Comments on: Customer Support, the HP Way http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/ Connecting the dots ... Fri, 19 Aug 2011 16:10:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tanya http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-25244 Tanya Sun, 05 Jun 2011 00:43:44 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-25244 I agree HP doesnt help you at all to fix the smallest of issues. I spoke to Asif at 1-800-474-6836 today and they were "unable" to assist, but had the audacity to suggest that we by a new PC. I had contacted Microsoft before going to HP and Microsoft bent over backwards trying to help and when they said it was an issue that HP should be able to clear up, because it was a OEM subscription/licensing issue. Windows even told me what to tell HP when I contacted them, but HP was no help. This worries me and I don't think I can buy another HP PC after this. I agree HP doesnt help you at all to fix the smallest of issues. I spoke to Asif at 1-800-474-6836 today and they were "unable" to assist, but had the audacity to suggest that we by a new PC. I had contacted Microsoft before going to HP and Microsoft bent over backwards trying to help and when they said it was an issue that HP should be able to clear up, because it was a OEM subscription/licensing issue. Windows even told me what to tell HP when I contacted them, but HP was no help.
This worries me and I don't think I can buy another HP PC after this.

]]> By: james http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-21783 james Wed, 15 Sep 2010 04:20:40 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-21783 hp support site is crap.they dont asnwer emails and their online chat is crap too it doesnt work, after filling out all the info it fails to initialize giving an error message. The site is too confusing and full of big words designed to confuse u. All their downloads are worthless as fixes. I'll never buy another hp product. hp support site is crap.they dont asnwer emails and their online chat is crap too it doesnt work, after filling out all the info it fails to initialize giving an error message. The site is too confusing and full of big words
designed to confuse u. All their downloads are worthless as fixes. I'll never buy another hp product.

]]> By: Gene http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-21442 Gene Wed, 14 Jul 2010 04:00:03 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-21442 I asked 2 separate HP techs if a client’s laptop was upgradable from Vista to Windows 7. I was told it was. After buying a copy of Windows 7 upgrade, I found out it was not. After 18 hours of being transferred, hung up on, and talking to the “wrong” department I was told- “If I were any kind of tech, I would have known it was not upgradeable” This was from a senior customer service rep. I wish EVERYONE at HP cancer. I will never buy another HP product again. I asked 2 separate HP techs if a client’s laptop was upgradable from Vista to Windows 7. I was told it was. After buying a copy of Windows 7 upgrade, I found out it was not.
After 18 hours of being transferred, hung up on, and talking to the “wrong” department I was told- “If I were any kind of tech, I would have known it was not upgradeable”
This was from a senior customer service rep.
I wish EVERYONE at HP cancer. I will never buy another HP product again.

]]> By: Jesse http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20866 Jesse Thu, 06 May 2010 18:36:51 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20866 My advice as a buyer of HP products ( I can't seem to learn, not to touch the hot iron) is to stop buying HP products. Their support sucks, poor english comprehension, you get bounced around for hours, and when they cannot solve it, its the other guy's fault. I have two HP products, once they crap out, thats the end, I will never buy HP. My advice as a buyer of HP products ( I can't seem to learn, not to touch the hot iron) is to stop buying HP products.
Their support sucks, poor english comprehension, you get bounced around for hours, and when they cannot solve it, its the other guy's fault.
I have two HP products, once they crap out, thats the end, I will never buy HP.

]]> By: Almighty Bloggers Can Fix it All – Fun with Blog Messages | Zoli's Blog http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20827 Almighty Bloggers Can Fix it All – Fun with Blog Messages | Zoli's Blog Sat, 01 May 2010 19:01:18 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20827 [...] I write about – even when the post is actually quite critical.  How does my ugly experience with HP Technical support prompt a reader to think I have any clout @ HP is beyond me: my hp deskjet f4185 is not working [...] [...] I write about – even when the post is actually quite critical.  How does my ugly experience with HP Technical support prompt a reader to think I have any clout @ HP is beyond me: my hp deskjet f4185 is not working [...]

]]> By: Jignesh http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20794 Jignesh Fri, 30 Apr 2010 18:54:42 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20794 Thanks a lot for posting the answer here. You've certainly beaten HP to it...I guess they are still "gathering the information" :-) <a hrfe="http://www.sampleresumes.in/category/graphic-arts-resumes"> Graphic Arts Resume </a> is there in Sampleresumes.in which is amazing. Its fantastic. Just see it you will also like it. Thanks a lot for posting the answer here. You've certainly beaten HP to it…I guess they are still "gathering the information" :-) <a hrfe="http://www.sampleresumes.in/category/graphic-arts-resumes"&gt; Graphic Arts Resume is there in Sampleresumes.in which is amazing. Its fantastic. Just see it you will also like it.

]]> By: Almighty Bloggers Can Fix it All – Fun with Blog Messages | CloudAve http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20701 Almighty Bloggers Can Fix it All – Fun with Blog Messages | CloudAve Mon, 26 Apr 2010 13:51:12 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-20701 [...] about – even when the post is actually quite critical.  How does my ugly experience with HP Technical support prompt a reader to think I have any clout @ HP is beyond [...] [...] about – even when the post is actually quite critical.  How does my ugly experience with HP Technical support prompt a reader to think I have any clout @ HP is beyond [...]

]]> By: Brand vs. Quality. Which Would You Pay For? | CloudAve http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-19876 Brand vs. Quality. Which Would You Pay For? | CloudAve Sun, 13 Dec 2009 08:15:16 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-19876 [...] an HP, too.  Noticed it while under warranty, but did not have any desire to deal with  HP Support again. So be [...] [...] an HP, too.  Noticed it while under warranty, but did not have any desire to deal with  HP Support again. So be [...]

]]> By: Windows Update Sent Me on a Wild Goose Chase | CloudAve http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-18651 Windows Update Sent Me on a Wild Goose Chase | CloudAve Wed, 07 Oct 2009 08:18:52 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-18651 [...] Customer Support, the HP Way (Dear Support Rep, you can stop searching for the answer, I don’t care about it anymore…) [...] [...] Customer Support, the HP Way (Dear Support Rep, you can stop searching for the answer, I don’t care about it anymore…) [...]

]]> By: Bob http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-18385 Bob Thu, 13 Aug 2009 00:23:22 +0000 http://www.zoliblog.com/2007/10/10/customer-support-the-hp-way/#comment-18385 Hi Lon, I read your note regarding the situation...Do you have your case # so I can send this over to our HP customer escalation team and have them review it and the notes input by the case manager etc..? I work for HP and as an employee I'm saddened when things don't go as one would expect. Mistakes do happen but we need to know about them when they do. Regards, Bob Hi Lon,

I read your note regarding the situation…Do you have your case # so I can send this over to our HP customer escalation team and have them review it and the notes input by the case manager etc..? I work for HP and as an employee I’m saddened when things don’t go as one would expect. Mistakes do happen but we need to know about them when they do. Regards, Bob

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