Comments on: Microsoft Vissa and Other Customer Service Gems

By: Sol

Sol — Sat, 05 Sep 2009 18:11:59 +0000

I hate it when they ask ' is there anything else i can help you with?'

YOU DIDNT SOLVE THE PROBLEM I CALLED ABOUT, WHAT MAKES YOU THINK IM GONNA ASK YOU FOR SOMETHING ELSE???????

To be fair, ive had memory issues with Dell Machines, and most the time a reinstall of Vista or XP does the trick (unless the RAM is faulty)

By: What do Customers Want, and How Can Social Media Help? « SmoothSpan Blog

What do Customers Want, and How Can Social Media Help? « SmoothSpan Blog — Thu, 03 Sep 2009 14:55:59 +0000

[...] pretty tolerant. They just need answers when they have a problem that they don’t have to work too hard to get (the link is a hilarious Customer Service story by Zoli Erdo, BTW). Social CRM is extremely [...]

By: Andrew

Andrew — Fri, 28 Aug 2009 19:23:08 +0000

The one that I “love” is PayPal. Out of 10 times or so I needed to contact their _business accounts_ support, they were dumb and/or helpless all the time. If you want to learn what can go wrong with customer support, PayPal is always at your service, 24/7. Just call them (if you can find their number). Or, try to email them that their login system is down for several hours. Guess what? You will have to log-in to do that…

I had my own struggles with Dell, but at the end I resolved all of them. And in some cases Dell was _very_ responsive and professional. A tip: buy business laptops from Dell, not consumer. They have different departments and policies for supporting business and consumers.

By: Akos

Akos — Thu, 27 Aug 2009 22:17:44 +0000

I once had an issue with Dell as well. Their costumer service -at least in the UK- is outsourced to Pakistan (or India?) Due to the rep’s strong accent he had to repeat everything 4-5 times until I got it. It took an hour to got my problem sorted and the only reason I didn’t go mad was that they called me back after 10 minutes.