web office Archives - Page 2 of 4

DocSyncer Dead. Too Bad.

Posted on June 16, 2008 ·

Cliff Shaw is a serial SaaS entrepreneur who keeps on coming up with really useful services that just don’t make it as a business.

ProtectMyPhotos was my favorite photo backup and synchronization service. Unlike Flickr, Photobucket, Zooomr and just about all the photo site focusing on sharing your photos, this one did not require manual uploads. In fact the best feature was that after initial setup, you could completely forgot about it. Just like Mozy, the general-purpose online backup service, ProtectMyPhotos worked away in the background, non-intrusively, throttling back at times of heavier computer use. With added bells & whistles (online view & edit, sync between online and several offline versions..etc) it was a perfect service – for free, that is. Apparently it failed to attract enough paying customers, so eventually it shut down.

It did not completely die though: Cliff Shaw’s next startup, DocSyncer clearly showed signs of it’s “parent”: the UI was quite similar to ProtectMyPhotos, and they leveraged a lot from the core synchronization engine of the previous product. It looked like a perfectly executed turnaround: the existing technology found new purpose. DocSyncer filled a void left by the web-office providers: it synchronized desktop documents with Google Apps. I was quite certain they would have a short life-span, but this time with a happy ending, Google taking them out. Since the acquisition did not materialize, I can only assume either they could not come to terms or Google is already working on their own solution.

DocSyncer is about to shut down. Quote from the website:

We’ve figured out in a very short amount of time that DocSyncer is a cool tool – but not a business.

I really hate to see it go. No transition to web-based applications is complete unless we can bring our old baggage, i.e. transfer existing desktop documents to the online service. I see evidence of interest day by day, in the 100K or so hits my two “import your history to gmail” guides received. DocSyncer did better then import, it offered true synchronization, but I’d be quite satisfied just to see one-way batch import tools to Google Docs and Zoho, the two leading service providers.

The DocSyncer site says:

Until we meet again, good luck and thank you for the support!

“Meet again”: Cliff does not talk about his next gig yet, but his LinkedIn profile lists him as CEO of Picstreem. His profile also reveals four startup gigs in the past, two of which getting sold. He is a comeback guy, I am looking forward to seeing Picstreem.

In the meantime let’s hope that Google and Zoho will soon offer mass migration, perhaps synchronization.

Update (6/17/08): Wow, it’s amazing how many blogs picked up the story, all without a single bit of accreditation. Thanks, gals and guys!

Filed Under: Personal Productivity, SaaS, Startups · Tagged: docsyncer, Google, google apps, google docs, picstreem, protectmyphotos, SaaS, web office, zoho

Microsoft’s Aborted Baby: the First Web-Office (Almost)

Posted on June 5, 2008 ·

The transition of power from Founder to Successor is never smooth. If there’s one company that planned it carefully and has been on the path of smooth execution, that’s Microsoft. Life-long friendship, 8-year-long transition – yet things got bumpy at times, especially in the early days. The Wall Street Journal runs a story with rare insight into some of the difficult times:

Things became so bitter that, on one occasion, Mr. Gates stormed out of a meeting in a huff after a shouting match in which Mr. Ballmer jumped to the defense of several colleagues…

The conflict between the two men paralyzed business-strategy decisions that the company still wrestles with today.

The two men clashed as Mr. Ballmer tried to assert himself in his new job. As the firm’s iconic leader, Mr. Gates still held sway that wasn’t tied to a title: In meetings Mr. Gates would interject with sarcasm, undermining Mr. Ballmer in front of other executives, Mr. Gates and other Microsoft executives say.

Two worked out their differences in 2001, when Founder Bill Gates realized he himself needed to change: having formally relinquished the CEO title to Steve Ballmer, he had to let him lead without constantly being challenged, overshadowed.

But let’s turn back to our angle here, how Microsoft could have been a very early SaaS pioneer:

In one case, two vice presidents clashed over the future of NetDocs, a promising effort to offer software programs such as word processing over the Internet. The issue: Because NetDocs risked cannibalizing sales of Microsoft’s cash-cow Office programs, some executives wanted NetDocs killed.

Messrs. Gates and Ballmer were unable to settle on a plan. First, NetDocs ballooned to a 400-person staff, then it got folded into the Office group in early 2001, where it died.

Fascinating. Eight years later web-based products still threaten to cannibalize Microsoft’s cash-cow, but they can no longer be ignored – largely because of Google and Zoho which now offer viable alternatives to users formerly “stuck” with Microsoft’s products. A costly debate, indeed.

