post

CloudAve: the First Week

Ah, the end of the fist week!  The new baby, CloudAve is 7 days old!  (..and I’m alive…smile_wink)

We launched with a discussion on Harry Debes’s famous prediction, i.e. the imminent collapse of the SaaS market in two years.  I doubt he realized just how much he re-energized the entire SaaS business, analyst obeservers – he certainly sparked a healthy discussion, even including Software Icon Dave Duffield, who refuted Debes’s argument.  He should know, having been on both sides of the fence. (The podcast is available on CloudAve).

On my personal blog I don’t have to be as politically correct as on CloudAve, so here’s my summary: they tried SaaS, could not crack it, so concluded the market as a whole did not matter – a strategic mistake.. or… well, as they say, a picture says a thousand words.  Ironically, the collapse of the US financial markets may just put things in a new prospective … more on this soon.

Ben compares the advent of Cloud Computing to corporate cars being replaced with allowances, while I present frustrating personal experience that could have gone smoothly using On-Demand tools.

We often talk about Cloud Computing and Software as a Service interchangeably, but are they really the same?  Krish answers in a mini-series discussing the differences, i.e. segmenting out Infrastructure/Hardware as a Service (HaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).   In the second part of his mini-series Krish goes on a myth-busting mission, clearing up several common misunderstandings.  His piece on Governor Palin’s email hijack episode could very well be considered myth-busting, too.

Dan Morrill addresses why Anti-Virus in the Cloud can offer more efficient protection and is also major relief to owners of slower computers, whose resources can be completely bogged down by the frequent Av updates and scans.

Ben, so far the most prolific author reviews Oprius, an online productivity tool for sales professionals, then proves that the second “S” in SaaS is the most important, presenting two service / help desk oriented services: Zendesk and HelpStream.  He discusses NetSuite’s launch in Australia, then starts a discussion on Channels, largely triggered by another NetSuite related move – this may very well become an ongoing thread.

Talk about threads, next week we are launching a new daily feature, CloudNews – the title says it all.smile_wink

If you’ve been reading CloudAve, thank you, if not, why not head over and try … or perhaps just grab our feed.

See you on Cloud Avenue next week.

post

CloudAve Launched – and Thank You, Harry

(OK, I sinned. Mea Culpa.  I’ve just cross-posted an entire article, which is not the best behavior. But it’s not every day that I launch a new group blog – so consider this my shameless self-plug, and please subscribe to the feed.smile_wink)

We must be a crazy bunch on a suicide mission.  Why else would we launch a new blog focused on Cloud Computing and Business, when it’s just a fad that will collapse in two years?

Harry Debes, CEO of Lawson Software is a respected Enterprise Software industry veteran, but I’m afraid for all his achievements he’ll go down in history as the man who grabbed headlines with a fatally wrong call.  Of course not all wrong calls hurt one’s reputation: IBM’s Thomas Watson is still an industry legend despite the famous quote incorrectly attributed to him:

” I think there is a world market for maybe five computers“

The small difference is that what Thomas Watson could not fathom in 1943 ended up putting IBM on an amazing growth trajectory,  while Harry Debes’s view may just turn out to be fatal for Lawson – or to quote my Enterprise Irregular friend, Vinnie Mirchandani:

“That’s what American and Delta said about SW. And GM and Ford said about Japanese cars. And Sears and Wards said about WalMart.”

Another quote by Vinnie, closer to our industry:

“Dun & Bradstreet, which GEAC acquired for a song, was one of the most spectacular slides in the software market. In less than 5 years it went from dominant position to a distress sale as it missed the client/server wave in early 90s.”

I’ve seen that one close, fortunately for me from SAP’s side – the winner in that round.  We’re witnessing another tidal wave now, the shift to Cloud Computing.  It won’t happen overnight, but those who completely ignore it will vanish.  Some of my fellow Enterprise Irregulars elaborate more:

  • Vinnie Mirchandani points out that SaaS is what more and more customers want, and those who stop listening to customers inevitably hit the wall sooner or later.  Need proof?  How about this 100% SaaS customer, showcased at the recent Office 2.0 conference?
  • Jim Berkowitz  of CRM Mastery fame agrees,  adding that calling people, potential customers “stupid” never leads to any good.
  • Bob Warfield makes the case that even if we ignore what customers want and only consider profitabilty, Debes is wrong, Salesforce.com is almost as profitable as Lawson, but grows much faster, while Conquer, another SaaS success story is actually more profitable than Lawson is.
  • Jason Corsello adds that Lawson actually launched a SaaS offering last year, but experienced lackluster customer response largely to pricing and deployment issues … so now that they couldn’t pull it off, the declare the entire market doomed.
  • Josh Greenbaum concludes: “SaaS isn’t collapsing, it’s only just getting started“.

