I’ve been observing an annoying trend on TechMeme for a while now: when a good discussion happens over the weekend, obviously some writers will miss it - then they sleep on it, come back to it a few days later and TechMeme picks it up as a new theme.

That’s what we’re seeing today with ZDNet blogger Ed Bott coming back to the Apple Update brouhaha and trying to place Microsoft on a morel higher ground.

In summary, the issue was that the Apple iTunes update program all of a sudden wanted to install the Safari browser on Windows PC’s and had it as the preselected default. That’s certified bad behavior. Even worse is the fact that it’s not new at all - a fact missed by almost all but yours truly. I pointed out that:

• the same update program has been trying to install iTunes on a Windows machine where I don’t have it, don’t need it forever, despite unselecting it every single time
• the update runs because I do have Quicktime installed, and Quicktime itself is as aggressive as it gets, re-installing itself in the XP systray no matter how many times you remove it.

To me this was all about respecting users choice or not. But the discussion went the “wrong way”:

• Apple fans are a religious cult who came in hordes to defend Holy Apple. (before you chastise me, just look at how often I point to Apple as a better choice, without becoming blindly faithful)
• Most debate focused on whether Firefox or Safari is the better browser (IE dully ignored) - nice tactics to change the subject…

And now here comes Ed Bott with a provocative title: What Microsoft can teach Apple about software updates:

For the record, I think Apple is dead wrong in the way it’s gone about using its iPod monopoly to expand its share in another market.

Right.

Ironically, an excellent model for how this update program should work already exists. It’s called Windows Update, and it embodies all the principles that Apple should follow.

Dead wrong.

I can’t believe anyone in their right mind would quote Windows Update, known for delivering patches that mess up one’s system only to be patched again and again as the ideal model to follow. One does not have to go too far, just look at the reports on systems disabled by the recent Vista SP1 update. The worlds richest company could not put a decent operating system together in five years, and a full year later the best they can deliver is a botched update!

But since Ed takes the opportunity to place Microsoft on the moral high ground in general, let’s not forget about another recent Microsoft update coup:

The windows live installer, released last September while offered an opt-out screen like Apple does now, then proceeded to install Windows Desktop Search, without ever asking for permission or even notifying the user.

Not only this was outrageously bad practice, completely ignoring the users right to decide what they want on their computers, it was also performance degrading, especially on systems that already had another desktop search installed (see system bar above).

So back to Ed Bott: yes, I condemn Apple’s latest move, but please, please, never in a million years would I think of setting Microsoft as the model to follow.

Update:  This window just popped up on my system:

Windows Firewall blocked Foldershare - a Microsoft product, which just got updated a few days ago. Only (?) problem is, I have (I should have) Windows Firewall turned off, since McAfee is installed, too.  WTF is this message?  Or has Win Firewall been turned on by some update, without asking me?   And why is it my job to investigate?

Related posts: Inner Exception, Tom Raftery’s Social Media and ParisLemon

Tags: Apple, browser, desktop search, firefox, foldershare, ie7, iTunes, microsoft, Safari, software update, update, windows firewall, windows update

OK, so I bit the bullet: after being so critical of Vista, I ended up buying a PC blessed cursed with this Operating System. Not that I changed my mind: I simply wanted an ergonomic desktop, for the times I’m stuck at the desk anyway. Costco had a fairly good promotional offer on a loaded super-duper-multimedia HP with this beauty of a display.

Well, beauty is in the eyes of the beholder, but this 22″ baby has beautiful colors, is fast and the most versatile I’ve seen - it can even pivot to portrait position - except I don’t know why I would want to do that, considering the software does not work, not even after the update.

But first things first: unpacking. This thing has a wireless keyboard and mouse, which is nice - but why on earth do I need to plug in a USB transmitter for them to work? This isn’t an after-market add-on, this configuration only comes with wireless. Talk about wireless, this being a desktop, my primary desktop connection will be via the LAN cable, but why does HP bundle another plug-in, a wireless antenna with this unit? (which, incidentally was missing from my package). Why not just build it in. OK, let’s move on: this whole multimedia center thingie (TV, DVR, remote) does not excite me a lot, but since it there, I will eventually figure out how to work it. But wait: for the remote to work, I have to … yes, you guessed it right, I have to plug-in yet another component, a wireless receiver.

I am not trying to expand the system: out-of-the-box, just to use the basic capabilities I have to plug-in three “extensions” that could very well have been built in. Are these features all afterthoughts? (And I haven’t even mentioned the jungle of cables into the monitor, including a USB connector to enable the two other USB ports on the side of the display).

