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Group Collaboration is NOT Dead

(Updated)
It’s become fashionable to beat up large corporations. I understand the feeling; having done my time in the corporate world I know I’m not going back … but that said, not everyone is a freelancer, startup entrepreneur or just “old-fashioned” small business employee. Most of today’s workforce are still corporate employees, and large companies produce most of our GDP, like it or not.

Which is why I don’t understand Stowe Boyd’s rant against group-oriented collaboration tools:

“The basic model of 90’s era collaboration, a la Lotus Notes, is all about the group. Information was managed in group-based repositories, then passed around for review, or published to intranet portals via customized apps. Information era workflows where people are first and foremost occupiers of roles, not individuals, and the materials being created are more closely aligned with groups than individuals.

Web 2.0 social tools — largely — work around a different model. Social networks — explicit ones like MySpace and Facebook, or implicit ones in social media — are really organized around individuals and their networked self-expression. I am writing this blog post, and publishing it, personally. It is not the product of some workgroup. It is not an anonymous chunk of text on a corporate portal. My Facebook profile pulls traffic from my network of contacts, sources I find interesting, and the chance presence updates of my friends.

I don’t need to participate in groups to exist or to share — or to matter — in this world.

On the other hand, Notes and Sharepoint, and even their webby second cousins, like Basecamp, are principally organized around groups. I have argued in the past about the work federation design flaw in Basecamp (see here: Basecamp and The Federation Of Work), but the basic problem is the wrong emphasis on belonging to groups instead of being connected to individuals.

Well, Stowe may not need to participate in a group, being a successful freelancer, but the average corporate employee does, and they are IBM’s target market. Group-thinking, collaboration is as important as ever, not only to enable individuals co-create better, but also, as a secondary effect to preserve knowledge – should the individual leave, business does not come to screeching halt.

Quickr or Slowr, Lotus Connections and Sharepoint will make a killing this year. Personally, I’m quite happy I don’t have to touch them – but then again, like Stowe, I’m not a corporate employee. I just don’t forget about the majority of the world, who are.smile_wink

Update (1/23): Stowe’s post stirred up a bit of conversation:

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Zoho and Omnidrive Bring Seamless On/Offline Computing a Step Closer

Omnidrive and Zoho took us a step closer to seamless on-and-offline computing by announcing their partnership over the weekend. The typical approach to editing online files is to download > edit > upload again. Better online storage services streamline these steps by auto-synchronizing your files, but editing is still a local operation.

Not anymore on (Z)Omnidrive: double-clicking on any Microsoft Office document will open it in the corresponding Zoho application, in the example below Zoho Writer. Currently Word, HTML, txt and ODT formats are supported using Writer, but later this week spreadsheets and Powerpoint files will also be available, through Zoho Sheet and Zoho Show. (Remember, although I am talking about applications here, all you need is the browser.) Thanks to Omnidrive’s sync-power the changes you’ve just made online will be reflected in the offline version of your document, too.

Creating new documents within Omnidrive is as easy as clicking File > New > Document type: Zoho Writer pops up, saves your document to Omnidrive, and voila! The Word file is on your computer.

I suspect this is just a beginning, and we’ll be seeing similar integrated offerings soon. For example I’ve long been saying that the attachment management functions the better enterprise wikis offer are nice, but they solve the problem based on yesterday’s technology. Instead of the upload>download>re-upload nightmare wouldn’t it be easier to work with the attachments directly online?

Koral, the innovative content collaboration service could also benefit from the Zoho API: it handles desktop Office apps like a charm, synchronizing, indexing, tagging …etc. them, but currently only has flash-previews for presentation files. A lot of extra steps could be saved by displaying / editing the documents online.

What other “candidates” can you think of?

Related posts:

TechCrunch, Omnidrive, Zoho, New Web Order, GizBuzz, Solo Technology, Webware,

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Finally! MWVULNSE has Arrived!

No kidding!  It’s the Microsoft Windows Vista Ultimate Limited Numbered Signature Edition!

Signed by The Man himself…

WTF? smile_eyeroll

(hat tip: Engadget)

 

 

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24SevenOffice Acquisition Rumors

24SevenOffice, the European SaaS provider of an integrated, All-In-One system for small businesses may be in acquisition talks with a major US vendor. The news went almost unnoticed, partly because it leaked just before Christmas, partly because the company is largely unknown outside a few European countries – not for long if a deal comes through.

I covered 24SevenOffice, a very promising SaaS provider for the SMB (SME) market several times. Their system is modular but integrated with a breath of functionality I simply haven’t seen elsewhere: Accounting, CRM (Contacts, Lead Mgt, SFA), ERP (Supply Chain, Orders, Products, Inventory), Communication, Group Scheduling, HR, Project Management, Publishing, Intranet. Essentially a NetSuite+Communication and Collaboration.

