical drive. I request you to please contact our Sales Department to get accurate information about the upgrade and to get help in placing an order,
If you have further questions or concerns, please feel free to contact us at 866-42-THINK (84465) option number 2. We will be happy to assist at that time.
Once again, thank you for contacting Lenovo.
What load of crap! Why should I call Sales Department? Doesn’t his email address read Websales? Customer Service 101: respond at the channel you were contacted at. And it’s not like I am asking for a very difficult, individualized answer: in fact my question is so obvious it should have been answered as part of the Win& FAQ @ Lenovo’s website.
Serious loss of credibility… what kind of support can I expect when I have real problems?
(Cross-posted from CloudAve)
Tags: Customer Service, Customer support, ideapad, laptop, lenovo, netbook, thinkpad, websales, xref
*Chirpy, Chirpy – New Twitter Client DOA.
SaaS, Startups January 28th, 2009
*chirp (won’t that asterisk in the front backfire with some search engines?) is supposedly the best, cutest, Twhirl-killer mother-of-all Twitter Client. Except it’s Dead On Arrival. Read the full story here…
..and in the meantime a little consolation prize:
Tags: chirp, fail, failed launch, failure, launch, Startups, twhirl, Twitter, twitter client
Netbooks or Notebooks? It’s Not Only About Size.
Technology November 3rd, 2008
Hardly a day goes by without another new Netbook announcement, at lower and lower prices. The first baby eee PC by ASUS was toy-like ( I returned it after a day), but the current crop are quite usable mobile computing devices.
These new Netbooks are flying off the shelf, so much so that sometimes you wonder if manufacturers rush to re-label their notebooks to netbooks, just to ride the wave. Whereas the first model had a puny 7” screen, the current standard is a minimum of 8.9, but 10” is becoming widely available, and when Dell recently announced their Inspiron Mini 12, ZDNet’s Larry Dignan rightfully noted that the netbook-notebook-laptop lines have just become blurry.
Dell’s divider line may very well be at the 12” screen size, considering anything beyond that a notebook. ASUS CEO Jerry Shen clearly draws the line at 10” – a definition that fits his own eee PC line. I think all these size-based definitions are meaningless. Size truly matters, but for another reason: when you pick a travel n*tbook, you clearly need something small and lightweight, yet with a decent keyboard and screen. But that’s not what differentiates Netbooks from any other computer.
The real divider is how you use it. A Netbook is a light mobile computing device that allows you to process information, access the Internet, and that does not store a bundle of bloated programs or data.
When computers first became personal, most of us only got one at the workplace, then years later the family PC appeared– one expensive computer shared by the entire family. Now we often have individual PC’s for just about anyone at home, including the kids, and are moving to a new pattern, where individuals will have a number of purpose-oriented computing devices, be it a desktop, workhorse laptop, netbook or smartphone. The fundamental change is that we’re not really working on the computer itself, but on the Net: the computer (keyboard, screen) is just our way to access the net. As Coding Horror’s Jeff Atwood says in The Web Browser is the New Laptop :
After spending some time with a netbook, I realized that calling them "small laptops" is a mistake. Netbooks are an entirely different breed of animal. They are cheap, portable web browsers.
We’re getting to the point where for most productivity task the computer’s performance or even the operating system won’t matter anymore: all we need is a decent screen and keyboard to get online.
But computer manufacturers while jumping on this hot new trend, seem to be confused. Minor flavors aside they typically offer two major configurations:
- The uber-geek netbook:
- Linux
- Solid-state drive (SSD)
- For the rest of the world:
- Windows XP
- Traditional hard drive
That’s not a very smart combination, if you ask me. Statistics show the return rate of Linux vs. Windows based netbooks is 4 to 1. Buyers of the cute little netbooks are happy first, then they become frustrated that they can’t instantly do things they are used to – and a learning curve with a $400 $200 device is unacceptable. Let’s face it, Linux is not friendly enough for most non-geeks – including yours truly. But why can I not have a netbook with XP and SSD?
Typical netbook SSD’s are still in the 8-16GB range, while harddisks are up to 160GB. That’s a trap that vendor themselves fall into: my sexy little netbook (an Acer Aspire One) came loaded with crapware, including trial versions of MS Office, MS Works, Intervideo WinDVD (on a DVD-less computer!) and who knows what else. Once the pattern is established, and you have large storage, you will start installing your own programs and data, too, the temptation is just too hard to resist. You no longer have a netbook, it just became a noteboook.
The New York Times ran an article this week: In Age of Impatience, Cutting Computer Start Time, discussing the problem of slow boot times. Anyone who ever had a Windows computer knows this tends to get worse over time. My own Vista desktop had a sub-minute startup time a year ago when new, not it takes 3-4 minute to boot it. The two older XP-based laptops take 6-7 minutes to reboot. This well-known Windows disease can only be cured by refreshing your system from time to time. It’s an ugly process, requires wiping out your harddisk’s content, re-installing Windows, then your programs and data. PC manufacturers don’t exactly help by providing “restore disks” instead of proper OS CD’s: why would you start with a pre- SP1 copy of WinXP and reinstall a bunch of years-old obsolete crapware when the objective was to cleanup your system in the first place?
If you want to avoid the pain, keep your netbook free of applications and data: use it as a NETbook, and it will stay nimble and fast (sort of).
Talk about fast, there’s a neat solution to reduce boot-up time: Splashtop, a quick-load platform by startup company DeviceVM can put you online within seconds, without loading the main operating system. Chances are you’d be using it 80% of the time, relegating full Windows to an as-needed basis. DeviceVM charges manufacturers about $1 per system, so why is it that it’s often found in high-end notebooks, but not in the netbooks by the same manufacturer? Splashtop should be a must on any netbook.
Finally, a word on connectivity and prices: Wifi gets you online almost, but not all the time, so obviously a 3G connection is a useful addition to your netbook. But you will pay for 3G data usage, so why don’t carriers subsidize your netbook purchase, like they do with cell phones? The day will come, as the WSJ reports, HP may be one of the first to introduce such a model: H-P Mulls Service Bundles for Netbooks. When that happens, your notebook will not be too different from a smartphone, just with a larger keyboard and display.
(Cross-posted from CloudAve.)
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Tags: acer, asus, bloatware, crapware, dell, devicevm, HP, lenovo, linux, mobility, netbooks, notebooks, online, splashtop, Web Applications, web office, Windows, winxp

be called Vista SP3.
Zoli Erdos