Comments on: UPS: Delays and Customer Service http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/ Connecting the dots ... Sat, 21 Nov 2009 06:03:39 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: upset customer http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-14605 upset customer Wed, 31 Dec 2008 05:32:24 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-14605 they SUCK they SUCK

]]> By: Owen http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12557 Owen Tue, 01 Jul 2008 22:32:29 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12557 Ummm - Zoli - I read that UPS report a little differently than you - not that that makes their crappy customer service better... but I think that says that a report out of San Pablo at 8AM on 6/29 is that the train is delayed due to weather and that the package ACTUALLY arrived there 6/30 at 6:41AM. I find UPS maddeningly inconsistent. I have had complete brush offs on the order of 'who do you think you are to even call us up and question us about this?' And I have also had an agent literally call the whole fleet of delivery trucks in my town, locate which one had my package, find out where it was going to be for the next half an hour, tell the driver to expect me to stop by the truck and tell me exactly where to go so that I could get the package off the truck myself in time to leave for the trip I was going on. Sadly experiences with FedEx and the UPS are similar - both good and bad. Ummm – Zoli – I read that UPS report a little differently than you – not that that makes their crappy customer service better…

but I think that says that a report out of San Pablo at 8AM on 6/29 is that the train is delayed due to weather and that the package ACTUALLY arrived there 6/30 at 6:41AM.

I find UPS maddeningly inconsistent. I have had complete brush offs on the order of ‘who do you think you are to even call us up and question us about this?’ And I have also had an agent literally call the whole fleet of delivery trucks in my town, locate which one had my package, find out where it was going to be for the next half an hour, tell the driver to expect me to stop by the truck and tell me exactly where to go so that I could get the package off the truck myself in time to leave for the trip I was going on. Sadly experiences with FedEx and the UPS are similar – both good and bad.

]]> By: Ben Kepes http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12554 Ben Kepes Tue, 01 Jul 2008 21:35:55 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12554 ouch..... what can i say? buy local maybe :-) ouch…..

what can i say? buy local maybe

:-)

]]> By: Zoli Erdos http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12553 Zoli Erdos Tue, 01 Jul 2008 21:31:06 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12553 Ben, you have no idea .. just check the update. Ben, you have no idea .. just check the update.

]]> By: Ben Kepes http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12525 Ben Kepes Mon, 30 Jun 2008 22:22:35 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12525 Have you got a headache today Zoli - you seem a little angry! Take 10 deep breaths and call me in the morning :-) Have you got a headache today Zoli – you seem a little angry!

Take 10 deep breaths and call me in the morning

:-)

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