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ScanCafe: Great Service, Lousy Spam

That’s yours truly on the left in full glory, albeit a bit scared at a photographer’s studio.

Why black-and-white, you may ask?  Well, there was no color photography back in 19xx (date censured).

This formerly black-and-white photo has turned sepia, but that may just be acceptable over 4 decades (oops, I let it slip out), but I was shocked to see some of my student-back-packer-trip color prints turn in the same shade, even though they were some 20 years younger. (I must have picked a cheap lab back then…)

I’ve long been thinking of digitizing them, but every time I got the urge I quickly realized that scanning in thousands of photos – prints, negatives and slides – would take me forever, and even then the result would be of questionable quality.  So I was really happy to read raving reviews of ScanCafe, a service, that takes care of it all at reasonable prices.

Anyone can buy a bunch of scanners and start a digitizing business, but ScanCafe brought a twist to the process: they perform all processing in India, (their own employees and facility, not outsourced), which allows them to be the price-leader, yet add a level of human post-processing that ensures the best quality.

You initiate the ordering process online, where you get abundant information on the process, packaging requirements..etc, then, after paying half the estimated price you print a UPS label.

Your package first goes to ScanCafe HQ in California, where it’s examined, re-packaged and shipped off to India. You can track progress every step of the way.  A few weeks later you can review the low-res scans online.  Here comes the good part: you can discard up to 50% of what they already scanned in. This is a life – OK, just budget – saver, when you consider how difficult it is to pick good pictures especially from negatives. Chances are you – like me- didn’t bother, just threw the whole bundle in an envelope, and would waste a lot of money paying for all of them, without the “select the best 50%” option.

Next you wait a few weeks, until you receive a package with your hi-res pix on DVD and all your originals back.  You’ll be amazed at just how good image quality is – and now your photos are preserved in digital safety.  Well, relative safety, at least – I suggest you read my older post on decaying digital media.

If it’s such a good service, is there anything not to like about ScanCafe?  Yes, indeed.  Although more annoyance than real pain (thanks to junk filters), ScanCafe turns out to be a major spammer.  I’ve been receiving their email offers just about every second / third day ever since the first order.  They are persistent – but I’m not sure persistence in this case is a positive virtue.  If this was a proper marketing campaign, shouldn’t they have noticed that I am not responding ever?  But it’s just brute force email spam.

In fact the story gets worse…  Is it even possible that they are not aware of their own business model?  Let’s see.

  • How many photos did you shoot this holiday season?
  • Did you drop the films off to be developed?
  • Has the lab lost any rolls?
  • Are you happy with the prints?
  • Have you kept the negatives?

Yeah, I thought so. And now, I’m not crazy, I know those questions belong to the 90’s.   Which is exactly my point: film photography is almost dead. History.  Which means most of us won’t become repeat customers for ScanCafe, not because we’re unhappy with it, but because they are in the one-time (or a few times)  conversion business. Eventually there will be nothing left to digitize, since we’re not producing printed photos anymore.

That’s not to say ScanCafe is a doomed business.  There’s still enough to digitize to keep them running for years, but unlike say ShoeBox, which does the same for your paper receipts, there’s no endless re-supply of analog photos, so eventually ScanCafe will need a new business model.  And in the meantime they might as well stop spamming their (former) customers.

(Cross-posted @ CloudAve )

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Using Picasa on Multiple Computers – The Updated Definitive Guide

Picasa

My 4-year old how-to guide, Picasa Photo Sync on Multiple Computers has attracted tens of thousands of viewers, and is still quite popular.  In fact too popular, thanks to Google.  I can’t believe people actually read it today and try to follow the advice therein… it’s and OLD post with outdated information.  I’ve long struggled trying to find a better solution… and now that I have it … drumroll … but wait, first things first:

What’s the problem with Picasa?

Picasa is my favorite photo management program, and hey, it’s hard to beat free!  Yes, I believe SaaS is the future of computing, and I do keep many photos online (just canceled Flickr Pro in favor of PicasaWeb), but quick-and-dirty manipulation of large image files en masse is still easier, faster on a local PC.  Or one of the computers I use – if only I could.  It’s hard to believe that Google, an undeniably Web-centric company would create an application that’s designed to be used by one single user and one single computer – that’s stone-age vision, and again, is very antagonistic to being a visionary Web company. 

Picasa does not save your edits in the image file itself, rather it uses a set of system files: picasa.ini files in every photo folder and a bunch of proprietary databases in two hidden system directories.  This is actually a good concept, you can experiment and safely revert back to the original –  trouble starts when you want to move to a new computer, or God forbid access your photos from multiple computers – some of the associated changes will come through, others won’t.  You will soon have multiple versions of the databases and sometimes of the images themselves, and that leads to chaos. 

