Comments on: Does UPS Have Deep Systematic Problems?

By: dave

dave — Thu, 13 Aug 2009 11:54:14 +0000

I bought a cellphone from Amazon, the shipper was UPS. I came home yesterday, no delivery at my front door so I checked the amazon page, this said it was delivered at 3:01p.m.
Looked at UPS page with my tracking info and it stated the same, I did not receive my package…..and I am wondering what is to be done. I am on vacation here and leaving Saturday night for home..minus a cellphone / $180

By: Gavin

Gavin — Thu, 05 Mar 2009 11:03:31 +0000

we have stopped using UPS , not because they are poor at delivering packages but because of their chronic infrastructure , and also how many different phone options do you have to go through to speak to a human being , their online tracking system is ok and they never lost a parcel for us.

One of the worst things about them is their paperwork system its a nightmare , invoices give no information , you cant speak to anyone to query what the invoice is for , nightmare.

By: jw

jw — Sat, 25 Oct 2008 01:22:03 +0000

UPS – Utterly Pathetic Service. I could write an essay of the problems I have had with this company. 4 out of the last 5 shipments have been service failures, 1 they didn’t even pick up, 1 they couldn’t find for 3 days, 1 they sent ground when it was a 2 day service and 1 they still can’t explain why it took 6 days to get to the customer. I refuse to use them and only if it is a customer request. The CSR’s are completely useless and will absolutely not investigate any trouble with your shipments until you ask for a supervisor, then all of a sudden they have more information for you.
Nicole you stand by your hubby honey but UPS would have to be the last man standing (which it cannot possibly be the way it is run) before I voluntarily use them for my customers.

By: zolierdos (Zoli Erdos)

zolierdos (Zoli Erdos) — Tue, 07 Oct 2008 00:06:39 +0000

@i001962 UPS? haha… http://tinyurl.com/57gc4u

By: Corey

Corey — Wed, 24 Sep 2008 16:29:53 +0000

Yes UPS Still sucks. I had a package overnighted several days ago. In fact yesterday it was just two hours from my home. But it is just sitting in some container and has been shipped even further from my home where it has continued to sit for over 12hrs now. This package contained cultures that cost $500 and can only exist outside the fridge for 24-48 hrs. Letting customer service know this for the last two days and they just tell me there is no more info on their computer screen and to get lost. Well I hope UPS collapses and no one ever uses this company again. If you have something to ship that needs to get their overnight good luck, the rep eventually told me one in ten packages don’t make it on time. If I had realized how much I was gambling by using UPS I would have given it a second thought.

By: Cicada

Cicada — Tue, 23 Sep 2008 16:27:08 +0000

Seems like UPS has problems delivering large packages, or at least updating the status. my status hasn’t been updated in 5 days, where it was last seen in IL — today is the scheduled delivery date, but it doesn’t even show as being scanned at Vernon [which, I surmise as the main hub here in SoCal, since it arrives there then gets routed to another distribution center for delivery].

We’ll see if it actually arrives. the last 3 packages i’ve gotten from them have arrived on time, but their status was updated frequently, also….but they were also very small packages. this new package is a big box of car parts, which I doubt will arrive on time..because, well, it’s UPS. they probably couldn’t be bothered loading and unloading such a large package to be delivered on time.

By: Nicole

Nicole — Wed, 10 Sep 2008 16:14:38 +0000

Great feedback. Just thought I would add my UPS experience. My husband is a package car driver for UPS so I get the daily update. In fact, it is important to mention that he delivers such medications at least weekly and customer service reaches out to him to meet the owners in parking lots, restaurants, etc. if he misses them at home. I recognize that all people at times have problems with shipping, but it has been his experience that all customers (especially businesses) that switch to DHL or FedEx due to pricing or poor service are right back to UPS within a year, two tops. Think of the old saying that democracy is the worst form of government, except for the rest. UPS is the worst shipping company in the world, until you evaluate your other choices…Fedex, DHL, US Postal Service, etc.

By: Brad

Brad — Mon, 08 Sep 2008 21:27:43 +0000

It’s been a while since I stopped using UPS in favor of a local delivery service but it amazes me to hear of such rumblings. Prior to making the switch I never encountered any problems with any of the stuff I shipped through them but its disheartening to see such things happen. I’m wondering if some of the more recently adopted technology is causing glitches or has some bugs that have yet to be worked out.

By: Henry Cassell

Henry Cassell — Thu, 28 Aug 2008 01:26:29 +0000

I found UPS to have no concern dfor the customer. If you have a bad franchise owner neither UPS, or UPS store will listen to the customer. I don’t see how a business who disregards its customer the way they do can stay in business.

By: FedEx, UPS or DHL - which succeeds? | AccMan

FedEx, UPS or DHL - which succeeds? | AccMan — Fri, 01 Aug 2008 00:18:31 +0000

[...] other week I wrote a tale about DHLs almost comic ineptitude. The other day Zoli declares UPS to be pretty poor. A couple of days back I give a (sort of) muted thumbs up for FedEx. What I should’ve said is [...]