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The Skype Downgrade Experience

First, kudos to Skype for listening to customers, many of whom considered the first Skype 4.0 beta’s full-screen a deal-breaker.  Yes, they listened and gave us a compact view, somewhat similar to good old 3.x, which is why I installed it in the first place, but after an hour or so I am ready to uninstall.

In a nutshell: the new Skype is great for single-channel communication, long video calls with one person, but if you’re a multi-tasker (aren’t we all?) who usually has several chat windows open at a time, you’ll be disappointed.

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SocialText Becomes Really Social

Socialtext, the enterprise wiki company is no more… a wiki company, that is.  Not since Socialtext 3.0, the new release announced today.   Founder and Chairman Ross Mayfield calls his new baby a Connected Collaboration Platform, that’s modular, built on a widget framework, and consists of:

A fourth piece, Socialtext Signals is in the works, in private beta testing – I guess we could call it Twitter (Yammer?  ESME?) for the Enterprise.  Actually more, since it involves active microblogging – quick messages – as well as pulling in what users do elsewhere (FriendFeed?)

The platform is flexible, easy to customize via widgets, clearly the vision is that in an enterprise environment actionable information is pulled in from the transactional systems, too – i.e. ERP, CRM.

Knowing Ross as the uber-social guy something tells me this is what he always wanted to to: create Social Software.  But I tend to agree with Jevon MacDonald, who differentiates social software from the wiki, which is primarily a collaboration tool.  So Ross was really in the collaboration business and given his name became synonymous with wiki evangelism, he will no doubt have a hard time changing that image. smile_wink

This is not to say the wiki part, should be neglected… It is the primary collaboration facility for anything not well handled by process-driven, transactional systems, and all this social layer is just the glue that holds it all together.  (Hint: you will hear a lot more about Glue soon).

I had in the past been quite critical of Socialtext’s wiki component, and am looking forward to revisit it, as part of our wiki-series in the coming weeks @ CloudAve.  In the meantime, enjoy this video:

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Zoho Launches Application Marketplace

Having seen the power of Zoho Creator & DB I predicted Zoho would create a Marketplace eventually. Ten days ago Information week leaked the news, we wouldn’t have to wait long – and now it’s here: the Zoho Application Marketplace.

Ever since the famous Google Chrome Comic book, the gold standard for product announcement is just that: comics. Ladies and Gentlemen, enjoy the following comic video announcement:

There’s a catalogue of business applications, but if you don’t find an app you need, spec it out, and receive offers from developers. Either way the apps are owned by the developers who set their own pricing and keep 100% of the revenue.

If they don’t take a commission, then what’s in it for Zoho? Clearly, having more situated software apps will drive up subscription demand. Zoho Creator (the platform Marketplace is built on) is free up to 10 applications, and there are several price levels above that.

On day one the ‘shelves’ no doubt will not be fully stocked but Zoho hopes developers will quickly jump on the opportunity. After all there are over 100K apps used by the Creator community. Clearly not all marketable, but even less than 1% can create a lively market.

Marketplace comes on the heels of a new release, Zoho Creator 3 (see video)

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Cloud Computing and Open Source are Not Enemies

Richard Stallman at DTU in Denmark 2007/03/31

Image via Wikipedia

Are Open Source and Cloud Computing anachronistic enemies? You’d think so, if you read GNU creator Richard Stallman’s interview in The Guardian:

Cloud computing was simply a trap aimed at forcing more people to buy into locked, proprietary systems that would cost them more and more over time.

"It’s stupidity. It’s worse than stupidity: it’s a marketing hype campaign," 

Sure, there’s a lot of marketing hype as it is typical with any major technological advancement, especially as it reaches the peak of its hype cycle.    But I think Stallman loses sight of who the “enemy” is.

Read more here

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Cloudy Fusion

El número 14

Image by wicho via Flickr

The Enterprise Irregulars took over CloudAve… well, sort of, forcing us to release an article early.  Eran Kampf had a post lined up for Monday morning about Larry Ellison’s Cloud Envy, when all of a sudden fellow Irregular  Anshu Sharma had a humor attack and came out with a hilarious post. All he did was replace Cloud Computing with Fusion in Larry’s famous rant, and voila!:

"The interesting thing about Fusion is that we’ve redefined Fusion to include everything that we already do. I can’t think of anything that isn’t Fusion with all of these announcements. The computer industry is the only industry that is more fashion-driven than women’s fashion. Maybe I’m an idiot, but I have no idea what anyone is talking about. What is it? It’s complete gibberish. It’s insane. When is this idiocy going to stop?"