The next two days were spent with installation, which primarily consisted of removing some of the junk software loaded by HP (I still could not get rid of the Yahoo Search-bar at the bottom!) and setting up my own stuff. I killed the 60-day Norton trial, not that McAfee is better, but it’s free with my Comcast subscription. Too bad it wouldn’t install. This turned out to be a case study on the worth of Customer Support:

• Costco Concierge on the phone: after 4-5 minutes she is still stuck trying to spell my name - who has time for this? No way she can help me.
• HP Online Support: quickly says the disclaimer that it’s not a HP product, so I should really go to the other vendor, but he will try to help anyway. Well, 8-10 minutes later he concludes I should go to Windows Safe mode for this install. Oh, boy. If I have to start safe-moding on a vanilla, out-of-the box machine, what else am I in for during the lifetime of this thing? I tell him I won’t do this exercise, will likely return the machine next day
• McAfee Online Support: he is quite clueless, too, but has an interesting prospective: perhaps, despite the aborted installation (which I repeated 4 times, Control Panel-uninstall-reboot-install included) McAfee might actually be working properly on my machine. Although he didn’t seem to get the concept of corrupted (or missing files) and had no way to verify his idea, he still planted the bug in me, so later, on my own I found a McAfee diagnostic tool that verified that I have the correct setup on my system. So, perhaps I am protected. I guess that’s the definition of hopeware.

I will spare you the details of my two-day struggle with Vista, the fight with the idiotic permission-scheme, (can’t delete my own stuff), the incompatibilities, the fact that there’s less and less information to be found, other than from users - hey, even the User Manuals link points to nowhere… enough said already. After two days, I can use the system (the screen is beautiful) but I’m far from done.

I’m starting to see how this supposedly good deal will turn out to be more expensive then a matching Mac. The funny sad thing is, I myself talked about this, describing the $1,500 iPhone: it’s the cost of my own time. . (see last update). This whole Vista-Microsoft-HP-Dell-you-name-it enchilada is anything but user friendly, a pain to work with. In fact, “work” is the operational word here: I don’t want to work setting up this thing, I just want to use it. Perhaps Steve Jobs and co. are turning a disadvantage into an advantage: they are not the darlings of the corporate market.. so they have to focus on individual users, who don’t have an IT department to support them. That means they are just turning out usable, friendly boxes.

Oh, talk about boxes, Joel Spolsky has a hilarious post today: Even the Office 2007 box has a learning curve, discussing Office 2007’s fancy box (which is the same design Vista comes in):

…I simply could not figure out how to open the bizarre new packaging.
…It represents a complete failure of industrial design; an utter F in the school of Donald Norman’s Design of Everyday Things.
…It seems like even rudimentary usability testing would have revealed the problem. A box that many people can’t figure out how to open without a Google search is an unusually pathetic failure of design.

Chris Pirillo responds: Windows Vista Isn’t for Developers?

Hm, now I really don’t know what to think. All this while I’ve been making the point that Vista is not for earthly users; now Chris makes the point it’s not for developers, either. So, who exactly is Vista meant to be for?

Update: How timely… read Raju, a Mac Convert’s testimony: Windows (Dell) to Mac: Thats a smooth ride. Damn. I have 90 days (Costco’s return policy) to make up my mind. But even if I take the smooth ride, no-one is paying for my wasted time….

Update #2: I’m speechless… but Vista has just given me another proof that’s it’s not meant for *users*. Here’s am error window:

Windows decided to mess with Firefox, without telling me, the owner of the computer what it did. OK, let’s click on the link, perhaps it tells us what happened:

What changes does it make?

It depends on the problem, but any changes made are related to how Windows runs the program.

blahblahblah … but it gets better:

How do I turn it off or turn it back on?

Adjustments to the Program Compatibility Wizard can be made by using Group Policy. For more information on how to use Group Policy, go to the Microsoft website for IT professionals.

So let’s get this straight: Vista makes changes to my system, to the most important program I use, Firefox, without asking me, without telling me what those changes were, how to undo them. And if I want to prevent such aggression in the future, I should go to the “IT Professionals” site.

Well, I won’t. A computer sold at Costco, BestBuy, Fry’s ..etc is a Consumer Device. I am a Consumer. This Operating System is NOT for consumers. Microsoft (via HP) sold me garbage.

I can’t wait for the Vista related Class Action cases.

Update: I think I’ll try this tweaky-thingy recommended at WebWorkerDaily.

Update (8/23): Dell must share my views of Vista, or in fact Windows in general, having shipped this laptop without any OS at all

Update (8/23): Even a 6-year-old knows better… he is right, my next PC will be an Apple.  And since I’m already doing most of my work on the Web, the transition won’t be a big deal.

OK, this is too much of a coincidence (or not?): when I described Microsoft Money as a showcase for what’s wrong with Microsoft’s Software + Service concept, Omar Shahine, a Microsoft employee responded - he experienced very similar problems. And what am I reading today on Omar’s blog? It’s been a bad month for Vista.

Update # $^&%^&:  I’m fighting back.  This POS cost me so much of my own time, I am billing HP for some of it.  Fat chances of them ever paying, but I feel better .. so here’s my Virtual Invoice:

Tags: computes, design, desktop computer, desktop search, ergonomics, firefox, hopeware, HP, microsoft, ms office, Office 2007, usability, virtualinvoice, vista, vistasucks, Windows, windows vista