Two recent posts by Enterprise Social Software vendors Jive and Atlassian set up a huge debate amongst my fellow Enterprise Irregulars. Hereās the money-quote from Jive:
Itās not so long ago that it felt embarrassing to say the words "SaaS" and " single-tenant" in the same sentence. For years, it’s been an industry mantra that it’s simply impossible to have a scalable SaaS business without multi-tenancy.
Both Jive and Atlassian went single-tenant. Thatās a red flag with many SaaS purists. But thereās more then just tenancy. What if customer data stays behind the firewall, while the application is still provided over the web? Is that still considered SaaS? Do customers really care about such issues, or do they look for innovation in features and services?
And a bonus: the #1 SaaS icon supposedly delivers on-premise, if the deal is big enoughā¦
Tags: atlassian, cloud computing, data security, Enterprise Software, infrastructure, jive, multi-tenant, On-Demand, on-premise, private cloud, readwriteweb, SaaS, salesforce.com, sharepoint, single-tenant, software architecture, software as a service, tenancy, xref, zoho
Promoting SaaS on eBay?
Humor, Personal Productivity, SaaS June 23rd, 2009
This listing on eBay is hilarious, almost makes me wonder if itās a true listing or carefully planted advertising for Google Apps (and SaaS in general). But the seller appears to be real, has been on eBay for ten years⦠Here we go, get Microsoft Office w. Outlook for $75, because:
It’s brand new and never been opened. My boss bought it right before I moved the whole company over to Google Apps.
We never looked back, but here’s your opportunity to live it up, 90’s style, with this great, retro piece of Microsoft 2007 software.
Read moreā¦
Tags: auction, eBay, google apps, marketing, microsoft, ms office, Outlook, SaaS, xref
Zoho Office for Sharepoint: Use SaaS, Keep Data Behind the Firewall
Collaboration, Enterprise Software, SaaS June 23rd, 2009
One of the major roadblocks to SaaS providersā entry to the enterprise is IT and Business concerns about corporate security, thinking of the firewall as the last line of defense.
Microsoft SharePoint has a very strong position in the Enterprise as the incumbents behind-the-firewall collaboration server, and for years smart Collaboration and Social Software vendors with better functionality, like Atlassian, Socialtext, Jive Software, Newsgator have been "playing well", adopting their services to SharePoint.
Now Zoho joins, announcing Zoho Office for Microsoft SharePoint, which combines the benefits of a collaborative SaaS Suite with the (perceived or real?) security if keeping data behind the firewall.
Read moreā¦
Tags: Collaboration, Exchange, firewall, Google, microsoft, ms office, Outlook, SaaS, security, sharepoint, zoho, zoho suite
Netbooks Resurfaces from Hibernation as WorkingPoint: SaaS for SMB with Nicer UI but Much Less Functionality
SaaS, Software, Startups June 17th, 2009
Iāve previously covered Netbooks, provider of an Integrated SaaS Business Suite for Very Small Businesses.
The company had an affordable On-Demand integrated business management solution for theĀ Ā VSB ā very small businesses, the āSā in SMB / SME: typically companies with less then 25 employees, sometimes only 3-5, and, most importantly, without professional IT support, in which case Software as a Service is a life-saver.
NetBooks tried to cover a complete business cycle, from opportunity through sales, manufacturing, inventory / warehouse management, shipping, billing, accounting ā some with more success then others.Ā Ā The process logic, the flow between various functional areas was excellent, but it was rendered almost unusable by a horrible UI. And it didnāt scale⦠so the company disappeared for a long year, completely re-building their code base.
Read on ā¦
Tags: accounting, Accounting Software, bearingpoint, branding, business bydesign, business names, crm, Enterprise Software, erp, inventory management, manufacturing software, netbooks, netsuite, On-Demand, order fulfillment, procurement, quickbooks, SaaS, salesforce.com, small business software, smb, sme, vsb, workingpoint, xref
SAP Discusses SaaS Strategy
Enterprise Software, SaaS June 11th, 2009
John Wookey has a tough job. The former Oracle Exec, currently EVP @ SAP, the Enterprise Software leader is supposed to charter SAPās foray into On-Demand ā in a company whose bread-and-butter is clearly in installed applications and which still largely considers a threat to its traditional lucrative business.
He spent the first 6 months crafting the new strategy, which he first announced at the SIIA OnDemand Europe conference in Amsterdam.
Tags: business bydesign, byd, Enterprise Software, On-Demand, SaaS, sap, siemens, smb, software as a service, succesfactors, talent management, xref
The Cat is Out of the Bag (Again): The Not-So-Hidden Business Model in SaaS
Business, SaaS June 1st, 2009
Forget software: itās all about (your) data.
Hyper-growing Financial Management system provider and Quicken / MS Money challenger Mint recently raised eyebrows announcing their plan to sell anonymized aggregate customer data. Some reviewers were screaming, we saw bombastic titles like Personal Finance Startup Mint Wants To Sell Your Money Trail ā but in reality the news wasnāt earth shattering. You donāt really believe your spending patterns are not dissected ā aggregated ā analyzed in every possible way and sold by your bank and credit card company, do you?
So nothing new ā but a good opportunity to discuss the role of user data in SaaS business models ā and there is more than outright sale of data.
Read more ā¦
Tags: aggregate data, benchmarking, business model, data ownership, data privacy, freshbooks, mint, saan, SaaS, xref
Gmail’s Undo Send Isn’t Really Undo, Just Like Multiple Inboxes Were Not Really Multiple Inboxes
Personal Productivity, SaaS March 19th, 2009
First of all, I love Gmail, itās my one-and-only email system. And Iām certainly glad to see the ever accelerating rate of enhancements, whether āofficialā or just the Labs variety. But oh, please, can we have some control here and call features what they really are?
First there was the multiple inboxes announcement. Nice. Except that it wasnāt. Multiple inboxes, that is. Think about it: that would defy logic ā unless weāre talking about handling multiple email accounts, which is clearly not the case with Gmail. This feature is multi-pane viewing ā no more, no less.
Today weāre getting another new feature: Undo Send. Except that it really isnāt. Undo Send, that is.
Undo Send is what Outlook has offered for ages: you can actually recall a message that had already been sent, provided the recipient has not opened it yet, and youāre both on Exchange. What Gmail offers now is a momentary delay of 5 seconds, during which you may just realize youāre emailing the wrong Smith or Brown, and hit the panic Undo button. Itās not really undo, since the message was never sent in the first place ā Gmail was holding it for 5 seconds, if you had enabled this option.
Of course, as just about all TechCrunch commenters note, 5 seconds is not enough, the delay might as well be configurable. Something like this:

Oh, I forgot. Itās from that other Web-mail system (the one that actually has multiple inboxes, too).
Update: MG Siegler over @ VentureBeat agrees this is not real unsend, and he remembers AOL had a real unsend/recall feature, just like the Exchange theme I described above.
Update #2: Oh, please⦠per Wired, Google already plans configurability, but all you get to pick is 5 or 10 seconds.
Related posts:
- Take it back: Gmail gets ‘Undo Send’ Labs feature
- A button to avoid a Gmail embarrassment
- Immediately regret that decision? Unsend it in Gmail.
Tags: aol, email, Exchange, gmail, ms exchange, Outlook, productivity, zoho mail
Gmail Changes
Zoli Erdos