I can live with that… it’s only starting… so we’re not a suicidal bunch, after all.smile_wink But thank you, Harry Debes, for sparking a great discussion.

If you read just the few articles I’ve quoted above, you get a fairly good picture of the many benefits the Software as a Service model offers.  Let me add a few of my personal favorites:

  • Extended reach – small businesses can now have business functionality previously only available and affordable for large enterprises.
  • Commoditization of the software market – commoditization hurts most companies, except the few who drive it, but guess what – it’s great for customers.
  • End of Bloatware  – for the first time SaaS vendors can run stats and observe what features are actually used by customers, so they can cut out the fat and enhance the in-demand features.
  • New Business Models, like benchmarking – based on anonym aggregate data provide your customers with performance metrics.  Even newer business models we have not even imagined yet.
  • Dramatically changed Sales and Marketing model: pull vs. push.  Instead of the traditional sales model it’s all about transparency, information, letting informed customers find you.  The Product sells itself and your Customers are your Marketing team.

We’ll be writing about these and more. I’m a “business application guy”, so I mostly talk about SaaS – but our name is Cloud Avenue, not SaaS Avenue, for good reason: fellow blogger Krish will talk about it soon.  By the way, Krish and I got to know each other through our blogs – just like my fellow Editor, Ben Kepes, and just about all other contributors. We also have our CloudLab – for product / service reviews.  Yes, we will report on products, but do not strive to be a mini-TechCrunch: we have no intention to report about everything new.  We’re not a news-blog.  We’d rather sit back, analyze a market, find key players, then produce a series of reviews / comparative analysis.  Quality before quantity or urgency.

We’re believers in Cloud Computing, but  not over-zealous cheerleaders.  Just as I’m finishing this post, another SaaS debate erupted, which prompted Anshu Sharma to note: “there must be a Sky is Falling Support Group“.  The really notable part of the Cloud-Filled Debate @Forbes is Nick Carr’s responses: not because of the Big Switch author’s unquestionable “cloud-bias”, but because of how realistic he is:

Forbes.com: Is cloud computing over-hyped?
Nicholas Carr: At the moment, yes, and that’s typical for technological advances.

What’s your imagined time line of the adoption of cloud computing? Will it take years? Decades?
If you’re talking about big companies, I would say it will be a slow, steady process lasting maybe 15 to 20 years.

On what Gartner Research analysts call “the cycle of hype and gloom,” where do you think cloud computing is currently positioned?
It’s definitely near the peak of its hype. The doom period, when the media and IT managers realize the challenges ahead, is likely coming soon. But regardless of hype or gloom, the technology will only keep progressing.

Overhyped, slow process, doom is coming… has Nick Carr switched sides?  No, he is just being realistic – and that’s what we need to do here  @CloudAve, too. We will talk about integration problems, security issues, privacy concerns, even legal ramifications – many of these I don’t claim to know much about, which is why it’s great to have a diverse team of authors with complementary areas of expertise. And our door is never closed: we welcome guest posts, and who knows, you may feel inclined to join us as as a regular writer…

Finally, we could not afford to bring you CloudAve without sponsorship.  My regular readers know I’ve been an advisor to Zoho for years now – I’ve found them to be a showcase for a lot of my ideals.  Zoho stepped up as exclusive sponsor of CloudAve.  This does not make us a Zoho PR outlet, in fact they can expect less coverage here than they got on my personal blog.  We enjoy complete editorial independence.

What we do not have, and will not have is any form of advertising.  None of those flashy banners, boxes, making the site close to unreadable. Just pure content.  And since we are not dependent on page views, we can afford to offer our content under a Creative Commons licence.  Yes, it’s all yours, take it – just don’t forget attribution.

So here we are – welcome to CloudAve. We hope you will follow us.   And once again, thank you, Harry, for all the attention to Cloud Computing.smile_wink

P.S.  The CloudAve platform  is not exactly in nice order yet. It’s work-in-progress.

So for now, all I can do is apologize for the shabby appearance, like I did at a previous move – that one turned out quite well, didn’t it?

And talk about move – I am not abandoning this blog either, so I hope you continue to follow me both here and on CloudAve.

post

Let’s Meet on CloudAve, the New Cloud Computing / Business Blog

My regular readers no doubt noticed that I’ve been blogging less recently. I’m not about to give up ( although that’s a fashionable trend nowadays), in fact I’ve increasingly felt dissatisfied not being able to talk about everything I wanted here… be it industry trends, opinion pieces or product reviews.