About the only thing I did not like was the lack of availability for US customers – this might change soon. The news release and blog post mentions three names: Salesforce.com, WebEx and Google, but adds a somewhat cloudy remark: “the companies here are only examples of what the rumors have outlined.” It does not explicitly confirm one of these specific companies as the potential buyer. I should also add that while I had in the past been in touch with Management, at this time I have no information whatsoever from the company, so the ideas below are purely my speculation.

Salesforce.com as suitor: A well-integrated All-In-One product would come handy to Salesforce.com which could dramatically expand their customer base this way. However, they’ve gone a long way in the other direction, trying to become a platform and extending their reach via the ecosystem built around the AppExchange. Acquiring 24SevenOffice would be a huge about-face for Marc Benioff, and essentially would mean admitting that archrival Zach Nelson of NetSuite was right all this time about the superiority of the integrated All-In-One approach.

WebEx: Their original market, the web conferencing space is being commoditized, they clearly are looking for more lucrative markets, as evidenced by the recently launched WebEx Connect (their “AppExchange”). I haven’t heard about much activity since the announcement – certainly owning a product like 24SevenOffice (btw., it really should be called 24SevenBusiness) would allow WebEx a powerful entry into the SMB applications market.

Google: No way, you might say. Google and business process / transaction oriented software are lightyears apart – at least today.

Yet unlikely as it sounds the deal would make perfect sense. Google clearly aspires to be a significant player in the enterprise space, and the SMB market is a good stepping stone, in fact more than that, a lucrative market in itself. Bits and pieces in Google’s growing arsenal: Apps for Your Domain, JotSpot, Docs and Sheets …recently there was some speculation that Google might jump into another acquisition (Thinkfree? Zoho?) to be able to offer a more tightly integrated Office. Well, why stop at “Office”, why not go for a complete business solution, offering both the business/transactional system as well as an online office, complemented by a wiki? Such an offering combined with Google’s robust infrastructure could very well be the killer package for the SMB space catapulting Google to the position of dominant small business system provider. Who’d benefit from such a deal? Google, millions of small businesses, and of course 24SevenOffice.

I admit I would feel somewhat sorry for 24SevenOfice though, as I clearly think they could have a shot of becoming a billion-dollar business on their own – the next NetSuite. Either way, if they make it to the US market this year, they’ll likely see explosive growth. When they are a well -known brand, remember, you discovered them here.thumbs_up

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Wikis are Not Knowledge Management Tools

No, this is not an anti-wiki pitch, that would be highly unlikely coming from me. But I am continually amazed how we tend to focus on features while missing the people factor. Knowledge Management is a prime example. KM projects typically do not fail due to software issues, but for human reasons: lack of input, or GIGO. Yet here’s an excerpt from a white paper by enterprise wiki vendor MindTouch::

Wikis provide a flexible alternative to the rigidity of conventional

knowledge management software.

Why wikis work for knowledge management

Based on the features described above, wikis are a powerful replacement for conventional

knowledge management software, because they make knowledge easier to

capture, find and consume:

a. Capturing information: The information is there. Somewhere. Maybe on

a PC, maybe in a file attached to an email, maybe in someone’s head

undocumented. With a wiki, all documents are stored in one central

repository, and files are uploaded rather than attached to emails. Therefore

information is more likely to be captured, stored and made available for reuse.

b. Finding information: When a user has to search a network file server,

he or she must know exactly where to look. A wiki lets a user search

contextually. In addition, because the structure is not required to be linear—

as with KM software—cross-linking of pages helps users not only find

information, but find relevant information.

c. Consuming information: In addition to finding information more easily with

a wiki, a user finds that information in context, meaning the information

is in a location that gives the user some background and perspective relative

to the data. That enables the user to more quickly comprehend the meaning,

significance and relevance of that piece of information. “

All of the above is true – yet it misses the Big Picture. The real story is not about a better tool, but being able to work differently. When wikis are truly embraced in the enterprise, they don’t just make KM easier; they put it out of it’s misery. Yes, that’s right, the wiki is the end of Knowledge Management as we know it: the after-the-fact collection, organization and redistribution of knowledge objects.

The wiki becomes the primary platform to conduct work, the fabric of everyday business, where people create, collaborate, and in the process capture information. While not a Knowledge Management tool, the wiki resolves the KM-problem as a by-product.

Update (6/15/08): Now we have pretty good terms to describe the above, instead of my clumsy explanation. See the discussion on In-the-Flow and Above-the-Flow wikis by Michael Idinopulos and Ross Mayfield.

