We all have our war stories about poor customer service at banks (see Vinnie’s Process Angioplasty case) but the letter Citibank sent to my Mom sets a new record:
“In a recent review of your account, we noticed that it has been a long period of time since you last used your Diners Club Charge Card credit card. To help better manage your credit accounts, we have closed your account. ”
Wow. This came about a month after replacement cards were mailed to her and myself, both of our cards having expired several month before, which she noticed while trying to use the card in Europe. But that’s beyond the point, the truth of the matter is that she has not been a “good customer” for Diners, and neither have I, not using the card for a while. (I am using other cards from Citi quite heavily though.)
If Citi / Diners make it a policy to get rid of inactive accounts, so be it – but could they not afford a warning first? Simply telling a customer their account is now closed is outrageously rude.
But it gets worse: what is this BS about “help better manage your credit accounts“? Too many people in this country need help managing their credit, thankfully my Mom is not one of them. Want to be rude, kick her out? Have the b*lls to actually say that, no need to dress it up as “helping” her. Doing this officially qualifies Citi / Diners as arrogant pr*cks. So arrogant, I can’t believe anyone in Customer Service would have this attitude – unless Citi developed a special training program on how to be rude with customers.