Comments on: Customer Service 2.0? http://www.zoliblog.com/2006/10/22/customer-service-20/ Connecting the dots ... Fri, 19 Aug 2011 16:10:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anonymous http://www.zoliblog.com/2006/10/22/customer-service-20/#comment-967 Anonymous Mon, 23 Oct 2006 11:15:17 +0000 http://www.zoliblog.com/2006/10/22/customer-service-20/#comment-967 I think support goes right out of the window the moment a lean-and-mean startup is gobbled up by a giant. If Zoho is able to answer your queries, or at least come online, in hours, that's because they are still a small outfit. Wait till Yahoo! acquires them. Then the wait begins. My 0.02 I think support goes right out of the window the moment a lean-and-mean startup is gobbled up by a giant. If Zoho is able to answer your queries, or at least come online, in hours, that’s because they are still a small outfit. Wait till Yahoo! acquires them. Then the wait begins.

My 0.02

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