Ross Mayfield talks about similar ideas in Manage Knowledgement (MK):

“Turns out, users resisted and the algorithms didn’t match reality. With MK, through blogs and wikis, the principle activity is sharing, driven by social incentives. Contribution is simple and unstructured, isn’t a side activity and there is permission to participate. Intelligence is provided by participants, both through the act of sharing and simply leaving behind breadcrumbs of attention.”

Update (5/1): What Happened to Knowledge Management? – by Stewart Mader

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It’s Yahoo Week

Finally, the iPod Week is gone, Techmeme becomes Techmeme again.  Unless… it’s becoming Yahoo week.

Wired’s How Yahoo Blew It piece is in the top  spot for now, and I expect within hours blog  reactions to it will  take up half of Techmeme.  Perhaps Gabe needs to develop some sort of overload safety valve to prevent one subject from overtaking the entire site…

Anyway, mine may be perhaps the shortest summary of the article – actually, it’s not even mine, Wired’s Fred Vogelstein sums it up for us:

“At Yahoo, the marketers rule, and at Google the engineers rule. And for that, Yahoo is finally paying the price.”

OK, that’s the conclusion, but read the story for the juicy bits.

smile_wink

Finally, a “contrarian” take from Brad Feld, who reminds us Yahoo isn’t dead yet and may just have a real shot with Panama.

 

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Read/Write Intranet 2007

Rod Boothby is running a Read/Write Intranet Idol – it’s a poll I invite you to participate in, so I am attaching it at the bottom. But first, it gives me a chance to share some of my (wiki)-thoughts.

The list is a mix of industry behemoths (Microsoft, IBM Lotus), emerging but established brands (Atlassian‘s Confluence, Socialtext, WordPress), relatively known startups and quite a few obscure names. The latter probably not by pure chance: both Rod and I are on the Selection Committee for the next Under the Radar Conference on Office 2.0, and scouting for candidates we have made quite a few new discoveries, including some of these “obscure” names, that likely won’t remain obscure for long.

Perhaps the biggest “discovery” for me was Brainkeeper, a user-friendly enterprise wiki startup that officially launches today. Totally out of left field, they aim to be like market-leader Confluence in functionality yet have a friendly UI like Wetpaint. Oh, and add niceties like Workflow (Itensil?) and an API. Like I said before sometimes it pays to *not* be first on the market …

It was really interesting to watch the poll dynamics change yesterday and this morning. First, with only a handful votes cast unknown little Brainkeeper was leading the chart. Another leader was Koral, a content collaboration startup I’ve been planning to write about way too long now (until I pull my act together, see two reviews by Ismael and John Wilson). What’s content collaboration? It’s content management without the pain of “management”. As much as I am a fan of wikis, not all companies will embrace them: Koral helps those who mostly work with desktop documents (MS Office) share, update, collaborate painlessly.

Back to the poll: as more voters came in, predictably the “brand names” strengthened their position and the “obscure” ones fell somewhat behind. Still with 117 votes cast, I believe it’s mostly InnovationCreators’s primary reader-base, where Microsoft Sharepoint or Lotus Notes Blogsphere are not exactly popular. Like it or not those products will make a killing on the corporate market. So “brand name” here means the likes of Confluence by Atlassian, Socialtext, WordPress, Movable Type…etc.

Confluence’s #1 position on the list reflects it’s real-life market position: absolute leader in market share, revenue, functionality. Of course to maintain that position they can’t just sit on their laurels and they know that. At a really productive meeting with the San Francisco team recently we discussed their development plans, most of which I cannot share for now. However, I am happy to share that in the not-so-distant future Confluence will offer a hosted version – something I’ve repeatedly asked for:-).

As for competitor Socialtext, they revamped the product a few months ago: while I was fairly critical of some of the functional misses, the single biggest improvement was the UI: they went from an outright ugly product to a pleasant-looking, clean, friendly one. In fact this, along with other players (JotSpot, Wetpaint, Zoho, Brainkeeper) has turned the table: formerly good-looking Confluence now feels a bit … well, 2005-ish (?) Still the best, but somewhat boring. They are keenly aware of this and improving the UI is one of Atlassian’s key priorities.

JotSpot is in hibernation in the meantime, although TechCrunch speculates it may open up soon. Zoho is a newcomer to the wiki space, but not one to underestimate: they may just leapfrog all other players when they tightly integrate their full Suite (Write, Show, Sheet, Create) thus creating a truly powerful read/write/collaborate platform online.

Last, but not least two smaller wiki-players from the list: Itensil combines workflow with a wiki (now, religious wiki-fans deny the need for any structure or workflow, which is probably OK for a small group, but workflow is the way large corporations work), and System One combines a wiki with relevant enterprise search.

