Comments on: UPS: Tracking and Customer Service Failure

By: deborah Liza

deborah Liza — Fri, 24 Apr 2009 21:51:22 +0000

OMG !!! Can you please tell the manager at the 144 north 7th st. in williamsburg brooklyn he needs to learn the meaning of customer service! The success of a bussiness relies on it !!! He was on such a power struggle with me , he actually terminated my mailbox. This is fine because i was receiving other customers important mail in my personal mail box!! Around the corner champion wireless offers 60 dolllars less on the price and better service !!! Good luck UPS , with this guy on your side , its impossible to maximize profitability !

By: CLARENC MCKIMMY

CLARENC MCKIMMY — Sat, 21 Feb 2009 04:46:23 +0000

I ordered a part for my motorcycle on Wed morning, they shipped it 2 day air, so it should have been here on Friday. Well I have been home all day waiting for delivery, did it happend, no. I called customer service tonight, said they had until 11pm to deliver it. Well here it is 11:38 pm, no package. He, also told me that if the item didn’t show up, then it would be delivered on Monday, so will I get my shipping fee back that I had to pay? I said how about Sat, sorry he said, but you didn’t have it delivered by air on Sat.
I asked for the distrubution center manager number or district number, sorry nothing.
This really P!$$’S me off. I will from now on, tell all vendors I deal with to either have things delivered by FEDX or DHL, or won’t do business with them again.

Last but not least, the web site still shows, In transit, and has been since 9 AM, shows destination scan at 0700.

By: MAD CUSTOMER

MAD CUSTOMER — Thu, 12 Feb 2009 21:06:27 +0000

US MAIL far out does UPS in Customer Service, UPS should cleans the company of inept management ( NOT DRIVERS) and start over with high scholl drop outs..

Asked these jerk offs to check some flowers being deloivered today to confirm the address
and person flowers were going to only to find address is correct, but person it was goiung to
is not being shown, there are 500 employees that work at this location..even though I have
confirmation from my shipper that both address and recipent are shown..

So you think UPS would resolve this no way.. CUST. SERVICE SUPERVISOR AT 800 742 5877
to add persons name and he indicated he could not do it...interesting since all trucks are computerized.....

I'm so pissed I cannot even finsih this message without destroying my computer..

A word to the wise do not use UPS.

By: DUMBisU

DUMBisU — Sat, 31 Jan 2009 02:59:20 +0000

I'm sure no one plans to fail, many of you fail to plan, and need someone to blame for your mistake. misery love company .Daniel 3-5 BUSINESS DAYS. If the package was shipped on the 23rd (Friday) you can expect Delivery on Monday 2-2-09. Simple if you need a package before a certain date Ship at a faster service level.wow I really like this site

By: Daniel

Daniel — Sat, 31 Jan 2009 00:04:58 +0000

I had ordered a Jersey on the 21st, it was shipped on the 23rd, but the status remains on Billing Information Recieved. I ordered it last week so that I can wear it for the Superbowl but from what it seems, it isn't happening. It was suppose to be 3-5 days delivery. It isn't the fact that it has not arrived yet, its the tracking that gets me mad, I would just like to know when I'll recieve it although its already late.

By: Jason

Jason — Wed, 28 Jan 2009 03:41:36 +0000

I have had the worst experience with UPS over the last month. I ordered an arcade stick from play-asia. It arriced after a week (im in New Zealand)but the box was broken aswell as the stick inside it. I emailed UPS. was asked to take pics and was given a timeframe of 8-10 days for them to make a decision. After 12 days I rung. They read me the report that was sent to manager from my pics. It was totally incorrect. So I had to wait again. today it has been 21 days and I get a call saying it is a fault with the stick (yea thats why the outer box is totally crushed on the same side a!) what a joke. On top of this I was told over and over that people would call me back but they never did so I had to keep calling them (only once a day on days after the day they said they would call me) and then they accused me of being to angry and telling me I am calling them too much!?
So they have copped out and will not replace the stick.
Lucky I ordered from the amazing play-asia who have sent a replacment stick now even though it is clearly not their fault.

By: Chris

Chris — Thu, 22 Jan 2009 02:29:19 +0000

OMG!!! That’s ridiculous, that they won’t pick the flippin packages back up….incredible….

Chris

By: Mississippi Mama

Mississippi Mama — Wed, 21 Jan 2009 22:12:24 +0000

Chris, I have even had to do that because they would not pick up the packages, but i don’t live near one of there distribution centers so i just drop it off at the post office.

By: Mississippi Mama

Mississippi Mama — Wed, 21 Jan 2009 22:07:25 +0000

I had the same thing happen to me three times, the first time they delivered packages to my home i tried calling their cust serv i got a disconnect line, busy signal, and electronic operator which did not give the option of cust serv. Then a cust serv line that said they were all in a meeting. So I kept trying for hours and finally got an actual person and i explained to him that they delivered thirty-three packages to me including industrial supplies and sixteen five gallon buckets which are extremly heavy, and taking up half my garage which was blocking me from parking in my gararge, he told me the only way they could pick them up was if i would lift each package and read the tracking number, i explained to him that i am a five foot one inch, hundred and five pound women and i can not lift these boxes, he told well that’s the only way they could pick them up. So i had to call the company who the packages belong to and they sent someone from there company in KS to pick the items up.

By: Chris

Chris — Tue, 20 Jan 2009 03:44:05 +0000

Terri, I guess they expect you to personally drop the package off at their location….since it’s their fault, we should inconvenience ourselves to fix it. Lol…