"We’ll make Fusion announcements. I’m not going to fight this thing. But I don’t understand what we would do differently in the light of Fusion other than change the wording of some of our ads. That’s my view."

Wow.  This variant of Ellison’s speech makes a lot of sense, referring to his own elusive Fusion applications.   Even Vinnie Agrees. smile_wink

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“SaaS as Recession-proofing Software” Theme Picking Up

It looks like I may have started ( actually, just re-started) a trend discussing How Software Can Be Resilient to Recession.

Sramana Mitra @ Forbes talks about ‘SaaS-ing’ Back At The Economy:

Some of the robustness of SaaS companies comes from the fact that the sector caters heavily to small businesses….

Fellow Enterprise Irregular Ismael Ghalimi makes the case that:

Some will gain, but most will lose, and some to be really affected by the downturn are enterprise software vendors selling expensive perpetual licenses for their products…

He than takes the oppurtunity to turn the analysis into a cocky offer to his competitors.smile_wink

Read more here

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How Software Can Be Resilient to Recession

Are we heading into Recession?  The “Big R” talk of early this year quickly subsided, economic growth returned, the markets appeared to vindicate the optimists.  US Presidential Candidate John McCain repeatedly said the economy was fundamentally strong… until just days ago, when he quickly switched to declaring a crisis.  The Wall Street Journal says we’re in the Worst Crisis Since ’30s, With No End Yet in Sight.

I don’t claim to be an expert economist, so whether the Big R is looming is not my call – but if you believe we’re in a strong economy, I have a bridge to sell you.  Let’s just focus this discussion on how Software businesses can survive in a financial crisis, which is undeniably here.

Not all will survive, and it’s probably healthy they won’t.  Tim O’Reilly, Father-of-all-things-Web-2.0, asked the question at the Web 2.0 Expo last week:

Global warming. The U.S. losing its edge in science and technology. A growing income gap. “And what are the best and the brightest working on?” O’Reilly asked, displaying a slide of the popular Facebook application SuperPoke, which invites you to, among other things, “throw sheep” at your friends.

“Do you see a problem here?” he posed, showing another slide of the popular iPhone app “iBeer,” which simulates chugging a pint. “You have to ask yourself, are we working on the right things?”

The poster-child of the Web 2.0 boom may very well become the symbol of what went wrong:

  • useless
  • consumer-only
  • ad-driven

Actually, the problem is not what they do, but how seriously they were taken.  Will Price, a very smart VC said long ago:

It may well be that Slide raising $55m from mutual fund companies at $500m+ pre-money will be the “what were we thinking” moment of the current cycle.

I’m glad they did not go public, at least not a lot of people will get hurt holding the bag.   But enough of what’s wrong, here’s what works:

  • go where the money is, and that’s businesses (“Enterprise” vs. consumer, even if it means small business)
  • deliver value – useful functionality that improves business
  • charge for it – companies actually prefer to pay for reliable, good service.

The last point brings up the price issue.  Credit will dry up. Whether we’ll officially declare Recession or not, the fear of the Big R is enough for corporate budget cuts, the disappearance of any CAPEX spending. Even worse, an entire sector almost disappeared as IT buyers.  Did you know that Lehman Brothers spent over $300M on IT in just the last quarter, right before declaring bankruptcy?   How do you sell in this environment?

The after-bubble nuclear period of “no IT spending at all” found me at a startup in 2001-2003. We did not exactly hit it big, but did not go under, either, and that’s because our model allowed us to get in the door way below the threshold that would have required higher authorization. Not classic SaaS, rather SES (Software Enabled Service), we were essentially data providers and often got into an “enterprise” account at $3k for the first month … eventually ramping up to annual $60-$100K.   Anyone familiar with Enterprise Sales knows the term Economic Buyer:  typically getting involved later at the sales cycle, approving or nuking the deal.  Well, we saw no Economic Buyer: being under the threshold, we sold to the User directly.

Of course my little business is not the only proof: Salesforce.com & WebEx thrived during the last recession. The secret is the business model: pay-as-you-go.  SaaS offers lower risk to enter, no initial cash layout, the subscription fees come out of OPEX vs. CAPEX, and is often approved by the User, not the mysterious Economic Buyer.  The barrier of entry is much lower: once you’re in, it’s up to you to grow.

