OK, I admit, that’s a tacky title… I just couldn’t resist
Seriously though, here’s a weird post on VentureBeat:
“Support Magic, out of Bangalore, is the latest company to put up a for-sale sign at VentureBoard.”
OK, let’s check out the VentureBoard listing:
“Launched on 09-November-2006, SupportMagic (www.supportmagic.com) is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online.”
Launched 3 weeks ago and already for sale? Wow! Let’s clarify it on the company’s site:
Public BETA launch on 09-November-2006.
Gotcha. Let’s check out the blog:
“Some are asking “Where can I download SupportMagic?”
Well, you can’t.
SupportMagic is an on-demand (remotely hosted) solution that runs on our server. There is nothing to download OR install. Register with us, follow the instructions we send you & simply map your “Support URL” to our application IP and you are ready”
Hm .. why would anyone want to sign up for a hosted application by a company already up for sale? Oh, well, let’s now go back to the for sale ad:
“Competitors: RightNow, LivePerson & Talisma.”
Wow…wow…wow… 3 weeks into beta and competing with RightNow, a $100M company? Give
me a break
But hey, that’s the ad, put up by the company itself. They may be full of it, but probably learned from #1 that in the CRM space you need a big mouth. However, VentureBeat repeats the same statement in the front page story:
“Support Magic, out of Bangalore, is the latest company to put up a for-sale sign at VentureBoard. It is an on-demand customer interaction management software company that competes against RightNow, LivePerson & Talisma…”
Matt, I really like VentureBeat – this kind of fluff does not belong there… it dilutes your brand.