Comments on: UPS: Tracking and Customer Service Failure

By: jkb

jkb — Sat, 18 Jun 2011 02:17:50 +0000

And the saga continues for those of us stupid enough to even believe UPS might clean up their act. I have made 5 attempts to get packages picked up from my apartment to return to Overstock.com and I keep getting notes and voicemail messages from the drivers that either my buzzer doesn't work or I haven't been home. Both are complete LIES. My scheduled pickup times have been from 6pm to 9pm and the driver in my area is usually on his route closer to 4-5pm which must be when he is leaving me notes and voicemails. The VM was time stamped at 5:25pm. So, I know he is just trying to wrap up his shift and avoid getting my packages when I've requested. When I called UPS about the pickups, they said they could not find the information. I made two pickup requests online and two over the phone just to see if there would be any change in behavior. I was told on my fifth call this evening that the local call center would call me within an hour of my call. Well, as you might guess – NADA. When I called the 800 number I had to get supervisor on the phone who in turn told me the all the drivers for the center had gone home – and it was 8:45 pm. I subsequently found out that the call center is in Central America so there isn't much they can do to help with local issues if the local center isn't responding. Is this company for real?!

By: JR Reidd

JR Reidd — Tue, 17 May 2011 01:18:51 +0000

I agree they completely suck. They have now botched two 2 day shipments in two weeks, and the most frustrating part is talking to the morons that work there..they know absolutely nothing. I am done with them, I switch to fedex immediately and even if they're not better at least I'll know I'm not using UPS anymore…begone with the idiots.

By: Grunting

Grunting — Fri, 13 May 2011 15:16:31 +0000

Talking about United Parcel Service, not United States Postal Service.

By: Grunting

Grunting — Fri, 13 May 2011 14:54:42 +0000

I ordered an air compressor (not the can version, but an actual machine) for home use to clean out my computer, and that was on the 9th. My shipping date was suppose to be for today, and when I went to check the tracking when I was first notified via email. Logged into my online store account clicked the ups tracking link and all I see is:

“A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated.

Label Created On:

05/10/2011″

No updates what so ever. I’m going to try and avoid any UPS shipping be it ordering from an online store or shipping a thing.

By: Susan Sargent

Susan Sargent — Sat, 23 Apr 2011 02:40:21 +0000

I have spent the entire evening on the phone with UPS. First they said they did not need to make the 7 PM deadline ..my package was to arrive today..then at 8PM they updated the system to say it was not coming till Monday.. Shame on Nordstroms or anyone who ships UPS. I will never never again buy from merchant that ships UPS. Meanwhile my daughter gift took from the 14th to the 25th of April to arrive..That is if it arrive on the 25thh.. Boycott merchants who use UPS

By: the eye

the eye — Mon, 21 Feb 2011 14:12:32 +0000

I have had issues with UPS only recently, but upon yahoo and google searches of UPS sucks, etc.. I am in awe. The most irritating aspect of all of these sites is a response from UPS employees. The complete cop out and Pass The Buck attitude epitomizes the entire corporation and their so called affiliates who "pay to use the UPS name". Their customer service agents and supervisors are a shameful horrid cancer that is slowly but surely eating this company from the inside out. Because of this company's size and age it may take longer to self destruct than most of us would hope for, but total destruction seems the only logical destination. On a brighter note, present and future companies will have a model of infinite 'what not to dos when dealing with your customer(s).

By: Bendel

Bendel — Sat, 15 Jan 2011 03:24:46 +0000

ARS Label / Drop Off Packages: When you decided to use a Pre-paid label BEWARE the consequences! Bought something at online store and returned the items back to them using their ARS Label. Brought it to UPS Store the associate scanned in the package and stack them with the rest of the other packages waiting for UPS driver to pick up. After 2 weeks I contacted the online store and they emailed me back and said to check back later. It has been over 2 months now.That cost me $375.00 Finally, Iearned from my local UPS Store that everytime you USED those ARS label I void my right to that package but yet I am still responsible until the company said that they have received the pacakge. Almost always ARS label ONLY cover your item up to $100 (the standard UPS coverage for lost and damage). And the only person you can initiate any investigation for lost or damage package is the owner of that UPS Acc#. just like Zoli mentioned. In my case is the online store; doubt that they will do any investigation or refund my $$$$. Pt1

By: marie marotta

marie marotta — Thu, 30 Dec 2010 20:20:16 +0000

i recently shipped a printer from my college to home. when i received it i and it was damaged. i contacted ups and the ups driver said they will contact us once they inspected it. he gave me a tracking number. now i tracked the number and instead of reimbursing me for the damaged printer they delivered it back to the ups store and no one knows anything about it. what good is it insuring the package. I will never ship ups again. i am writing this for my granddaughter.

By: Very Upset Customer

Very Upset Customer — Fri, 22 Oct 2010 17:35:01 +0000

It is a shame to know UPS do not keep records after 6 months. In this case, customer should be very careful. I think this is not the type of service the community needs. The location on Hooper Avenue in Toms RIver, do not give you a tracking slip when you drop you package off and you are left on the wrong end if you package do not reach its destination and if you need to track it a year later, you are doomed! This is very bad business.

I would never use UPS ever. Not good for customers.

By: Brett

Brett — Wed, 13 Oct 2010 21:52:18 +0000

For of you complaining about the UPS Store messing up and then blaiming UPS, you should get your facts straight. UPS Store is a completely separate company from UPS. UPS Store pays UPS to be able to use the name, and they schedule nightly pickups from UPS. That is their only affiliation. UPS Store clerks do not have the ability to scan a package only the driver who picks it up can. For people who said it went days without a scan when you shipped it cross country, that is because it travels by train when it is long distances. When it is on the train it only gets scanned when it goes to the train and when it is taken off.

The trucks are not computerized for whoever said that. They have a tablet that has the ability to read labels, clock work time, and receive messages from the center.

And yes when you as a company are responsible for a million+ packages at once, some of the idiot hourly workers do sort them wrong. And yes they do keep track of that and it goes on the supervisors record and can hurt them for promotions.