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Microsoft Word is Desktop Software. Supposedly. Then Why Does it Fail to Load Offline?

Dave Michels’ recent post, I thought I Was So Cloud resonated well with me, since I’m experiencing the same pain regularly, even without the dramatic experience of a cashed harddisk.   I’m now using 4 computers, not counting the iPad, and like Dave, "I am so Cloud", so moving between them should be seamless. It almost is. My data is always there and always up-to-date. But if I turn on a laptop I have not touched for a while, there is a painful process of Windows updates, Firefox updates, FFox plugin updates, Adobe or Java updates – just to name a few. Sometimes the popup windows from these suckers interfere with each other, the crazier ones want to reboot while others still install … yes, we still have too much stuff on the local computers. 🙁

Little did I know my saga would continue this afternoon. Since I planned to spend some time in a medical office, with no wi-fi (Why is it that the smallest little dirthole garage, tire shop you-name-it services privide free wi-fi, but medical offices where you likely spend 10x as much don’t?  Oh, well…) I synced up a few Word documents to my thin little  Vostro 13, and was ready to stay productive offline.

If only the Gods in Redmond had agreed… Booting up in the waiting room.  Installing 4xxx 5xxx finally 6237 of 6237 updates.   WTF?  Even I’m not dumb enough to believe it actually installed 6k updates, but that’s what the display said. Oh, well, finally Windows boots… then spends a few minutes configuring updates. Done.  So now we can work.   Click the file, see Word load, then wait. Wait. Wait.

word1

Something’s not right.  I have the free Office 2010 beta version which downloads components on initial load, but this is taking forever. Oh, no:

word2

Abort.  Internet connection lost, Word cannot be opened.  Oops.  No, the connection has never been lost, there’s none at this place, which is why I keep Office and local documents on this laptop in the first place.  I understand it wants to update, but it should be able to start without anyway.  MS Office is a desktop, “offline” package, after all.

If I can’t use it without being online, I just lost the very reason to use it at all.

(Cross-posted @ CloudAve)

 

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Microsoft Decides You Don’t Need Your Old Data

Do you think old, archive data on your computers is safe? Think again. Or just re-define safe: so safe that you can’t access it yourself.

In it’s infinite wisdom Microsoft decided certain old documents, including those created by their own Word, Excel and PowerPoint may pose a security risk, so they decided to block them in Service Pack 3 to Microsoft Office 2003. SP3 came out in December September (thanks for the correction) so you may or may not have it yet. Here’s the “fun” part:

  • There is no clear definition of what’s blocked: the easy one is PowerPoint, where anything before 97 is dead, but as for Word or Excel (let alone other, previously compatible programs), you have to rely on this cryptic description by MS.
  • There is no warning whatsoever at the time of installing SP3
  • Even if you know what’s coming, there’s no way to easily locate and convert what is about to become inaccessible on your computer. Disaster may hit months or years away, when you need to access an archive file, but can’t.

Now, before you shrug it off, remember, this isn’t simply abandoning users still running pre-historic versions of software; we’re talking about data files here. You may run the latest release of all applications and still have no reason to touch old documents. After all, that’s what an archive is all about – you *know* your documents are there and will be accessible, should the need arise at any time in the future.

Back in the 80’s and 90’s paperless office was a popular phrase but remained largely a dream, since a lot of information still originated in paper form. The balance has largely shifted since then: the few things I still receive in paper format either end in the waste-basket, or I quickly scan them trusting that with cheap storage and powerful search I will always be able to pull up anything I need. I am finally living in a largely paperless world. But Microsoft just violated that trust, the very foundation of going paperless. Of course I shouldn’t be entirely surprised, this coming from the company which previously decided that the safest PC is a dead PC.

Solution? Microsoft offers one, in this article: tinker with your Registry, an admittedly dangerous, and definitely not user-friendly operation. I prefer Wired’s alternative:

Naturally, there’s an alternative which is somewhat easier (and free): just grab a copy of OpenOffice which can handle the older file formats. Once you’ve got them open, now might be a good time to convert them to ODF documents lest Office 2017 decide to again disable support for older file formats.

And of course I wouldn’t be mesmile_wink if I didn’t point out that this, and many other headaches simply disappear when you ditch the desktop and move online. Web applications typically don’t have major new versions, they just get continually updated (e.g. Zoho updates all their applications every few weeks). When that’s not the case, like when Zoho Show 2.0 was released recently and it required updating the user documents, the service provider takes care of it. They work for you – you don’t care about program versions anymore, just have access to your data. Anywhere, anytime.

Related posts: CNet, Ars Technica, Compiler , An Antic Disposition, AppScout, Security Watch, Download Squad, Blackfriars’ Marketing, Feld Thoughts. The winning title comes from The J-Walk Blog: Office 2003 Downgraded With Service Pack 3.

Update: Phil Wainewright brings up an entirely new aspect of this issue: Microsoft breaks the perpetual licence covenant.

