Comcast Digital Enhancement Off to an Analogue Start

Comcast is “enhancing” their network, converting all but the Limited Basic channels to digital only.  This is NOT the government mandated digital transition, which would require no additional set-top boxes for cable-connected TV’s.  This is Comcast’s on upgrade, and one that requires a digital box, if you want to continue to receive channels above 35, including CNN, Fox, MSNBC, ESPN, USA, MTV, USA, LIFE – just to name a few.

They are sending out flyers now (so don’t throw it in junk mail), and you can sign up for two free boxes at, or call a customer service number.  I have both digital box connected and standalone TV’s in the house, so decided to act now, before I forget.  You can guess which option I took: wait on the phone or get done in a few clicks…

Oops!  System Unavailable: call a number. In fact call it twice, once to order, then again to activate.  A rather analogue way to start the digital transition.  Comcast: FAIL.smile_sad

Update (2/8/09):  Tweeting it up with @comcastcares.  Will see if this helps …

Update (2/9/09):  The error message is now changed from “System Unavailable” to “Please Call Us”.  This might give the impression there is something with your account, rather than a system error.  I guess that’s a way of “fixing” the problem. 🙁

Please Call Us
We apologize, but we are unable to process your request online. To order digital devices, please call 1-877-634-4434. To activate digital devices you’ve already received, please call 1-888-634-4434

Update (2/26/09): 3 weeks later the error is still not fixed.  The Web site Comcast’s mass mail points to is dead.  I guess not even @comcastcares has magic powers