Early Solutions

The original concept in my previous guide was based on syncing the hidden Picasa databases between all computers involved. It worked for a while… then I started to see corrupted databases, so I abandoned synchronization.  In the meantime wireless home networks became more robust, so instead of redundant chaos, the next best option was maintaining once central Picasa home-base, and accessing it from other computers via the network.  This could quite easily be done by mapping the main computer’s drive as a network drive, say P: (for Photos or Picasa), setting Picasa on all the satellite computers to forget the local Pictures folders and only scan the new P: drive. 

In this setup Picasa still had to index all images it read from the network and recreate a local database on the individual computers, so the solution was quite redundant – but worked relatively well.  Through a succession of new releases Google moved more information on user edits into the per-folder Picasa.ini files, so the system was able to rebuild the database almost completely.  Cropping and some other information was still missing, so you could never be 100% certain you were looking at identical version of your images.  The safest way to avoid confusion and different views of the same photos was to make a policy of only editing images on the “main computer” where they were stored, thus rendering all other networked computers to passive viewers only. 

There has to be a better solution.. one that allows any member of the family (and any user account) using any computer on a network to share the one and only Picasa database – view and edit all the same, with any changes, tagging, editing immediately saved no matter which computer is being used.   Yes, there is one – keep on reading :-)  But first some disclaimers:

  • I’ve tested the solutions below in Windows 7
  • They should work on Vista, too, and I believe there is a logical equivalent under XP, but I’ve never checked it
  • These solutions work for me, but I can not guarantee they will work for you – experiment at your own risk
  • Before making any changes, do back up your Picasa database (both photos and the system data)
  • Even if everything works, there’s no way knowing if a future Picasa release will change it all…
  • I’m not a Windows Guru, and make no claims that this is the best or most elegant solution – just one that works for me
  • I cannot provide individual support – you are welcome to comment / contribute below, and may get a response from another reader, but I can not make promises.

Now, we’re ready to rock and roll …

Sharing Picasa Between Multiple User Accounts on the Same Computer

You may only be interested in the multi-computer setup, but please read this chapter anyway, as we will build on the logic outlined here when we expand to a network setup.

Move your photo library to a public location

By default most photos are stored at user account specific image libraries, with a default path similar to this in Windows 7 and Vista:

C:\Users\username\Pictures  

You could fiddle around with sharing / security properties to enable other user accounts access this image folder, but moving your photos to the public folder is a much cleaner solution.  The new destination is:

C:\Users\public\Pictures

Although the easiest way to move folders is from Windows, it’s always better to do it within Picasa, to allow it’s databases be updated properly.   If you use nested folders, you’re in luck, you can just right click on the top-level folder, select “Move Folder”, pick the new destination, and you’re done.  (If you have nested folders but don’t see them in Picasa, change from “Flat View” to “Tree View” in the main View menu.)  If you have a lot of flat folders, this may be a cumbersome process, but it’s one-time only.

This was easy … now close Picasa and let’s get really started :-)  Two reminders before we start:

  • you’ll need to do all this using an account with Admin privileges
  • backup, backup, backup (your photos and system folders / files)

Move Picasa’s internal databases to a public folder

The internal Picasa databases are originally in two system folders in Windows 7 / Vista:

C:\Users\username\AppData\Local\Google\Picasa2

C:\Users\username\AppData\Local\Google\Picasa2Albums

You’ll need to create a new home for these two folders, for example this:

C:\Users\Public\PicasaLib

Now move the Picasa2 and Picasa2Albums folders to the newly created PicasaLib folder, so their new locations are:

C:\Users\Public\PicasaLib\Picasa2

C:\Users\Public\PicasaLib\Picasa2Albums

Well done. Too bad Picasa is still looking for these databases in the old place…

Trick Picasa into finding the new database location

At this point you should no longer have a Picasa2 and Picasa2Albums folder in your C:\Users\username\AppData\Local\Google\ folder – if you do, you likely copied them to the new destination instead of moving.  If that’s the case, please delete them now – we can’t have real folders with those names here, since we are going to replace them with Symbolic Links that look just like the deleted folders but will actually redirect Picasa  to the new location.

For the next steps even though you’re logged into a user account with Admin rights,  you will need an elevated command prompt. If you’re like me and can’t remember hot-key combinations, here’s how to get it: Click the Start menu and type cmd in the run box, but do not hit enter. Instead, find cmd.exe at the top of the list, right-click on it, then left-click Run as Administrator.