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Now You Can Really Zoho Offline

As much as I am a certified web-app fan, I’m not naive enough to believe I’ll always have 100% broadband availability. Crazy shooters, limited conference availability, or just traveling to less covered areas (and I don’t mean here) – there will be times when we need our documents offline.

That’s why I’m happy to see Zoho Writer get offline editing capabilities today. The offline implementation is based on Google Gears, which, ironically, has yet to show up in Google’s own Apps. This video tutorial walks you through the new features – note, the steps to install Google Gears are obviously required only once. After that, you just click “Go Offline”, and can access your documents at writer.zoho.com/offline. When you’re connected again, click “Go Online” and Zoho will sync your changes back to the original document.

The features are more than covered by all the “big names”, including TechCrunch, Read/WriteWeb, GigaOM, /Message, Digital Inspiration, CenterNetworks, Webware.com and Wired – to name just a few. I’ll focus on what’s still missing, and a few comments.

Yes, this is not a perfect solution – yet. Going offline has to be a planned activity since you actively need to click the option while still online; this is the way Google Gears works for now. But life produces unexpected situations, like the other day when I had to hop on a train, and was staring at an empty Google Reader as I had forgotten to click “Offline” at home (Google Reader’s offline capability is also based on Gears). But Zoho never stops enhancing their products, and they plan to tackle auto detecting online/offline status and periodically sync the contents of online and offline documents.

Some reviewers compare Zoho’s approach to full integration by Live Documents. I find it rather funny: since when can we compare a PR release to existing products? GigaOM’s headline is also quite surprising: Zoho Seeks to Replace, Not Embrace, Microsoft Office. Again, this in comparison to yet-to-be-launched Live Documents‘ “embrace and extend” strategy. What this comparison forgets to mention is that Zoho has their own MS Office plugins, so, using their analogy, Zoho’s strategy includes “embrace, extend or replace”. The choice is up to the users, as it should be.

Last but not least, the little birds are singing that the next Zoho announcement will prove that web-based apps can be on par with their desktop counterparts: care to guess which application I am talking about? smile_wink

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Microsoft is Freeing Users from Office-Prison

The likely reason news of Microsoft’s Office 2007 “Kill Switch” did not cause a lot more uproar is that it surfaced during Thanksgiving week:

“Buried in a Knowledge Base article that Microsoft published to the Web on November 14 are details of Microsoft’s plans to combat Office 2007 piracy via new Office Genuine Advantage lockdowns.

Office 2007 users who can’t or won’t pass activation muster within a set time period will be moved into “reduced-functionality mode.””

As unpopular as this move will be, it’s perfectly within Microsoft’s rights to dump users who don’t become customers. The question is, is it a smart move? ZDNet attempts to do the math in The economics of Microsoft’s kill switch:

“Would you sacrifice $10 million in sales to prevent $1 billion in software piracy? How about $100 million? How many customers would you annoy?”

I don’t think it’s simply a numbers game. Whatever Microsoft’s “loss” to piracy is, it’s not going to be converted to sales. First of all, the “kill switch” comes with the retail product, large corporate customers volume licence is not affected.  So we’re talking about smaller businesses and individuals (I am focusing on the US market). A fraction of these may be “forced”  to buy a licence, but the large majority won’t.   What we really need to look at is why these users run MS Office in the first place.

“The simple argument that ‘this is good enough for 90 percent of what we do’ has fallen on its face over and over and over again,”Microsoft would like us to think.

I don’t buy it.  I don’t use fancy features in Word, have repeatedly stated that my Excel skills are on the level I learned using Lotus 1-2-3 – yet I have Office on my computer.  So does virtually anyone who occasionally needs to receive/send files to Corporate America.  Not because they need all the features, but out of fear (losing compatibility) and laziness.   But believe me, these users will rather switch to another product than shell out hundreds of dollars for a MS licence.

They might actually find the experience quite rewarding.  OpenOffice is a free alternative, but it’s big, clumsy, needs installation and updates just like MS Office – web-based alternatives, “Office 2.0” products are increasingly powerful, fast, easy-to-use, and allow one to access files anywhere.  It’s safer in the cloud smile_wink.
Office 2.0 vendors bend over backwards to make it easier to work with Microsoft files.  Zoho ( a Client of mine) has a full online Office Suite that easily imports MS files, and of course saves your work in doc, xls and other MS formats, just as well as PDF and several others.  The Zoho Quickread plugin allows opening of any MS Office files directly from the browser (IE, FF) without first importing/converting them. Tomorrow Zoho will release plugins for the major MS Office products, making it easy to save files online directly from within the Office applications.

The danger for Microsoft is not the direct financial impact of these users turning away from their product, since the never paid in the first place. It’s losing their grip; the behavioral, cultural change, the very fact that millions of people – students, freelancers, moonlighters, small business workers,  unemployed – realize that they no longer need a Microsoft product to work with MS file formats.  Microsoft shows these non-customer users the door, and they won’t come back – not even tomorrow when they are IT consultants, corporate managers, executives.  That’s Microsoft’s real loss.

Update (11/30):  See TechCrunch and the Zoho blog on the new announcements.