post

Apple vs. Windows Pricing: It’s All About TCO

Posted on August 6, 2008 ·

The debate du jour: should you pay twice as much for a Mac than you’d have to pay for a Windows PC?

(Data source: NPD)

Just about everyone attributes the price difference to Apple’s marketing, Brand Power.   But I think by focusing on out-of-the box prices, they all miss the boat: it’s all about TCO.  Total Cost of Ownership.

I started to chronicle the hassle of just running a Vista PC and dealing with random, unexplainable failures, but more or less gave up.  Compare this to the anecdotal evidence of my Mac-user friends, who, despite occasional hiccups all agree: it just works.

I don’t know how you value your time (heck, sometimes I wonder about mine), but most computer users probably are not in the minimum wage bracket. Considering the days and nights I spent trying to fix this Vista monster, I’m quite sure I would have been better off paying more upfront for a Mac.  My TCO would have been lower.  And not even my Virtual Invoices can make up for that.

See today’s debate on: Apple Watch, DailyTech, TechBlog, Mark Evans, Microsoft Watch, Technovia , jkOnTheRun, The Digital Home, Hardware 2.0,

Update: Finally, some sanity – here’s Jake:

Focusing on out-the-door pricing seems too narrow to ask such a broad question. It would be very interesting to see a comparison of expected full costs (not just OOTB) for each of the major O/S.

Filed Under: Personal Productivity, Technology · Tagged: , , , , , , , ,
post

Live Mesh: Open, But Still Barely Live. Who Has Time For This?

Posted on July 16, 2008 ·

A few months ago I detailed the obstacle course Microsoft put me on, trying to get to Windows Live Mesh, and somewhat sarcastically labeled it Windows Barely Live Mesh.  Fast forward 3 months, and today Mesh is open – but still Barely Live.

But first things first: I wanted to read on the specs before installing.  You can click on the maze of mostly useless help text, but can’t find out such basics as:

  • is sync strictly via the server or peer-to-peer, a’la FolderShare ( a product Microsoft absorbed)
  • are the files stored up @ the 5G free storage encrypted?
  • etc…

The last one (encryption) is pretty important and for many users / businesses a potential dealbreaker.  Since it’s no-where mentioned, I assume MS does not offer encryption.  In comparison, Syncplicity, a sync-backup-and-more  service launched by former Microsofties offers encryption, and just as importantly the explain what happens to your data before you take the plunge – see my review here.

Oh, well, so the only way to find out is jump in… so I decided to install and test.   No more hoops, simply sign in with my Live Id (formerly Passport) account, and voila! – here’s the download.

2 minutes later:

The “Get more help” takes me back to the already seen generic FAQ.

Normally this would be the time to search the MS knowledge base, or better yet, Google, but this thingie is so new, it’s probably not yet documented.   Who has time for this?  I’m out of here, be back to check on Live (?) Mesh in another few months.

And Dear Microsoft, this one was just a quickie, but you still owe me for last time, se here’s my virtual invoice:

Related articles by Zemanta
Zemanta Pixie
Filed Under: Personal Productivity, SaaS · Tagged: , , , , ,
post

Virtualinvoice: Time To Fight Back

Posted on July 1, 2008 ·

There are  two types of computer users:

  1. The problem-solving techno-geeks who build hardware, hack software and enjoy every challenge, even bugs to dug themselves get deeper an deeper in… most of us have probably  been there, done that, then grew up.
  2. Those who simply want to use their systems for work, fun or whatever they damn please, and hate when they are forced to spend hours investigating problems that should not occur in the first place, and then they should be documented… I suspect that’s the majority of us.  A few hours here, half a day there, always in the worst possible time.  We feel it’s unfair that we are forced to work instead of [insert your favorite lousy company here]. After all, wear not on their payroll.

Enough is enough.  Let’s fight back!  If you’re a freelancer, or are in any profession where you bill your hourly, you know exactly what your rate is. Even if not, chances are you have a realistic estimate of your time’s worth.  Next time you feel you got robbed of a few valuable hours, just bill it!   Chances are, you won’t get paid, but you’ll feel better.   I certainly do, having just billed Microsoft,  Mozilla and HP. smile_wink

Remember to tag your invoice / blog post.. whatever as virtualinvoice: I will keep tab of the totals, and periodically publish them.

Viva La Revolucion! smile_shades

Update:  It looks like Bob Warfield is should send a Virtual Invoice about now …

Filed Under: Customer Service, Humor, Misc · Tagged: , , ,
post

MS Money: Old Financial Data May Not Be Accessible on Vista

Posted on June 30, 2008 ·

You’d think at least Microsoft’s own products are compatible with Vista.  Well, sort of.  MS Money users who converted from Quicken may be out of luck.

