Here’s the Customer Survey I’ve received from JetBlue:
“Please take a moment to let us know about your recent experience with our baggage handling service at Boston Logan airport. Your feedback will help us make adjustments to our baggage processes that will ensure higher levels of satisfaction for our customers.
Thanks in advance for your time.”
Hm… why have I received this when I did not have any luggage on my recent trip? Let’s find out – clicking through the first question is:
“Have you checked in luggage in Boston?”
I duly select “NO”… next screen:
“Thank you for your participation in the survey”
Well, dear JetBlue, in case you haven’t yet figured this out:
- You did not have to send me the survey
- I did not have to click through to tell you I had no luggage
- You’ve had this information all along. It’s in the reservation record.
Candidate for Business Process Angioplasty?
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