Comments on: UPS: Delays and Customer Service http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/ Connecting the dots ... Fri, 19 Aug 2011 16:10:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: crtwining http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-25133 crtwining Mon, 11 Apr 2011 13:10:25 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-25133 I think you're on to something with UPS storing packages instead of getting them to recipients sooner when possible. I have been waiting for a package for several days now. It appears to have arrived within 15 miles of my apartment on Friday very early morning. It could easily have been delivered Friday. Its now Monday morning and it hasn't moved. So its still scheduled for delivery on Tuesday. This makes no sense. They could easily have delivered it Friday but instead are intentionally waiting until Tuesday? Its so infuriating knowing that its just 15 miles away sitting there. No wonder their trucks are painted a poop color! I think you're on to something with UPS storing packages instead of getting them to recipients sooner when possible. I have been waiting for a package for several days now. It appears to have arrived within 15 miles of my apartment on Friday very early morning. It could easily have been delivered Friday. Its now Monday morning and it hasn't moved. So its still scheduled for delivery on Tuesday. This makes no sense. They could easily have delivered it Friday but instead are intentionally waiting until Tuesday? Its so infuriating knowing that its just 15 miles away sitting there. No wonder their trucks are painted a poop color!

]]> By: Tiffany http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-21428 Tiffany Sat, 10 Jul 2010 03:36:22 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-21428 This is the worst customer service center I have ever seen. They have delivered a few packages to my home and in a few cases I was not there to receive them. And in those few cases the courier never left a sticker on my door to let me know that my package even arrived. Not to mention that they are suppose to try a second time to deliver the package which never happened. Thank GOD for tracking information or I would know nothing. The UPS CUSTOMER SERVICE CENTER in WIXOM, MI is a poor excuse for courier service or at lease the driver that delivers to this area. With all the unemployed people looking for a job and dying to fill his spot, this ups driver should really do his job better before he lose it. This is the worst customer service center I have ever seen. They have delivered a few packages to my home and in a few cases I was not there to receive them. And in those few cases the courier never left a sticker on my door to let me know that my package even arrived. Not to mention that they are suppose to try a second time to deliver the package which never happened. Thank GOD for tracking information or I would know nothing. The UPS CUSTOMER SERVICE CENTER in WIXOM, MI is a poor excuse for courier service or at lease the driver that delivers to this area. With all the unemployed people looking for a job and dying to fill his spot, this ups driver should really do his job better before he lose it.

]]> By: Bob http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-21060 Bob Wed, 26 May 2010 20:32:29 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-21060 I sant to send a high value item to Canada from U.S. UPS requires a "value waiver". No problem, right? WRONG! Value waiver has been in process for over a week. Noone knows how long it will take. Noone will let me talk to anyone in charge of value waivers. My rep has no information other than it is "in process". Meantime my customer waits, and waits, and waits. Bless them, I would have canceled the sale already. I had to create an account in order to ship this item. As soon as it ships, I will be canceling my account and never ship with UPS ever again. I sant to send a high value item to Canada from U.S. UPS requires a "value waiver". No problem, right? WRONG! Value waiver has been in process for over a week. Noone knows how long it will take. Noone will let me talk to anyone in charge of value waivers. My rep has no information other than it is "in process". Meantime my customer waits, and waits, and waits. Bless them, I would have canceled the sale already. I had to create an account in order to ship this item. As soon as it ships, I will be canceling my account and never ship with UPS ever again.

]]> By: Bill http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-19857 Bill Sat, 12 Dec 2009 01:08:25 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-19857 I just wanted to weigh in on the ups saga (if you can call it that). I order a lot from Ebay, but as of today I have made a decision that if a seller is using UPS to ship their products, then I'm not buiying from them. This is the last time I will allow this company to get my blood pressure up. I've waited patiently for more than six days for a package to arrive that was scheduled to arive today by UPS. it's 8:07 P.M. EST, and it's still not here. Absolutely my last time dealing with them. Bill I just wanted to weigh in on the ups saga (if you can call it that). I order a lot from Ebay, but as of today I have made a decision that if a seller is using UPS to ship their products, then I’m not buiying from them. This is the last time I will allow this company to get my blood pressure up. I’ve waited patiently for more than six days for a package to arrive that was scheduled to arive today by UPS. it’s 8:07 P.M. EST, and it’s still not here. Absolutely my last time dealing with them.

Bill

]]> By: upset customer http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-14605 upset customer Wed, 31 Dec 2008 05:32:24 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-14605 they SUCK they SUCK

]]> By: Owen http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12557 Owen Tue, 01 Jul 2008 22:32:29 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12557 Ummm - Zoli - I read that UPS report a little differently than you - not that that makes their crappy customer service better... but I think that says that a report out of San Pablo at 8AM on 6/29 is that the train is delayed due to weather and that the package ACTUALLY arrived there 6/30 at 6:41AM. I find UPS maddeningly inconsistent. I have had complete brush offs on the order of 'who do you think you are to even call us up and question us about this?' And I have also had an agent literally call the whole fleet of delivery trucks in my town, locate which one had my package, find out where it was going to be for the next half an hour, tell the driver to expect me to stop by the truck and tell me exactly where to go so that I could get the package off the truck myself in time to leave for the trip I was going on. Sadly experiences with FedEx and the UPS are similar - both good and bad. Ummm – Zoli – I read that UPS report a little differently than you – not that that makes their crappy customer service better…

but I think that says that a report out of San Pablo at 8AM on 6/29 is that the train is delayed due to weather and that the package ACTUALLY arrived there 6/30 at 6:41AM.

I find UPS maddeningly inconsistent. I have had complete brush offs on the order of ‘who do you think you are to even call us up and question us about this?’ And I have also had an agent literally call the whole fleet of delivery trucks in my town, locate which one had my package, find out where it was going to be for the next half an hour, tell the driver to expect me to stop by the truck and tell me exactly where to go so that I could get the package off the truck myself in time to leave for the trip I was going on. Sadly experiences with FedEx and the UPS are similar – both good and bad.

]]> By: Ben Kepes http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12554 Ben Kepes Tue, 01 Jul 2008 21:35:55 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12554 ouch..... what can i say? buy local maybe :-) ouch…..

what can i say? buy local maybe

:-)

]]> By: Zoli Erdos http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12553 Zoli Erdos Tue, 01 Jul 2008 21:31:06 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12553 Ben, you have no idea .. just check the update. Ben, you have no idea .. just check the update.

]]> By: Ben Kepes http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12525 Ben Kepes Mon, 30 Jun 2008 22:22:35 +0000 http://www.zoliblog.com/2008/06/30/ups-delays-and-customer-service/#comment-12525 Have you got a headache today Zoli - you seem a little angry! Take 10 deep breaths and call me in the morning :-) Have you got a headache today Zoli – you seem a little angry!

Take 10 deep breaths and call me in the morning

:-)

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