Filed Under: Business, Personal Productivity, SaaS · Tagged: bill gates, Google, microsoft, netdocs, SaaS, steve ballmer, web office, zoho

Document Collaboration Just Got Easier

Posted on May 14, 2008 ·

I often need to share a document with a few reviewers / contributors, and I hate sending attachments. Attachments are redundant, wasteful, and if you start marking up different copies of the same document, then emailing them around, you’re in for a major version-control nightmare.

The clean solution: share an online document. But which platform to use? I use Zoho applications, widely recognized to be the best. But until today, there’s been one obstacle to unlimited, open collaboration: users had to create a Zoho account first. Not that it was complicated (30 seconds?), but some people will stay away from apps requiring account registration as a principle.

The solution? Well, if you have any sort of online presence, chances are you already have an account either with Yahoo or Google. From now on you can use these credentials – yes, your Google / Yahoo account – to log in to Zoho applications. No more worrying whether the other party can access your shared documents.

The Zoho team points to a poll ran by Lifehacker last year. Obviously there are more Google than Zoho users. But look at the reason: most already have a Google account, and refuse to create another one for Zoho. Those who actually tried both system prefer Zoho by a 3:1 margin. So it clearly made sense for Zoho to remove the bottleneck and open up to their systems.

But I suspect this is just the beginning. TechCrunch France Editor Ouriel Ohayon and ZDNet’s Dennis Howlett raised the issue of mass importing one’s Google documents to Zoho. I think it would make sense, although I don’t necessarily like importing – it’s a one-time shot.

Why not just make all documents available to online users, no matter where they were created? You should be able to list your Google and Zoho documents, open them, edit them, and save to whichever format (and storage) you want to.

Either way I’m sure we’ll see more open access and collaboration coming soon.

(Disclosure: I’m an Advisor to Zoho)

Filed Under: Collaboration, Personal Productivity, SaaS · Tagged: Collaboration, Google, SaaS, web office, yahoo, zoho

Zoho Launches in China @ Baihui.com

Posted on April 24, 2008 ·

Just days ago we read that China, already the world leader in cellphone use, has surpassed the USA as the No. 1 nation in Internet users., so of course it’s a huge market that SaaS providers would love to enter. What better way than have the market come to you?

That’s what happened to Zoho when their Beijing Office was contacted by PC Stars, the largest online distributor in China with more than 2400 resellers and over 1000 system integrators. The are assembling a portal at Baihui, currently offering specific search and productivity tools. Their search products appear to be geared to product groups like software, hardware, games and automotive.

For the productivity apps they teamed up with Zoho, who would provide white-label versions of their products. After a few months of private beta testing, Baihui built a new data center (*), and today they are launching the Zoho Suite under their own brand:

Zoho Writer – Baihui Xiexie
Zoho Sheet – Baihui Gege
Zoho Show – Baihui Xiuxiu
Zoho CRM – Baihui CRM

These apps will be offered free to individual users, just like they are in the US, and CRM will have a similar pricing, too: free for the first 3 users, then 99RMB /user/months, which is about $14, close to the US pricing. (I would have thought Chinese prices to be less, but they know what they’re doing…) Baihui will later add other Zoho (Business) products.

Zoho’s current user base is 800,000 adding 100k about every 5-6 weeks, and they certainly expect that number to jump with the China deal.

OEM-ing their product is not unusual for Zoho, and especially for the parent company: there are other deals under consideration, and if you own a D-Link access point, chances are the wifi-manager software you have is from Adventnet. I plan to write a backgrounder on Adventnet, their approach to business and their international presence in the near future.

(* Please note, Baihui’s investment is into their own data center, running the Zoho Apps, not Zoho’s parent company, Adventnet, as (first) incorrectly reported on TechCrunch.) Update: it’s now fixed on TC.

Filed Under: Collaboration, Personal Productivity, SaaS · Tagged: baihau, china, office 2.0, SaaS, web office, zoho

Free Mini-Office from Microsoft?

Posted on April 22, 2008 ·

There’s some renewed chatter about Microsoft’s plans for a subscription-based Office and even a free, ad-based alternative. Some rumors put the subscription price in the $12/ month range, which I believe is way too expensive for basic productivity tools, hence the need for another business model: offering MS Works for free, supported by advertising.

