So iTunes got hacked and some users saw unauthorized purchases up to $600 in their accounts.
I’m shocked. Not at the fact that iTunes got hacked, but that users exposed their credit accounts to such extent. Websites do get hacked, it’s a fact of life. Users need to change their passwords, consider what other sites may get compromised, and generally think of getting more secure password management schemes – but it’s all too late. Why not protect your credit card in the first place?
You don’t ever have to submit your credit card number online.
No, I’m not saying give up the convenience of online purchases – just don’t use your real credit card number. I haven’t, for at least a decade. Instead I’ve always used Citbank’s Virtual Credit Card Numbers. It allows me to generate an ad-hoc credit card number for a specific vendor, either for one-time use or for a period of time with a dollar limit.
There are many other use cases, not just theft / hacking: think of all those subscriptions you just can’t cancel… they keep on billing, and you can’t just shut down the offending vendor, your only choice is canceling the credit card itself. A major pain. With a virtual number you go online and remove the particular vendor’s instance.
I’ve been living in the secure world of virtual credit cards for a long time, and simply took it for granted it’s the norm by now – I’m really shocked to see now how few providers offer it. All I could find (at least in the US) was Citi, Bank of America, Discover, and there was a half-cooked attempt by PayPal, first called virtual debit card, then secure card, but I believe it is now discontinued.
Shame on the Financial Services industry, throw-away credit cards should be the online standard in 2010. I’m not advocating any particular service (Citi’s implementation – the software side – is outright shabby, but the safety is worth it) but it might be worth signing up for one of these services just for the sake of safe online purchases.
Tags: Apple, bank of america, bofa, citi, citibank, CloudAve, credit cards, fraud, hackers, hacking, iTunes, online commerce, online shopping, paypal, secure card, security, virtual credit card
The Citi Never Sleeps. (Really?)
Customer Service April 17th, 2010
Dear …,
As the Citibank Branch Manager in Los Altos, I want to thank you for being a customer, and to let you know we are more committed than ever to improve our service for you…
Dear…,
Thanks for the "personal" attention. I’ve also received voicemail messages from your branch.
Too bad Citi has been unable to discover that I moved to Pleasanton a good 5 years ago – my Citi profile is updated, I personally dropped by the closest brunch in Dublin – what does it take for Citi to change my "home branch"?Best regards,
Tags: citi, citibank, Customer Service
The Citi Never Sleeps
Customer Service April 21st, 2008

https://www.citicards.com/ this morning:
Error 404: No target servlet configured for uri: /cards/wv/home.do
The Citi Never Sleeps. Except when it does. 
Update: Service is back now. The Citi woke up.
Citibank, Get a Clue!
Marketing / PR February 10th, 2008
Email @ 9:20pm yesterday:
Your Citibank statement is now available at http://www.citicards.com. This notification is part of the All-Electronic Program you enrolled in to receive your statements online only instead of in the mail
Email @ 10:07pm yesteday:
Live the clutter-free life by replacing your regular printed statement with an electronic one.
It’s easy to enroll! Simply sign on to citibankonline.com
This from the Citi that “Never Sleeps”
Update: While at it… Dear Citi, could you please take the monthly junk-mail (typically inviting me to credit cards I already have from you) that comes to my house in multiple thick envelopes and shove it.. no, you won’t, but at least send it electronically, so I can quickly and painlessly route it to the junk folder. If you do that, you can launch a new marketing campaign… you know, about being Green.
Tags: citi, citibank, clueless, marketing, Online Banking, online statements

Zoli Erdos