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SupportMagic: Running Out of Support, Waiting for Magic

OK, I admit, that’s a tacky title…  I just couldn’t resist smile_embaressed

Seriously though, here’s a weird post on VentureBeat:

CRM company, Support Magic, for sale on VentureBoard

“Support Magic, out of Bangalore, is the latest company to put up a for-sale sign at VentureBoard.”

OK, let’s check out the VentureBoard listing:

Launched on 09-November-2006, SupportMagic (www.supportmagic.com) is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online.”

Launched 3 weeks ago and already for sale? Wow!   Let’s clarify it on the company’s site:

Public BETA launch on 09-November-2006.

Gotcha.  Let’s check out the blog:

“Some are asking “Where can I download SupportMagic?”
Well, you can’t.
SupportMagic is an on-demand (remotely hosted) solution that runs on our server. There is nothing to download OR install.
Register with us, follow the instructions we send you & simply map your “Support URL” to our application IP and you are ready”

Hm .. why would anyone want to sign up for a hosted application by a company already up for sale?  Oh, well, let’s now go back to the for sale ad:

Competitors: RightNow, LivePerson & Talisma.”

Wow…wow…wow… 3 weeks into beta and competing with RightNow, a $100M company? Give
me a break smile_angry

But hey, that’s the ad, put up by the company itself. They may be full of it, but probably learned from #1 that in the CRM space you need a big mouth.smile_tongue   However, VentureBeat repeats the same statement in the front page story:

“Support Magic, out of Bangalore, is the latest company to put up a for-sale sign at VentureBoard. It is an on-demand customer interaction management software company that competes against RightNow, LivePerson & Talisma…”

Matt, I really like VentureBeat – this kind of fluff does not belong there… it dilutes your brand. smile_sad

   

Comments

  1. Well – they had to report something to balance out the AdventNet stuff circulating around. 🙂

    Roj

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