MS Works is nowadays widely considered a “dumbed down” version of its big brother, the real MS Office suite, but I beg to disagree.

Two decades ago MS Works was my main productivity suite: I was happily crunching numbers, generating charts, including them as well as data from my database in word-processing documents. In other words, I had a perfectly working and lightweight integrated office suite at the time when Word, Excel and Powerpoint were fragmented individual applications not talking to each other. For all its capabilities Works was very lightweight, I could use it on a laptop with 640K memory (that’s K, not MB!) and two 720k floppy drives – no hard-disk at all.

I can’t say this enough, Microsoft had a perfectly working integrated suite 20 years ago, which should have become what Office is today. But I guess you need bloatware to charge bloated prices, so Microsoft shoved Works aside, favoring the higher margin, high-end but fragmented products, which took years to become a true Office Suite.

The 80/20 rule applies for the MS Office Suite, in fact I’d rather say 90/10: 90% of users only need 10% of the functionality. MS Works has that – but now that it’s making a comeback (?), an ironic situation develops: the new online challengers like Google Docs and the Zoho Suite were targeting the mainstream Office Suite, and while in terms on features (needed or not) they are still behind Word, Excel..etc, the comparison to Works would quite possibly have a different outcome. I wouldn’t be surprised if Zoho Writer, Sheet and Show turned out to offer richer functionality than Works, and then we did not even look at the collaboration, mobility offered by the fact that they are Web-based.

Conclusion: MS Works should have been a winner 20 years ago, and ever since. Now it’s too little, too late.

Filed Under: Personal Productivity, SaaS · Tagged: google docs, microsoft, Microsoft Office, Microsoft Works, MS Works, office suite, web office, zoho

TechCrunch in the Toilet

Posted on March 7, 2008 ·

No, I am not implying that TechCrunch is bankrupt, or heading into their own Deadpool. TC has all the signs of doing just fine, with 700K subscribers and loads of advertisers. But they are in the toilet, nevertheless – at least in a certain toilet.

Online file-sharing and collaboration startup Box.net is changing the ancient habit of reading your newspaper in the toilet. (Frankly I never understood this habit, personally I prefer getting out of there as soon as possible, but for many people it’s a true ritual.) The company, which just a year ago was 4 guys cramped together in a two-bedroom live-and-work apartment has grown to 20 employees and picked up two rounds of funding. Flush with VC money, they equipped their restroom with a flat screen that shows an auto-refreshing display of technology news from TechCrunch. No more newspaper in the bathroom!

I can’t help but wonder about the screen position though. For all I know, this is only for the guys’ entertainment, gals usually face the other way – is Box.net still an all-male team? And, without getting into the very material details, even we boys only perform one “operation” facing that way.., and that’s normally the quicker one. (?)

Aaron, care to clarify?

Filed Under: Humor, Startups · Tagged: box.net, Collaboration, Humor, online storage, techcrunch, web office, web storage

Zoho Expands Group Collaboration

Posted on February 27, 2008 ·

Today’s Zoho Writer update is not what it looks like. Yes, I get the story about:

DocX Support
Thesaurus (in 10 languages)
Enhanced Endnotes/Footnotes
Enhanced Headers/Footers

..etc, but that’s not what I find exciting. DocX support? Personally, I don’t care, MS Office 2003 was the last version I bought, people much smarter than me call it a completely insane format … but hey, the Borg is the market leader, so why not support it… Layout improvements? I’m already in a paperless world, barely ever print, so I don’t really care about these features. But Microsoft Office was created at a time when the purpose of document creation was to eventually print it, and in our legacy world the challenger is measured against the standards of the incumbent, so, yes, I can accept these are important features for Writer. Besides, the academic / student community has been dying for endnotes / footnotes, so now they can have it.

But the hidden bomb here isn’t just a Writer improvement: it’s a feature that shows Zoho’s hands regarding collaboration in the entire Zoho Business Suite. Yes, I am talking about Group Sharing. After all, one of the key drivers behind moving to web-based Office applications is to enable easier collaboration.

Most of the collaborative apps, including Zoho or mighty Google typically allow either public sharing, or inviting users individually, but until now there has been no way to share your documents with a predefined set of users, i.e. members of a group. A year and a half ago I praised Google Groups for stepping out of being just a group email mechanism, becoming a mini community/collaborative platform – but the definition of a “group”, i.e.it’s members does not exist outside the Groups application, I can’t share Google Docs or Spreadsheets with my Group. (And make no mistake it’s been the same with Zoho until now.)