In fact I suspect the looming downturn will accelerate the structural changes in the software industry: SaaS players will thrive,  traditional on-premise vendors will shrink, many will disappear.

That leaves a final point to discuss: financial solvency.  For startups, it will be increasingly hard to find investors.  For larger businesses the lack of late-stage investment, the credit crunch may be a serious impediment to expansion.   Discover the beauty of bootstrapping – you actually get to do what you believe is right for your business, not what your Board tells you.  Do less, take small steps.  Frugality is key to survival.  Small is beautiful will get a new meaning.

In summary, Software businesses that combine good old business sense: frugality, spending wisely, delivering value to businesses and getting paid for it, with a new business model, SaaS are likely winners in the downturn.  The rest are playing musical chairs. (Oh, and the bridge is still available)

(This post originally appeared on CloudAve.  Keep informed by grabbing our feed here.)

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CloudAve: the First Week

Ah, the end of the fist week!  The new baby, CloudAve is 7 days old!  (..and I’m alive…smile_wink)

We launched with a discussion on Harry Debes’s famous prediction, i.e. the imminent collapse of the SaaS market in two years.  I doubt he realized just how much he re-energized the entire SaaS business, analyst obeservers – he certainly sparked a healthy discussion, even including Software Icon Dave Duffield, who refuted Debes’s argument.  He should know, having been on both sides of the fence. (The podcast is available on CloudAve).

On my personal blog I don’t have to be as politically correct as on CloudAve, so here’s my summary: they tried SaaS, could not crack it, so concluded the market as a whole did not matter – a strategic mistake.. or… well, as they say, a picture says a thousand words.  Ironically, the collapse of the US financial markets may just put things in a new prospective … more on this soon.

Ben compares the advent of Cloud Computing to corporate cars being replaced with allowances, while I present frustrating personal experience that could have gone smoothly using On-Demand tools.

We often talk about Cloud Computing and Software as a Service interchangeably, but are they really the same?  Krish answers in a mini-series discussing the differences, i.e. segmenting out Infrastructure/Hardware as a Service (HaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).   In the second part of his mini-series Krish goes on a myth-busting mission, clearing up several common misunderstandings.  His piece on Governor Palin’s email hijack episode could very well be considered myth-busting, too.

Dan Morrill addresses why Anti-Virus in the Cloud can offer more efficient protection and is also major relief to owners of slower computers, whose resources can be completely bogged down by the frequent Av updates and scans.

Ben, so far the most prolific author reviews Oprius, an online productivity tool for sales professionals, then proves that the second “S” in SaaS is the most important, presenting two service / help desk oriented services: Zendesk and HelpStream.  He discusses NetSuite’s launch in Australia, then starts a discussion on Channels, largely triggered by another NetSuite related move – this may very well become an ongoing thread.

Talk about threads, next week we are launching a new daily feature, CloudNews – the title says it all.smile_wink

If you’ve been reading CloudAve, thank you, if not, why not head over and try … or perhaps just grab our feed.

See you on Cloud Avenue next week.

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Google Gears-powered Offline Mail, Application Marketplace by Zoho

Planned releaseLeak?  it doesn’t matter anymore, InformationWeek has just pre-announced two planned major Zoho upgrades:

Zoho Creator 3 will come with an apps marketplace, something I asked for a while ago. The App Store will allow developers set their own prices and keep 100% of the revenue.  It will also become a code-to-order marketplace: if you don’t find an app you need, spec it out, and receive offers from developers.

Now for the fun part: since the Chrome Comic Book, what better way to introduce a major new offering then by a comic video?

(Update:  Since the news was indeed unintentionally leaked, not released, I took off the embedded video.  The 356 of you who saw it: consider it a preview.  An updated version will be back @ Launch)

The other major announcement is making Zoho’s Web-based Mail service available off-line, based on Google Gears.  This will no doubt give Zoho Mail a competitive edge for a while.

It’s somewhat ironic that Zoho is always first to implement Google Gears (is Zoho doing Google’s testing?)  but if the past is any indication, Google’s own Gmail should follow suit soon.

Both upgrades are expected to go live in the coming weeks.

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Email is Still Not Dead, and Won’t Be For a While

I can’t believe the email is dead theme, popped up again, this time on SocialMediaToday, originally on OnlineMarketerBlog.   I responded in detail on CloudAve.

Image credit: CrunchGear.