post

You Think You Own Your Computer? Think Twice. Microsoft Shows Who’s Boss.

So you think just because you paid for your computer you own it? Microsoft apparently disagrees … just look at these events all within a week:

Desktop Search

The New Universal Windows Live Installer puts more than what you expect on pre-Vista systems: it installs Windows Desktop Search without prompting for user consent, or even just letting users know. The argument from several Microsofties is that Live Photo Gallery, part of the new live bundle needs Desktop Search to run. So what? Desktop Search is not some auxiliary DLL, it’ s a fundamental piece of your PC infrastructure, which should have been an organic part of the OS, but in lieu of working Windows-level search, several companies developed competing solutions, including Yahoo, Google and Copernic. Running two desktop searches in parallel brings about major performance degradation so the the choice as to which one to use is a major decision to be made by the user, not Microsoft. Incidentally, this is at the very core of the recent Google vs Microsoft kerfuffle, which forced Microsoft to make changes to Vista – announcing those changes the very same days it started leaving turd on non-Vista machines.

Black Screen of Death

Next came the Vista Black Screen of Death: according to e leaked email Microsoft activated a scheme in Vista, which essentially renders pirated copies useless:

  • A black screen after 1 hour of browsing
  • No start menu or task bar
  • No desktop

I can almost accept this. After all, piracy is illegal. There is only the small issue of WGA failing regularly, labeling 100% legal systems “pirated”. You can have your entire system knocked out, due to a WGA error. Fortunately this news turned out to be a hoax – or is it? Only to the extent that the “Reduced Functionality” function has not been activated – yet. It exists, and may come any day.

Stealth Updates

The Stealth Windows Update issue followed the typical pattern. Somebody discovers Windows is updating on files despite the auto-update feature being turned off. Microsoft comes back with a semi-technical explanation:

…why do we update the client code for Windows Update automatically if the customer did not opt into automatically installing updates without further notice? The answer is simple: any user who chooses to use Windows Update either expected updates to be installed or to at least be notified that updates were available. Had we failed to update the service automatically, users would not have been able to successfully check for updates and, in turn, users would not have had updates installed automatically or received expected notifications. That result would not only fail to meet customer expectations but even worse, that result would lead users to believe that they were secure even though there was no installation and/or notification of upgrades. To avoid creating such a false impression, the Windows Update client is configured to automatically check for updates anytime a system uses the WU service, independent of the selected settings for handling updates…

Let me get this straight:

  1. Customer selects no auto-update.
  2. Microsoft decides it is in customers best interest to update anyway.
  3. Not overwriting the customer’s decision would fail to meet expectations.

Makes sense? BS. Or, as ZDNet puts it more politely: Microsoft dodging the real stealth update issues. Update (9/27): Stealth Windows update prevents XP repair

Windows Messenger Forced Update

This is probably less sinister than the others… a Microsoft Product Manager post about upgrading to Messenger 8.1:

We will soon configure the service such that any user on Windows XP or later system has to use Windows Live Messenger 8.1. When a user using an older version of Messenger tries to login, the client will help the user with a mandatory upgrade to Messenger 8.1. Some of you might feel this inconvenient, but in order to protect you and protect the health of the network we have chosen to take this step.

I understand it is for security reasons, but again, it’s the old formula: User decides not to upgrade, Microsoft knows what’s better for the user, so enforces it’s will. No wonder it’s not a popular decision.

I can already hear the argument that these are all isolated events, have nothing to do with each other.. but frankly, from a consumer standpoint they all add up. As if someone in Redmond decided they are not getting customer-love anyway, with their reputation being so bad, they might as well go for the full Monty: show those whining customers who the Boss is around here. And they wonder why consumers are flocking to Apple.

Update: eWeek’s title says it all: What the Hell Is Microsoft Doing with My Computer?

Update (9/23): Robert Scoble asks: Why doesn’t Microsoft get the love?

My take: just look at the examples above. There are a lot more. They all show a corporate culture that does not have the customer in focus. It’s hard to love such a company, no matter how great many of the individual employees are.

post

Microsoft is Freeing Users from Office-Prison

The likely reason news of Microsoft’s Office 2007 “Kill Switch” did not cause a lot more uproar is that it surfaced during Thanksgiving week:

“Buried in a Knowledge Base article that Microsoft published to the Web on November 14 are details of Microsoft’s plans to combat Office 2007 piracy via new Office Genuine Advantage lockdowns.

Office 2007 users who can’t or won’t pass activation muster within a set time period will be moved into “reduced-functionality mode.””

As unpopular as this move will be, it’s perfectly within Microsoft’s rights to dump users who don’t become customers. The question is, is it a smart move? ZDNet attempts to do the math in The economics of Microsoft’s kill switch:

“Would you sacrifice $10 million in sales to prevent $1 billion in software piracy? How about $100 million? How many customers would you annoy?”

I don’t think it’s simply a numbers game. Whatever Microsoft’s “loss” to piracy is, it’s not going to be converted to sales. First of all, the “kill switch” comes with the retail product, large corporate customers volume licence is not affected.  So we’re talking about smaller businesses and individuals (I am focusing on the US market). A fraction of these may be “forced”  to buy a licence, but the large majority won’t.   What we really need to look at is why these users run MS Office in the first place.

“The simple argument that ‘this is good enough for 90 percent of what we do’ has fallen on its face over and over and over again,”Microsoft would like us to think.

I don’t buy it.  I don’t use fancy features in Word, have repeatedly stated that my Excel skills are on the level I learned using Lotus 1-2-3 – yet I have Office on my computer.  So does virtually anyone who occasionally needs to receive/send files to Corporate America.  Not because they need all the features, but out of fear (losing compatibility) and laziness.   But believe me, these users will rather switch to another product than shell out hundreds of dollars for a MS licence.

They might actually find the experience quite rewarding.  OpenOffice is a free alternative, but it’s big, clumsy, needs installation and updates just like MS Office – web-based alternatives, “Office 2.0” products are increasingly powerful, fast, easy-to-use, and allow one to access files anywhere.  It’s safer in the cloud smile_wink.
Office 2.0 vendors bend over backwards to make it easier to work with Microsoft files.  Zoho ( a Client of mine) has a full online Office Suite that easily imports MS files, and of course saves your work in doc, xls and other MS formats, just as well as PDF and several others.  The Zoho Quickread plugin allows opening of any MS Office files directly from the browser (IE, FF) without first importing/converting them. Tomorrow Zoho will release plugins for the major MS Office products, making it easy to save files online directly from within the Office applications.

The danger for Microsoft is not the direct financial impact of these users turning away from their product, since the never paid in the first place. It’s losing their grip; the behavioral, cultural change, the very fact that millions of people – students, freelancers, moonlighters, small business workers,  unemployed – realize that they no longer need a Microsoft product to work with MS file formats.  Microsoft shows these non-customer users the door, and they won’t come back – not even tomorrow when they are IT consultants, corporate managers, executives.  That’s Microsoft’s real loss.

Update (11/30):  See TechCrunch and the Zoho blog on the new announcements.