Without further ado (wasn’t this enough?) here’s the poll, please cast your vote:

You can click “view results” after you cast your vote, then “Complete results” to se more stats on the Zoho Polls site. Once there, click the “Rating” header to sort the list in ranking order – right now, with 117 votes cast Confluence is #1 with an average of 3.54, closely followed by Brainkeeper’s 3.50.

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Google Killing the Picasa Brand, Round II.

A few weeks ago I noticed that Google was in the process of slowly killing the Picasa brand. You can still download the program, in fact it is still called Picasa, but Google ads now refer to Google’s Photo Software:

 

I guess I was partly right: Google now advertises Picasa as part of Google Pack.  Although  it’s possible to opt out, users who don’t pay attention end up with a bundle of apps they did not want:  by deafult they get Google Earth, Google Screensaver, Google Desktop, Google Toolbar for Internet Explorer, Mozilla Firefox with Google Toolbar, Ad-Aware SE Personal, Norton AntiVirus 2005 Special Edition, Adobe Reader 7.  Nice “gift” from the company that wants to do “no evil”.

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Let’s Not Spam MyBlogLog

It  certainly  feels  like  every  single  blog  is  talking  about  MyBlogBlog’s  acquisition  by  Yahoo.  I think TechCrunch gets the “Best Title” award: Yahoo Buys MyBlogLog. No, They Didn’t. Wait, Yes.

Well, I am the exception, I am NOT writing about the deal

smile_speedy

When I first installed it on my blog, I thought this was all about providing useful outbound stats (who clicked what..etc).  Then the faceroll showed up, and before we noticed, MyBlogLog transformed itself into a social networking tool for bloggers.   That’s all fine, I like it and use it. 

But recently I am starting to get spammed.  Probably not “bad” spam, just a network’s growing pains – contact notifications from people I’ve never before heard about.  I went through this with LinkedIn, until I established my own “less is more” ground rules.   Now, let’s recognize that LinkedIn is primarily for business, and by definition is more restrictive  – online contacts there should really reflect one’s real-live network.  I feel MyBlogLog is more open, there is room for creating new “friendships” online – yet I think it would be helpful to establish some protocol before contact-hunting escalates to far. 

Making someone a contact is not the only way to network, and if we don’t already know each other, it’s certainly not the right initial step.   That’s what joining each other’s blog communities and sending messages are for.  But frankly, “interesting read!” is not a message – if this was a blog-comment, it would be borderline spam.  Which brings up the other point – if you join someone’s blog community, supposedly you’re interested in actually reading the blog itself, will likely engage in a conversation through comments or trackbacks, and soon you will really know each other – that’s the right time to add them as a contact.

By following this simple protocol, we can keep MyBlogLog spam-free.  What to you think?

 

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Wetpaint Attracts More Funding

(Updated)

Wetpaint, the “wiki-less wiki” received a $9.5 million Series B round in addition to its $5.25 million Series A in October 2005.

TechCrunch compares it to other wikis, especially key competitor Wikia:

“Wetpaint has a much more newbie-friendly user interface than Wikia, and is targeting a different audience. Frankly, it’s just a lot more pleasant to look at a typical Wetpaint site than a Wikia one, although the content on Wikia is often much deeper than the equivalent on Wetpaint.”

I’d take this one step further: Wetpaint isn’t really just a wiki, it’s a wiki – blog – forum hybrid. Even novice users can just happily type away and create attractive pages with photos, videos, tagging …etc. without the usual learning curve. These pages can be shared, other users can contribute, entire communities can grow and thrive – in fact that’s what it’s all about: online community creation.

Last August I issued a challenge to find another wiki just as easy to use with a comparably rich feature-set – the challenge still stands.

My only concern is that they appear to burn money faster than the other wiki-companies – but I guess if the investors are not worried, it’s really not my business

smile_wink (And in fairness they have a different business model)

Update (1/9): VentureBeat comments:

“With Jotspot gone for now (presumably, Google will relaunch it in some fashion), and players like Socialtext increasingly focused on selling its wiki software to company users, Wetpaint is among the more convenient Wiki softwares for individual projects.”

As much as I like Wetpaint, I have to disagree. I’ve never considered it a project-oriented collaboration tool. It’s clearly geared towards community creation, and like I’ve hinted above, for that purpose it’s the friendliest platform avaialable today. Business -even small projects – requires a few additional features like document handling (attachments, version control..etc), email integration ..etc.

JotSpot was quite good for that, too bad it’s gone. Socialtext used to be quite ugly, but the new UI is quite nice – it misses a few features though. The new kid on the block is Zoho’s Wiki , (bias alert: I’m and advisor to Zoho) with quite a few features for an initial beta release. It already supports embedding documents, spreadsheets, presentations, videos..etc, and with improved integration to the full Zoho suite later this year it will be a killer combination.

Update (5/13/08):  TechCrunch article on Wetpaint’s traction.