The Citi Never Sleeps

Customer Service April 21st, 2008

https://www.citicards.com/ this morning:

Error 404: No target servlet configured for uri: /cards/wv/home.do

The Citi Never Sleeps. Except when it does. thumbs_down

Update:  Service is back now.  The Citi woke up.

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Citibank, Get a Clue!

Marketing / PR February 10th, 2008

 Email @ 9:20pm yesterday:

Your Citibank statement is now available at http://www.citicards.com. This notification is part of the All-Electronic Program you enrolled in to receive your statements online only instead of in the mail

Email @ 10:07pm yesteday:

Live the clutter-free life by replacing your regular printed statement with an electronic one.
It’s easy to enroll! Simply sign on to citibankonline.com

This from the Citi that “Never Sleeps”smile_eyeroll

Update: While at it… Dear Citi, could you please take the monthly junk-mail (typically inviting me to credit cards I already have from you)  that comes to my house in multiple thick envelopes  and shove it.. no, you won’t, but at least send it electronically, so I can quickly and painlessly route it to the junk folder.  If you do that, you can launch a new marketing campaign… you know, about being Green.smile_wink

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Blog Tracking Services Compromise Online Bank Security?

Technology November 18th, 2007

I’m not a security expert, but this warning at the Citicards site was quite a shock:

Customers using comment or blog tracking services on their computers run the risk that information submitted here could be displayed on those websites. Please disable your comment and blog tracking service before using Citi Cards Message Center.

Is this a real danger? What do you think?

Update (11/19): Several commenters here and on TechCrunch confirm what I thought myself: the warning likely refers to “tracking” products that offer a browser plug-in. In this case I was using FireFox with the BlogRovr plugin turned on. I know coComment offers a plugin, and whoever else does … well, Citibank considers it a security risk. Hm… food for thought. smile_sarcastic

Update #2: Wow, apparently this has been a well-documented problem for at least half a year, so Citi’s solution is to finally put up a warning message. smile_sad

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