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Wikis as Intranet + Extranet

I’ve written about how wikis can become *the* Intranet, that is not only easy to access but easy to edit by everyone, in the organization. Instead of a one-way communication channel for Management to talk (down) to employees, the wiki becomes a living, breathing, participatory communication platform.

Now there’s a new case study of how a a customer of Atlassian’s Confluence wiki is using it for customer communication, by building their entire Extranet on Confluence.

The wiki has become the Intranet+Extranet.