Yes, I know, it’s still $25 a month, which really isn’t that much. And I’ve been a loyal customer for 3 years now, through good and bad times – mostly good nowadays, but the early days were at times shaky. 5 bucks less wasn’t enough to drive to another provider, although I admit those free calls to Europe by Lingo sounded quite tempting … but here I am, still with Vonage.
Eventually it might be Vonage themselves that drive me to another provider. Just because the time will come when I no longer like them. Part of what I used to like was the simplicity, transparency of their plans – everything included in on price, no hidden charges, tariffs, good-old-phone-company-games. Or so I thought… but when for my recent trip I wanted to download their SoftPhone, I found out I needed a separate account, with another number, and a limit of 400 minutes. WTF when I already have an unlimited plan with them? Needless to say I ended up not bothering about Softphone, there is always Skype:-)
Now here’s this ad in my email box:
Recently featured in Men’s Health magazine as one of the top 100 Best New Tech Toys For Men, Vonage’s hottest new device, the Wi-Fi phone, is now available!
It’s easy – use it with your own wireless Internet network or when traveling and have access to a compatible Wi-Fi hotspot. It’s great for people on the go. All you have to do is go to any compatible hotspot found in airports, coffee bars, and nearly everywhere and use the Wi-Fi phone. And remember, to purchase a Wi-Fi phone, you will need to open a separate Vonage account. Click here for details.
Great! This is a nice phone, I never liked the expensive but unintelligent 5.8Ghz unit at home, and this one gives me mobility (of course I’d perefer a Wifi/Cell combo, but I guess that’s a year away…).
But what’s wrong with these guys? To get the phone I need yet another account? Don’t they get it? Softphone, Wifi phone, ATA … these are just different devices that I should be able to purchase with the one-and-only regular Vonage plan. Or do they think the unlimited plan is too generous – now that their competitors have better plans? How about having to deal with 3 separate phone numbers? I have this bead feeling that a former innovator is trying to turn the wheels backward. Wake up Vonage! Customer loyalty is a terrible thing to lose.
- What’s wrong with Vonage?
- Callvantage praised, Vonage shredded
- Vonage Spams (again)
- Vonage to sell Wi-Fi Phone
- Vonage adds Wi-Fi
- Enough Of These Damn VoIP Silos