Comments on: Vonage Does Not Get It :-( http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/ Connecting the dots ... Sat, 21 Nov 2009 06:03:39 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Simo http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-14348 Simo Mon, 10 Nov 2008 16:50:03 +0000 http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-14348 I've Canceled My Vonage services But THEY CHARGED ME FOR IT, (about $39), I had the service for 1 year and 7 months, There was nothing on the contract I signed at Circuit City that mentions a cancelation fee, more over I never got my rebate, I paid more than $112 for the Router. VONAGE IS A RIP OFF. The manager I sopke was Rick ID 06700 and was not nice at all. I’ve Canceled My Vonage services But THEY CHARGED ME FOR IT, (about $39), I had the service for 1 year and 7 months, There was nothing on the contract I signed at Circuit City that mentions a cancelation fee, more over I never got my rebate, I paid more than $112 for the Router. VONAGE IS A RIP OFF.
The manager I sopke was Rick ID 06700 and was not nice at all.

]]> By: Anonymous http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-149 Anonymous Mon, 02 Apr 2007 12:01:57 +0000 http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-149 i signed up for vonage 3/5. they told me I'd get the irst month free - sounded like a good deal. They said it would take about 12 days to change number from my previous carrier - it took until 3/22, although I had the box in no time. i tried to install the box numerous times, emailing for help and I'd keep getting the same message about plugging it in and getting on the internet with it. Problem was, i couldn't even get that far, i wouldn't power up. After I said i wanted to return the whole damn thing, they scheduled an installer - another week without service. the installer came and had to fiddle with it for 45 minutes and call in for help with it. Obviously not operator error. then I find that the free month starts when you sign up - from 3/5 to 3/29, I had no phone service from Vonage, but they maintain I should pay for it. the 800 number goes to some poor person in the Philippines who is probably making about $.50 per hour to listen to customers gripe about things and they can't do anything about it. how can these people charge when you don't have the service? the free month is a lie, I have less than a week to use the free service. If I hadn't paid $50 for the box, I'd tell them to stick it. Will NOT recommend to anyone. i signed up for vonage 3/5. they told me I’d get the irst month free – sounded like a good deal. They said it would take about 12 days to change number from my previous carrier – it took until 3/22, although I had the box in no time. i tried to install the box numerous times, emailing for help and I’d keep getting the same message about plugging it in and getting on the internet with it. Problem was, i couldn’t even get that far, i wouldn’t power up. After I said i wanted to return the whole damn thing, they scheduled an installer – another week without service. the installer came and had to fiddle with it for 45 minutes and call in for help with it. Obviously not operator error. then I find that the free month starts when you sign up – from 3/5 to 3/29, I had no phone service from Vonage, but they maintain I should pay for it. the 800 number goes to some poor person in the Philippines who is probably making about $.50 per hour to listen to customers gripe about things and they can’t do anything about it.

how can these people charge when you don’t have the service? the free month is a lie, I have less than a week to use the free service. If I hadn’t paid $50 for the box, I’d tell them to stick it.

Will NOT recommend to anyone.

]]> By: Zoli's Blog http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-150 Zoli's Blog Sat, 06 May 2006 20:30:03 +0000 http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-150 <strong>Vonage Playing Lingo</strong> Finally Vonage is offering a subset of Lingo's free calls to Europe:  if you're on the unlimited ($24.99) plan, calls to France, Ireland, Italy, Spain and the UK are now free. Too bad Lingo whose unlimited plan is five bucks cheaper has been offer... Vonage Playing Lingo

Finally Vonage is offering a subset of Lingo’s free calls to Europe:  if you’re on the unlimited ($24.99) plan, calls to France, Ireland, Italy, Spain and the UK are now free. Too bad Lingo whose unlimited plan is five bucks cheaper has been offer…

]]> By: Anonymous http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-148 Anonymous Fri, 31 Mar 2006 18:22:16 +0000 http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-148 I had a HORRIBLE experience with Vonage. First, they are NOT as compatible with Mac as they claim to be . The router is NOT compatible with Airport. Further, if you DO manage to configure everything after (literally) 5 hours on the phone with non-english speaking customer service reps, and english-speaking but RUDE reps, the voice quality is absolute CRAP. The echo is unbearable. When you try to cancel, you'll have a major battle on your hands to get your money back, in spite of their so-called guarantee. Also, although I cancelled the service the same day, they still sent a purchase order to my regular phone service provider, after having promised not to do so, and a week later my usual provider cut my phone off, putting a pending business contract in jeopardy! Vonage's proposed solutions to this problem were a) go out and buy another router (I had already returned theirs), hook it up and we'll see if we can help you (!!) or b) phone your regular provider and open up a new account (!!). They promised to reimburse me for these actions, but they have yet to reimburse me for the $150-odd in charges they originally made to my credit card. DO NOT, UNDER ANY CIRCUMSTANCES TAKE THE CHANCE OF SIGNING UP WITH VONAGE. I had a HORRIBLE experience with Vonage. First, they are NOT as compatible with Mac as they claim to be . The router is NOT compatible with Airport. Further, if you DO manage to configure everything after (literally) 5 hours on the phone with non-english speaking customer service reps, and english-speaking but RUDE reps, the voice quality is absolute CRAP. The echo is unbearable. When you try to cancel, you’ll have a major battle on your hands to get your money back, in spite of their so-called guarantee. Also, although I cancelled the service the same day, they still sent a purchase order to my regular phone service provider, after having promised not to do so, and a week later my usual provider cut my phone off, putting a pending business contract in jeopardy! Vonage’s proposed solutions to this problem were a) go out and buy another router (I had already returned theirs), hook it up and we’ll see if we can help you (!!) or b) phone your regular provider and open up a new account (!!). They promised to reimburse me for these actions, but they have yet to reimburse me for the $150-odd in charges they originally made to my credit card. DO NOT, UNDER ANY CIRCUMSTANCES TAKE THE CHANCE OF SIGNING UP WITH VONAGE.

]]> By: Anonymous http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-147 Anonymous Thu, 22 Dec 2005 22:57:13 +0000 http://www.zoliblog.com/2005/12/22/vonage-does-not-get-it/#comment-147 I think the blogging community should band together and run an RFP to cover all coonectivity IP calls mobile calls local line DSL WIFI access at airports.wherever International calls cable everything else when I add up all the costs for my small busienss, and my family it is the single biggest utility - far and away than power, water, heat etc put together. One big reason - fragmentation as you see even within one carrier... I think the blogging community should band together and run an RFP to cover all coonectivity

IP calls

mobile calls

local line

DSL

WIFI access at airports.wherever

International calls

cable

everything else

when I add up all the costs for my small busienss, and my family it is the single biggest utility – far and away than power, water, heat etc put together. One big reason – fragmentation as you see even within one carrier…

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