What does a “Bitch Dog” and a “Palestinian Bomber” have in common?
My guess: disgruntled customer service employees messing up their employer’s CRM data.
- LaChania Govan complained about her cable box/PVR (these things die every two months or so), so her next Comcast bill arrived addressed to “Bitch Dog” “If this is not that customer’s name, it shouldn’t be on that bill,” said Patricia Andrews-Keenan, vice president of communications for the company. “ IF??? Wow! That’s from a Comcast VP!
- Sami Habbas, Palestinian-born US Citizen, US Army Veteran who lived here for 51 years received a credit-card-offer which began: “Dear Palestinian Bomber.” When he called Chase, he was actually greeted with: “Yes, Mr. Bomber, what can we do for you?”
(via Chris Selland and Brad Feld)
Update: (8/28) Oops, there’s more.. has being rude and brainless become a hiring criteria nationwide?
- Peoples Energy addresses letters to customer as “Scrotum Bag”
- Waitress at a NJ restarurant writes “Jew Couple” on check – this later shows up on Credit Card statement.
What’s next?
Update (3/18/07): Next is Hertz calling Phil Wainewright “English John”. Phil, compared to the above, that’s not too bad 🙂
Tags: CRM, Customer Service, Customer Disservice, Customer Data
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