Now you’re in a command box that reminds you of good old DOS.  Navigate to the original Appdata folder:

cd  \Users\username\AppData\Local\Google   

Now type these lines exactly as you see them:

mklink /d Picasa2  C:\Users\Public\PicasaLib\Picasa2

mklink /d Picasa2Albums C:\Users\Public\PicasaLib\Picasa2Albums

You have just created two entries that look like the Picasa2 and Picasa2Albums folders but actually point to their newly created location.

Update and verify Picasa for each user

Open Picasa, go to Tools > Folder Manager and make sure only the new public destination is selected, nothing else – certainly not user specific libraries.

Repeat the above relocation steps for all other users on the same computer, and check their Folder Manager setting in Picasa.

You’re all set!  All users now have shared access to all public photos, and edits, changes, thumbnails..etc are all maintained in a central database instantly available to all users.

Warning: I have not tested what happens if multiple users try to update the databases at the same time, but I assume it is not a very good idea.  Best practice is probably avoid using quick User switching all, rather log out of one user before logging into another one, but at a minimum, even if you do quick switch, don’t leave Picasa open in two user accounts at the same time.

Picasa on Multiple Computers

This is what you’ve been waiting for…  we’re actually very close, the logic is surprisingly simple: map the drive that has our Picasa library and databases as a network drive, say P, then apply the tricks we’ve just learned doing the multi-user setup on the same computer, but now the symbolic links will point to the public folders on the P: drive, and voila!

Well, almost…too bad there are a number of quirks that we have to deal with first.  Let’s take them up one by one.

Your network layout

If you have a NAS drive, which is for passive storage only, accessed by several computers on the network, than the above solution will work, since you can map the NAS drive to the same drive letter on all computers.  But if your network is like mine, i.e. there is no NAS,  Picasa resides on one of the actively used computers which all others access, then you run into all sorts of trouble.  Here’s why:  Picasa stores the result of your “watched folders” configuration in a plain text file named watchedfolders.txt in the Picasa2Albums folder.  But we’ve just moved that folder to our shiny new PicasaLib to be shared by all instances of Picasa – that means they can not have different “watched folders” set per instances.

The problem is, the “main” computer will consider Picasa storage as its C: drive, while all others have to refer to it by another drive letter, since C: is reserved for their own hard disk.  If you have both P: and C: drives as “watched folders”, all hell breaks loose: Picasa will start copying the folders to the local computers, in the wrong folders, wrong labels, resulting in total chaos (I’ve been there…).  So once again, we’ll cheat: find a way to refer to the central PicasaLib under the same drive letter from all computers.

Re-mapping the “server”

Not a true server, but playing that role in this case: this is the computer that has all the Picasa files and that we’ve just set up for multi-user access in the previous exercise.  We want to use the P: designation, but can’t simply rename our main hard disk, nor can we map it as a network drive, so we’ll apply the symbolic link trick again: set up a link from the root folder to the public folder.  Steps:

Get an elevated cmd prompt (see details above)

cd \   (back to root folder)

mklink /d P  C:\Users\Public\   (create the symbolic link)

You now have what the system thinks is a P folder, and can use it in the Picasa “watched folders” definition.  Which means you need to start Picasa, then navigate to Tools > Folder Manager, and select \P\Pictures as the folder to watch – unselect everything else.  For a few minutes you’ll see heavy activity, and for a while Picasa may show duplicate folders, double the number of pictures you really have, but will eventually sort it all out. 

Setting up the “clients” or “satellite” computers

These are the computers that have no local Picasa information, we just use them to access our main libraries from the “server”.  Ideally we would just map the public drive on the server as a network drive under P: but we’ll run into a syntax problem.  On the main computer Picasa will prefix our watched folder setting, changes \P\Pictures to C:\P\Pictures, which works just fine on the main computer but not on the satellite ones.   Picasa’s watchedfolders.txt does not accept a \\Computername\Foldername designation, it has to look all local.

So we go back to our friend… yes, you guessed it right, symbolic links. But now even this old friend lets us down: we cannot define a symbolic link to a network folder, only a local one. Oh, well, we’ll outsmart the system again, by combining network mapping with symbolic linking: we’ll map the network drive to an interim name first, then link to this interim drive-name.  Steps:

From windows, map the \\MainComputername\Users\Public\ folder as drive O:

Make sure there is no Picasa2 or PicasaLib folder in \Users\username\AppData\Local\Google

Get an elevated cmd prompt

cd \  

mklink /d P  O

cd  \Users\username\AppData\Local\Google

mklink /d Picasa2  O:\PicasaLib\Picasa2

mklink /d Picasa2Albums O:\PicasaLib\Picasa2Albums

Repeat the last three steps for all user accounts that should access Picasa from this computer.  Logically now you would have to open Picasa and changed the watched folders to P\Pictures, but there’s no need: it’s already set up on the server machine and you’ve just told Picasa to pick all parameters and data from there.