I enjoy writing longer, thoughtful pieces, but often don’t have the time, and the quickie “fillers” I do in the meantime tend to become more popular then the deep, analytical ones.  Fellow blogger Louis Gray contemplates the same this morning. I’ve especially hit the wall with reviews: after a few popular ones I got inundated with requests to review this and that…but I don’t reprint vendor PR, and simply don’t have the bandwidth to do them justice, spending days on research before writing them up.  (Need to focus on activities that… well, pay the bills).

Oh, no, he’s gone crazy… starting another pro Blog network, when pageviews and ad revenues are drying up for all but the few best…”

Don’t worry, I am not about to launch another TechCrunch- ReadWriteWeb- Mashable- wannabe blog.  But I am launching a new blog, Cloud Avenue where, working with a few like-minded bloggers we’ll focus on the intersection of Cloud Computing, especially SaaS and Business, ranging from small business to enterprise.

Our blogging team is as diverse as it gets: fellow Editor Ben Kepes is from New Zealand, Krish is in the Seattle area, other contributors are from the US, Europe, Australia and India. (Long nights and extensive use of Web collaboration tools are in store for us – eating our own dog food.)  Our writing styles are equally diverse, so we’ll have a mix of “quickies” and longer analysis, and as for reviews, we’ll have our own CloudLab that will from time to time venture into a series of comparative reviews.

Now, what about that craziness factor?  Well, we have a No Ads sign at CloudAve, and we mean it: none of those flashy boxes, banners that make content hard to find…   but how do we survive?  An old friend comes to help.  I’ve been a long-time Advisor to Zoho, and increasingly a fan – not simply for the services they offer, but the longer term impact and their business philosophy.  I better let The Economist explain.

Zoho stepped up as exclusive Sponsor of CloudAve, allowing us to focus on content, without Creative Commons Licenseworrying about revenue generation.  In fact since we’re not dependent on page-views, we can afford to give our content away: everything on CloudAve will be available under a Creative Commons licence.

The sponsorship does not turn CloudAve into a Zoho PR outlet – we retain full editorial independence.  Then what’s in it for Zoho?  In CEO Sridhar Vembu’s words:

First, CloudAve’s mission jives with our own, which is to advance cloud applications. Second, the community tools we provide are the same ones that Zoho customers need for their own businesses. So we get to sharpen our own applications by providing them to CloudAve.

Of course the the proof of the pudding is in the eating, so I’m offering you the first bite: sign up for our feed here, and you’ll catch that first bite before we launch next Monday.smile_wink

See you in the Clouds!

Update (9/15). CloudAve launched.

post

What Are a Million Users Worth? Zoho Thinks a Lot.

The first time I wrote about Zoho – the “Safer Office” they had less than 50 thousand users – not a lot for a web service. Today they announced having a million users – and that’s just direct Zoho users, not including those served by Baihui in China, or any other white label providers.  Back then they had 3 products: Writer, Sheet and CRM – today the list includes 17 Applications, 5 Add-ons and 4 Utilities.

The chart below shows steady growth in monthly new registrations – the sudden spike in May is the effect of opening Zoho Apps to users with Google and Yahoo accounts.

Now, you may ask, what are a million users worth in the world of freebies?   Web startups do go out of business not being able to monetize their popularity.  Zoho’s story has been that Adventnet, the parent company with “boring” but reliable, cash-cow network management products is financing the “Zoho experience”.  Well, here’s an update to that story: the Zoho brand itself has been self-sustaining for a while now.

While Zoho does not disclose numbers – it’s their prerogative, being a closely held private company – they apparently have paying users.  The number one revenue generator is Zoho CRM, that they were asked to abandon in order to be allowed to join Salesforce.com’s  Appexchange.  Apparently they made the right decision, and instead of being relegated to providing an Office Suite only, they keep on adding business applications like Projects, Invoice, People, Meeting..etc.  Incidentally, these apps are where Zoho makes their money.

The free Office and other apps with the million-or-so users are Zoho’s main marketing vehicle.  As we often discussed here, they don’t have a Sales force, in fact they don’t “sell” as such: the products sell themselves.  This trend will likely increase as Zoho now increasingly focuses on integrating existing services rather then just pumping out new ones.

That is not to say that the Office Suite can’t became a source of significant revenue, but perhaps from a less expected source: while Zoho strives to become the outsourced IT department for small businesses (SMB) they have seen a flurry of large enterprise inquiries recently.  I am aware of ongoing projects with customers that even enterprise software giants SAP or Oracle would consider strategic, key accounts – let alone Microsoft. smile_wink

As for the one millionth user: Zoho CRM user Dean Detton of Prestige Automation Inc has been invited to celebrate at the Zoho Party during the Office 2.0 Conference on September 4th.

The address for the party is: 1 Cloud Avenue.  See you there! martini

(Disclaimer: I am an Advisor to Zoho)