With today’s update you can now create a Group in the ‘My Account‘ section of Zoho, and that Group is recognizable in any other Zoho Application, including Writer, Sheet or even Zoho Mail. Eventually there will be multiple privacy / sharing levels within the Zoho Universe:

private
shared with individual email id’s
shared with Groups (defined once, recognized in all apps)
shared by Domain (i.e. share info within your business)

The last one will be a feature of Zoho Business, currently in private Beta, but the other two are available. Thesaurus in 10 languages, format and layout improvements are all nice, but the real news of the day is the improved cross-application collaboration.

Filed Under: Collaboration, Personal Productivity, SaaS, SMB / SME · Tagged: Collaboration, Google, google apps, google Groups, group sharing, microsoft, ms office, office 2.0, paperless office, web office, zoho, zoho writer

Web Forms Gain Popularity

Posted on February 7, 2008 ·

Web forms are increasingly popular, as they provide an easy way to solicit user input, manage a database in the background, and display data in a controlled form. Typical uses are contact forms (this blog has one), surveys, signup-sheets. Wufoo is perhaps the most popular standalone form builder, but as popular as they are, Google’s entry to the space will likely bring more visibility to Web form use cases.

I set up a very rudimentary web form to demonstrate their use, but I am cheating: I took the data from Google Operating System and populated my database – sorry, Ionut, I don’t get anywhere close to your huge reader base. Please fill out the form below.

Although the form captures the time of entry, I am not displaying it below, to demonstrate that once can control the re-use of data after user entry.

You can manipulate the above data, filter it, sort it by clicking on the column headers, search the contents…etc.

Oh… is this more than you’ve seen on the other Google forms? And they’ve told you the lists were not embeddable? Sorry .. I’m cheating: I’ve re-created Ionut’s form in Zoho Creator. (Disclaimer: I am an Advisor to Zoho – but I am making a point by doing this.)

Different people will always prefer different tools. I don’t have any statistics, but I would assume the number of users for database-like tools (MS Access, Dabble DB, Zoho Creator & DB) is by an order of magnitude less than the number of spreadsheet users. A lot of basic spreadsheet users don’t perform calculations, don’t use pivot tables – they just create tables to track lists. (See my earlier rant on why JotSpot’s tracker is not a real spreadsheet). For their sake it’s nice to be able to have simple form support inside a spreadsheet, which is what they can now get from Google.

Several reviewers of the new Google Forms were missing field verification, calculated numeric fields…etc. These features and more are supported in Zoho Creator, which in fact allows you to build mini-apps by dropping script elements, without actually coding. Those who want more database manipulation can use Zoho DB. These are powerful applications, but which one to use when can be confusing to less technically inclined users (like yours truly). Hence simple forms in a spreadsheet are a good idea. But let me dream a little – here’s how I’d like to see web-based collaboration some day:

It won’t be about formats and applications – it will be about free-flowing thoughts and the data encapsulating them. Of course there will be differences in application capabilities, but it’s entirely likely that what you can manipulate in your database application, I will access using a spreadsheet. Likewise, I may write something in a wiki, and you want to edit it in an online word processor. It’s not a dream, we’re heading that way. For example Zoho’s wiki and Writer apps share a basically similar editor, Zoho DB introduced pivot tables which will show up in Sheet in the near future. I am impatient, would like to see this sharing happen faster, but have to accept the realities of how the leading Web companies work: individual products first, integration later. But we’ll get there… to the vision of format-less web-collaboration.

Oh, and until then, Welcome ~~Creator Mini~~ Google Forms.

Filed Under: Collaboration, SaaS, Startups · Tagged: data analysis, data query, databases, excel, Google, google apps, google forms, google spreadsheet, ms access, online database, pivot table, spreadsheets, sql, Web Applications, web office, webform, wufoo, zoho, zoho creator, zoho db

Microsoft Decides You Don’t Need Your Old Data

Posted on January 3, 2008 ·

Do you think old, archive data on your computers is safe? Think again. Or just re-define safe: so safe that you can’t access it yourself.

