The Citi Never Sleeps. (Really?)


Dear …,

As the Citibank Branch Manager in Los Altos, I want to thank you for being a customer, and to let you know we are more committed than ever to improve our service for you…



Thanks for the "personal" attention.  I’ve also received voicemail messages from your branch. 
Too bad Citi has been unable to discover that I moved to Pleasanton a good 5 years ago – my Citi profile is updated, I personally dropped by the closest brunch in Dublin – what does it take for Citi to change my "home branch"?

Best regards,

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