So You Bought a JooJoo – How Will it be Serviced?

I know, it’s crazy to talk about the JooJoo (formerly known as CrunchPad) a day before the iPad is released.  But the major gadget blogs do, having received a test unit – and that in itself is a bit of a PR coup for JooJoo.  They should enjoy it while it last.   Too bad it won’t turn into sales figures.  According to court documents, Fusion Garage has taken 90 pre-orders for their unit.  That is Ninety, not Ninety Thousand.

There are lots of comparisons, and without going into detail they all go like this:  for the same price as the entry-level iPad, the JooJoo comes with a bigger screen, Flash support, but clearly without the ecosystem and App Store Apple can offer.  Here’s what all these comparisons miss: where will you take it for service?

A $499 device is not a disposable gadget for most people, and guess what, it will inevitably fail.  All gadgets do.  Apple’s support is legendary, even though manufacturing quality id often questionable, Apple owners – fans walk in to an Apple store and walk out happily after full service in an hour. That’s how you turn customers into fans.  I recently had an amazing experience with Dell support (yes, I know, hard to believe) where they sent me a replacement unit for my sleek Vostro V13 before even asking me to return the defective one.

Now, how can you expect the same from a no-name company with uncertain financial background and a lawsuit to deal with?  The specs could be marvelous, but you have to ask yourself:  who you will trust for service: Apple or JooJoo?  And that’s why buying a JooJoo is a huge leap of faith.

(Cross-posted @ CloudAve )