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Video Interview with SAP’s John Schwartz

NBClogo NBC’s Press: Here host Scott McGrew, TechCrunch’s Sarah Lacy and Fortune’s Jon Fortt interview SAP Executive Board Member John Schwartz in this two-part video. 

Schwartz came to SAP through their acquisition of Business Objects, and unlike many acquisitions where the “assimilated” CEO gets slowly marginalized, this one seems to have worked well. In fact John Schwartz is becoming somewhat of a front man, especially as his analytics become the growth engine SAP badly needed, with their traditional transactional system being somewhat stale.

Another interesting aspect is that while SAP now has a an On-Demand Tzar in ex-Oracle John Wookey, his team is still largely strategizing – while Schwartz’s  Business Objects is a showcase of a formerly traditional software company turning to SaaS aggressively.

Btw, this is not the first time an “acquired” exec catapults fast in SAP: the previous guy arguably started lower and raised to stardom fast… but he is now at a Better Place (pun intended).

Anyway, enjoy the discussion.

Part 1:

 

Part 2:

 

Btw, these videos have been online for a week now, but on the first day the were practically unviewable: watch for 3-4 seconds, then wait for long buffering… again… again. 

One Customer at a Time is a great principle – in Customer Care, not on-demand video. :-(

 

Related posts:

 

(Cross-posted @ CloudAve)

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Microsoft Vissa and Other Customer Service Gems

I don’t normally quote such a huge chunk of a post, but this is a gem:

A couple years ago, after trying nearly everything to get my new Dell to work, I did the unthinkable. I called Dell’s tech support. After giving the service tag and all that other jazz, I explained the problem to the technician.

"According to the BIOS," I said, "my computer has 4GB of RAM installed. But Vista Ultimate only shows 2GB."

"Hmm," the tech responded, "what is this Vissa software you are using?"

"Microsoft Vista Ultimate," I explained, "you know, the new Microsoft OS?"

The rep paused. "I’m sorry, we don’t support third party software. But if you would like, I can help you restore your computer to its original state. Do you have your Dell Resource CD?"

"No, no," I countered, "this isn’t third party software. It is the operating system that came with the computer when I purchased it from you."

"What is the software called again?"

"Microsoft Vista," I said slowly, "Ultimate Edition."

The rep put me on hold for a few minutes and returned several minutes later. "Where did you get this Vissa program? I will see if anyone here has heard of it."

"Well," I wasn’t sure how to respond, "it’s Microsoft’s newest Operating System, and it is called Vista."

"Ooooh," the rep responded, "Vissa! Yes, I understand now."

I just waited for a moment.

"Well Mr. Mike," he said, "this is a problem with the Vissa software. We have notified Microsoft and they have informed us that you can not use more than 3GB of memory with this software. I suggest you uninstall it and install the XP Pro that came with your computer."

"But, my computer came with Vista Ultimate installed on it. It is less than two weeks old."

The technician seemed a little confused, "okay, but I can send you a copy of XP Pro?"

"No thank you," I said, "my friend bought the exact same PC, and his shows the 4GB in Vista, so I don’t think it is a bug."

"I see. So is there anything else I can help you with, Mr. Mike?"

"I would really like to find out how to resolve this," I pleaded, "I read up a little on it on a website, but I cannot make changes to the BIOS with everything grayed out. I was hoping you could help me?"

"Unfortunately we don’t offer support for other software like Bios and Vissa, but we can help you restore your system back to its original configuration if you would like?"

"No," I was started to get agitated, "I really would like see the 4GB in Vista."

Without even acknowledging my request, the rep said "so is there anything else I can help you with Mr. Mike?"

"But can’t you tell me who else I could check with to try and find answer to this problem?"

In the same exact tone, the rep repeated "so is there anything else I can help you with Mr. Mike?"

I said no, and disconnected the call shortly thereafter.

Hilarious.  And yes, I’m pretty sure the story is somewhat exaggerated, perhaps entirely fictional, yet something in the dialogue will no doubt sound familiar to all of us.  The Brainless Stonewalling Machine runs Customer Service in far too many places.

Btw, you should bookmark / subscribe to The Daily WTF.

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Simplifying the Gartner Hype Cycle – 2.0 Style

Fellow Enterprise Irregular Vinnie Mirchandani did a good job of un-hyping the Gartner Hype Cycle for emerging technologies.

gartnerhype

He points out some inconsistencies comparing this year’s chart to the 2007 version. He should know, he is a Gartner Alumnus himself.  But I’ve been wondering if there was a way to further simplify it, i.e. make it digestible to average folks like yours truly .. and I’ve just found it.

Ladies and Gentlemen, here’s the simplified,  scobleized, oprahized, too-oh-ized version of the Gartner Hype Cycle:

gartner hype fun

Courtesy of Geek & Poke.

(Cross-posted @ CloudAve)

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And Now, Here They Are: The Beatles

I grew up with them. Well, sort of.  They were already considered “Oldies” by the time I was an early teenager. But I guess I always liked oldies.  Just like so many others.. so The Beatles remained classics, for half a century.

And now, here they are again – at least in the form of an interactive game, due out next month.

 

The preview does not do justice to it, after all you can only passively watch it, while the real The Beatles: Rock Band will allow players to sing and play interactively with the Fab Four.  The game was developed by Apple Corp, which is not to be confused with that other entity in the business of making of iPods and iPhones and all sorts of Mac-things.

Read more @ Nick Carr’s  Rough Type, Crave and The New York Times.

And now, here’s your  Ticket To Ride.

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Livermore Fire Update: Now 15,000 Acres

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Livermore Fire Update: Now 10,000 Acres

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Livermore Fire

Pretty close to home…

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Now You Have a Choice: GoogleZon or the Opt-out Village

It’s really simple.   Here’s your default choice:

 

But now you can opt out of all google services. Welcome to the Village, courtesy of The Onion.

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That’s a Report I Like to See

Courtesy of site24x7 by Zoho.  Thanks to my host, PressHarbor.

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Web Site Story

Click here should the embedded video not work…