In other words, you’re all set.  Needless to say, this only works as long as your “server” is turned on:-) but then all computers on your network will see the very same photos, and all editing, manipulation, face or geo-tags, albums… are immediately updated in the central database and reflected on all computers, no matter where you originate them.

Warning:  as stated before, I have not tested what happens when multiple users access / attempt to update Picasa data at the same time, but I assume it’s not a very good idea.  We’re ‘cheating’ here, Picasa was not designed to work in a multi-user environment, so let’s plat safe: only one computer and one user should access it any one time.

Conclusion

We’ve just turned a hopelessly single-user, single-computer product into a networked one. Sort of. :-)  It’s obviously just a workaround, and…well, read my disclaimers again.

Now, let’s remember, Google isn’t really a PC or local network software company. They are The Web Pioneers. I think the long term solution will be much stronger integration with Picasa Web Albums.  Currently you can mark your folders / albums to synchronize with the Web version, but it’s one way, from PC to Web only.  That’s not what I call full synchronization.  If you change anything in Web Albums, it’s not reflected back to your local Picasa library.  I believe the future is full two-way – actually multi-directional – synchronization, where Web Albums become the conduit between any number of client computers that access Picasa.  It’s not impossible, services like Syncplicity do similar synchronization – Google Picasa has to embed it in their Web capabilities.  It’s time for Google to create the seamless online / offline photo management environment.

(This how-to guide was originally posted as Part 1: the Problem and Part 2: the Solution @ CloudAve)

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Best Intention Derailed: Using Photos Out of Context Amounts to Abuse

Ed Yourdon’s tweet drew my attention to a rather disturbing article: Children Are Sold for Sex in America’s Capitol:

Guest blogger Melissa Snow of Shared Hope International discusses their new public awareness campaign to address child trafficking in street prostitution in Washington, DC.  Child sex trafficking happens all over our nation’s capitol, sometimes only steps from the White House and blocks from a symbol of the end of slavery — the Lincoln Memorial

It is a shocking article, and if indeed is true, then raising awareness is the right thing to do.  But the author stepped over the line with the photo she is using for illustration:

Photo by Ed Yourdon via Flickr

There is nothing wrong in using Flickr images with a Creative Commons licence, and the owner of the photo, Ed Yourdon is properly accredited.

But this is not just an image.  It’s a real girl, a living person with a face and name, who is quite recognizable by her family, friends, adversaries.  Using her in this article places her in the wrong context, implying that she is an (unwilling) child prostitute.   The author has no information about her, and Ed, who took the picture makes it clear he thinks it is the wrong context in a comment to the article.

The sad irony of the matter is that the author is clearly passionate about fighting childrens’ abuse – yet using this image in this context is a case of abuse in itself.

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Shocking Photography.

I found this rather shocking presentation by Stefano Marzorati on Zoho Show. It worth flipping through. Better yet, switch to full screen mode.

 

Update:  For a lil’ contrast, here’s another one from the same author:

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ScanCafe Can Save Your Old Photos Before It’s Too Late

If you’re a younger member of Generation Y,  chances are the first camera you held in your hand was digital… but everybody else, please stop and think for a minute: when was the last time you checked your old photos printed on Kodak, Fuji, Agfa,  you-name-it paper a long time ago?   It’s nice to have them in an album, collecting dust.  Well, they do something else: they fade.

This formerly black-and-white photo of yours truly turned brownish, but that may just be acceptable over 4 decades… but I was shocked to see some of my student-back-packer-trip color prints turn in the same shade, even though they were only 20 or so years old. (Must have picked a cheap lab back then).

I’ve long been thinking of digitizing them, but all my flare-ups ended with the quick realization that scanning in thousands of photos – prints, negatives and slides – would take me years, and even then the result would be of questionable quality.  So I was really happy to read raving reviews of ScanCafe, a two-year old service, that takes care of it all at reasonable prices.

Anyone can buy a bunch of scanners and start a digitizing business, but ScanCafe brought a twist to the process: they perform all processing in India, (their own employees and facility, not outsourced), which allows them to be the price-leader, yet add a level of human post-processing that ensures the best quality.