In it’s infinite wisdom Microsoft decided certain old documents, including those created by their own Word, Excel and PowerPoint may pose a security risk, so they decided to block them in Service Pack 3 to Microsoft Office 2003. SP3 came out in ~~December~~ September (thanks for the correction) so you may or may not have it yet. Here’s the “fun” part:

There is no clear definition of what’s blocked: the easy one is PowerPoint, where anything before 97 is dead, but as for Word or Excel (let alone other, previously compatible programs), you have to rely on this cryptic description by MS.
There is no warning whatsoever at the time of installing SP3
Even if you know what’s coming, there’s no way to easily locate and convert what is about to become inaccessible on your computer. Disaster may hit months or years away, when you need to access an archive file, but can’t.

Now, before you shrug it off, remember, this isn’t simply abandoning users still running pre-historic versions of software; we’re talking about data files here. You may run the latest release of all applications and still have no reason to touch old documents. After all, that’s what an archive is all about – you *know* your documents are there and will be accessible, should the need arise at any time in the future.

Back in the 80’s and 90’s paperless office was a popular phrase but remained largely a dream, since a lot of information still originated in paper form. The balance has largely shifted since then: the few things I still receive in paper format either end in the waste-basket, or I quickly scan them trusting that with cheap storage and powerful search I will always be able to pull up anything I need. I am finally living in a largely paperless world. But Microsoft just violated that trust, the very foundation of going paperless. Of course I shouldn’t be entirely surprised, this coming from the company which previously decided that the safest PC is a dead PC.

Solution? Microsoft offers one, in this article: tinker with your Registry, an admittedly dangerous, and definitely not user-friendly operation. I prefer Wired’s alternative:

Naturally, there’s an alternative which is somewhat easier (and free): just grab a copy of OpenOffice which can handle the older file formats. Once you’ve got them open, now might be a good time to convert them to ODF documents lest Office 2017 decide to again disable support for older file formats.

And of course I wouldn’t be me if I didn’t point out that this, and many other headaches simply disappear when you ditch the desktop and move online. Web applications typically don’t have major new versions, they just get continually updated (e.g. Zoho updates all their applications every few weeks). When that’s not the case, like when Zoho Show 2.0 was released recently and it required updating the user documents, the service provider takes care of it. They work for you – you don’t care about program versions anymore, just have access to your data. Anywhere, anytime.

Related posts: CNet, Ars Technica, Compiler , An Antic Disposition, AppScout, Security Watch, Download Squad, Blackfriars’ Marketing, Feld Thoughts. The winning title comes from The J-Walk Blog: Office 2003 Downgraded With Service Pack 3.

Update: Phil Wainewright brings up an entirely new aspect of this issue: Microsoft breaks the perpetual licence covenant.

Filed Under: Personal Productivity, SaaS · Tagged: data formats, excel, file formats, microsoft, ms office, ms word, openoffice, powerpoint, web office, zoho

Ulteohhhhh…

Posted on December 12, 2007 ·

Before I say anything, I want to prefix this post by stating that I am an Advisor to Zoho, which can be perceived as a competitor to Ulteo, the company that just announced providing OpenOffice On-Demand. That said, I often I’ve repeatedly stated my belief that we’re at a state of early expansion for Software as a Service, and for now, the more players the better. It’s not about slicing the pie yet, it’s about making sure the pie will be huge:

Summing it all up, I believe the winner of the “on-demand race” will not be Google, Zoho, or any of their competitors – the winners will be the customers who will have a lot more choice in picking the right business solutions later this year.

So I am happy to see new On-Demand offerings that work – and am royally p***ed when they don’t. I tried to use Ulteo, repeatedly. At the first attempt in the morning, I got stuck with a blank screen:

Next I tried in the evening: I spent a minute or so at the above blank screen, but finally I got some signs of life:

Oops… I don’t know of another instance, I don’t have Openoffice installed on this machine, and a Vista glitch forced me to reboot since my early morning attempt with Ulteo. And I certainly have no clue who the *** user u7670 is or how I should close Openoffice for this user on the Ulteo servers. But let’s click Yes to continue anyway:

Why am I in document recovery mode and just what is it I am about to recover? Finally, I got into this somewhat broken screen:

Not a very positive experience, if you ask me. On the other hand, it’s still more than the previous web-office “announcement”: Live Documents, which is still to materialize…some time next year.

Like I said, I am happy to see more On-Demand services. Those that actually exist, and perhaps even work.

Update: Jason Brooks at eWeek had similar experience.

Filed Under: Open Source, Personal Productivity, SaaS, Startups · Tagged: Google, live documents, microsot, ms office, office 2.0, On-Demand, Open Source, openoffice, openoffice.org, SaaS, ulteo, web office, zoho