Hewlett Packard Fails this is their mission and values,,,,, after spending all day on the phone with them KNOWING they have the capability to downgrade my business system to windows XP from Vista

“It is necessary that people work together in unison toward common objectives and avoid working at cross purposes at all levels if the ultimate in efficiency and achievement is to be obtained.”

— Dave Packard = FAIL Mr. Packard had it going on then but wonder what happened?

Our Shared Values = FAIL

Passion for customers

We put our customers first in everything we do= Definite FAIL

Trust and respect for individuals

We work together to create a culture of inclusion built on trust, respect and dignity for all. =

FAIL It’s my machine I paid for it! I should have what I want in it!

Achievement and contribution

We strive for excellence in all we do; each person’s contribution is critical to our success =

FAIL as a customer I was treated like a thief! By Mr. X won’t name him publicly but will be pleased to talk to HP about him …UNLIKE HP I have scruples

Results through teamwork

We effectively collaborate, always looking for more efficient ways to serve our customers. =

FAIL phone support is awful

Results through teamwork

We are resourceful and adaptable, and we achieve results faster than our competitors. =

FAIL really try your own phone support some day

Meaningful innovation

We are the technology company that invents the useful and the significant. =

FAIL Vista is only useful to those who like eye candy! Its bloat ware! Shame on HP for supporting taking your audience captive

Uncompromising integrity

We are open, honest and direct in our dealings. =Pass your right your company was downright direct in calling me a thief! If you ask me you’re holding my system hostage

Customer loyalty = FAIL I have 3 HP machines I run, DUDE I’m getting a Dell even they are better at this point

We earn customer respect and loyalty by consistently providing the highest quality and value. =FAIL just try to get a compromise

Profit

We achieve sufficient profit to finance growth, create value for our shareholders and achieve our corporate objectives. = PASS I’ll give you that take the money and RUN HP RUN

Growth

We recognize and seize opportunities for growth that builds upon our strengths and competencies.=Uncertain looks like your in deep with Microsoft shoving an OS down the public’s throat!

Market leadership

We lead in the marketplace by developing and delivering useful and innovative products, services and solutions.=FAIL Vista is only useful to a hand full of people Just look at the internet and how everyone is scrambling to get it off their computer

Commitment to employees

We demonstrate our commitment to employees by promoting and rewarding based on performance and by creating a work environment that reflects our values.=PASS yup they act just like a bunch of MS rats

Leadership capability

We develop leaders at all levels who achieve business results, exemplify our values and lead us to grow and win.=FAIL Mr. X is a leader? with leaders like him who needs assassin? Character Assassins that is

Global citizenship

We fulfill our responsibility to society by being an economic, intellectual and social asset to each country and community where we do business. =FAIL Intellect means the capacity for rational or intelligent thought especially when highly developed.

I will blog post and mail this where ever I can and tell my story

http://dealarchitect.typepad.com/deal_architect/2007/11/5-more-question.html