You initiate the ordering process online, where you get abundant information on the process, packaging requirements..etc, then, after paying half the estimated price you print a UPS label.

Your package first goes to ScanCafe HQ in California, where it’s examined, re-packaged and shipped off to India. You can track progress every step of the way.  A few weeks later you can review the low-res scans online.  Here comes the good part: you can discard up to 50% of what they already scanned in. This is a life – OK, just budget – saver, when you consider how difficult it is to pick good pictures especially from negatives. Chances are you – like me- won’t bother, just throw the whole bundle in an envelope, and would waste a lot of money paying for all of them.

Next you wait… and wait.   Another few weeks later you receive a package with your hi-res pix on DVD and all your originals back.  This was when I got the real surprise: I was hoping for good quality, but was amazed at just how good it really is.  Prints are scanned at 3000 dpi,  negatives at 600 dpi, unless you pay for pro level,  Kodak Digital ICE™  is used for scratch removal, color correction is applied ..etc…etc,  but I suspect what really makes the difference is the 2-3 minutes of pro-level touch-up processing they perform on every image.  The results: great looking photos, I’d even risk saying several images they scanned from negative beat the quality of the average photo I take with my digital camera nowadays.

So, as far as quality is concerned, I am extremely happy – happy, despite the fact that there was a glitch with my first order.  One of two DVD’s had a read problem, they had to send me a replacement.  That was a bummer, but they were courteous, and at least I got to know Customer Service.

After my first 1,400 pix, another 2000 or so are now on their way to ScanCafe.  About the only reason to complain may be the slowness of the process: when the service started, they claimed 4-5 weeks, then 8, and in reality turnaround is 8-10 weeks.  Very, very slow, but does it really matter?  We’re talking about salvaging photos that have been sitting on some shelf for decades, what difference do 2-3 months make?

In return for your patience you get the lowest prices on the market, in fact less than half the industry average – see this Money Magazine article for comparison.

Color negatives 19c
Slides 24c
Prints 27c

That’s just the basics, of course there are a number of add-on scanning and restoration services.

If pricing was the good news, it’s now becoming somewhat of a bad news, too: having been successful for almost two years ScanCafe is about to increase prices. Starting July 14th negatives will go from 19c to 24c, slides from 24c to 29c – still a bargain, but for someone like me with thousands of scans it makes a difference.   Oh, and they pull a somewhat questionable marketing trick: what used to be standard pricing is now re-dressed as Spring Promotion, and the price-hike disguised as the end of the promotion.  No need to have done it guys, you’re still the price leader, why not be straight about the hike?

That said, I found ScanCafe a great deal, and I’m glad my old photos no longer just collect dust.

Remember, you have a week left before the price increase.   But wait, here’s a price-saving tip (Gee, I feel like a Sunday morning TV infomercialsmile_wink).   There are two discount codes floating around the Web:  SMUG20 and SMUG15.  When I tried them, SMUG20 no longer worked, but SMUG15 was still valid, giving you 15% off at the time of checkout.

Update: With perfect timing, by Larry Dignan @ ZDNet: Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok.

ScanCafe’s competitors were labeling their India-based processing risky.   First of all, what ScanCafe does is not outsourcing, they are operating their own Imaging Center in Bangalore, right next to GE and SAP, amongst others.

Second, what they perform there is classic “back office”, non-customer-facing operations.  When I needed Customer Service (see above), all my interactions were with the Burlingame, CA based stuff.   Just like the Study says.

Update (7/23):  Pixily does the same for your paper documents.

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Are Your Holiday Photos Safe?

The Holidays are typically the time for taking lots of family photos, so let me take this chance and remind you to keep your photos safe. For many of my readers safe increasingly means online, using photo storage/sharing services like Flickr, Zooomr, Smugmug, Picasa, and a zillion others.

Despite being a recognized cloud-computing fan, I am still keeping my photos locally though – and that requires a good back-up plan. ProtectMyPhotos has probably been the best photo backup & sync service – until now. Too bad it did not make it as a business: its closing doors on December 31st. That means you have 2 days to save your data locally and find an alternative.

My choice: simplification. I’ve already been using Mozy, a powerful yet non-intrusive online backup service for all non-photo data, so instead of looking for a photo-specific replacement, I’ve just reconfigured Mozy to include my photo directories in it’s backup routine. I lose some of the extra goodies ProtectMyPhotos offered, but at least got rid of some redundancy on my PC. Mozy has been reliably backing up my files for over a year now. The best part of it is that I don’t even notice it’s running. And now the shameless plug: if you’d like to give Mozy a try, use this registration link, we’ll both get an extra 250MB space. smile_wink