The last day of the year brought two Customer Support Horror Stories, from two Jeremies. 

• Jeremy Zawodny:  What The Fuck is with Dell Technical Support?! (via  Christopher Carfi)
• Jeremy Wright: Sigh @ Netgear Support

Quite a reading, side by side….   I don’t know about Netgear, but Dell had enough time to learn from their Jeff Jarvis fiasco.  They lost measurable sales, let alone the intangible damage they caused to themselves. Perhaps 2006 will be the year companies realize that for every 100 or so mistreated customer there is a high-powered blogger who will publish their story?  Anything  less then excellent customer service is going to be very-very costly.

Update (12/31):  Gee, it must be really slow if this made it to Memeorandum

Update (1/09): Customer Service, Dell, Yahoo, Flames and Blogs  

Tags: Customer Service, Customer Disservice, Customer Support, Technical Support, Dell, Netgear, Dell Hell