I have a lot of financial data in Microsoft Money and prior to that in Quicken files. Both  applications used to recommend you keep the data files small by archiving earlier years. With today’s faster computers archiving is no longer an issue, but if you’re  a long-time user like I am, you probably have a few old archive files.

Every time you “upgrade” Money (hardly any new value, but if you use online services, MS forces you to upgrade every 2-3 years) your current data file is upgraded to the new formats, too. But what happens to the archive files?

I decided to convert all my older Quicken files to Money, just in case… after all, Money supports Quicken conversion.  Or not: crash.  Crash again.. and again.  I tried several data files, even rebooted the system, to no avail: Money consistently crashed at all conversion attempts.

This is where Vista’s Problem Reports and Solutions comes handy, and yes, a few days later it shows “solution found”. Hm… if they found it, they certainly are not sharing it.  Here’s the user-friendly stuff I found:

<?xml version=”1.0″ encoding=”UTF-16″?>
<DATABASE>
<EXE NAME=”MSMoney.EXE” FILTER=”GRABMI_FILTER_PRIVACY”>
<MATCHING_FILE NAME=”adapt.dll” SIZE=”109360″ CHECKSUM=”0x24BD92C0″ BIN_FILE_VERSION=”16.0.0.1303″ BIN_PRODUCT_VERSION=”16.0.0.1303″ PRODUCT_VERSION=”16.00.1303″ FILE_DESCRIPTION=”MSN Money Adaptation DLL” COMPANY_NAME=”Microsoft(R) Corporation” PRODUCT_NAME=”Microsoft(R) Money” FILE_VERSION=”16.00.1303″ ORIGINAL_FILENAME=”adapt.dll” INTERNAL_NAME=”adaptation” LEGAL_COPYRIGHT=”Copyright © Microsoft Corp. ” VERDATEHI=”0x0″ VERDATELO=”0x0″ VERFILEOS=”0x4″ VERFILETYPE=”0x2″ MODULE_TYPE=”WIN32″ PE_CHECKSUM=”0x25BFE” LINKER_VERSION=”0x60000″ UPTO_BIN_FILE_VERSION=”16.0.0.1303″ UPTO_BIN_PRODUCT_VERSION=”16.0.0.1303″ LINK_DATE=”01/04/2007 07:49:53″ UPTO_LINK_DATE=”01/04/2007 07:49:53″ EXPORT_NAME=”Adapt.DLL” VER_LANGUAGE=”English (United States) [0x409]” />
<MATCHING_FILE NAME=”adaptres.dll” SIZE=”13104″ CHECKSUM=”0xA99DDA54″ BIN_FILE_VERSION=”16.0.0.1303″ BIN_PRODUCT_VERSION=”16.0.0.1303″ PRODUCT_VERSION=”16.00.1303″ FILE_DESCRIPTION=”MSN Money Adaptation DLL” COMPANY_NAME=”Microsoft(R) Corporation” PRODUCT_NAME=”Microsoft(R) Money” FILE_VERSION=”16.00.1303″ ORIGINAL_FILENAME=”adapt.dll” INTERNAL_NAME=”adaptation” LEGAL_COPYRIGHT=”Copyright © Microsoft Corp. ” VERDATEHI=”0x0″ VERDATELO=”0x0″ VERFILEOS=”0x4″ VERFILETYPE=”0x2″ MODULE_TYPE=”WIN32″ PE_CHECKSUM=”0x4855″ LINKER_VERSION=”0x60000″ UPTO_BIN_FILE_VERSION=”16.0.0.1303″ UPTO_BIN_PRODUCT_VERSION=”16.0.0.1303″ LINK_DATE=”01/04/2007 07:00:04″ UPTO_LINK_DATE=”01/04/2007 07:00:04″ VER_LANGUAGE=”English (United States) [0x409]” />

This looks like the problem report sent to Microsoft, not the solution.  There’s one hint though: the filename is AppCompat.txt.  Perhaps it’s a Vista compatibility issue?   Luckily I still have an XP laptop around, the data files are there thanks to Foldershare sync (more on synchronization in the next post), all I have to do is install MS Money on the XP machine and try conversion there.

Voila!  Half an hour later I have the Quicken files converted to Money on the XP computer.  Money’s import/conversion routine is incompatible with Vista!   The whole exercise, including search on the Money Group took me about 2 hours, so dear Microsoft, here’s my invoice for lost productivity:

Oh, wait, we’re in the US, perhaps I should have presented a properly Americanized version. smile_wink

My poor experience was with MS Money 2007, but with Money Plus, the 2008 version of the product line Microsoft shows true ignorance to users’ legacy data needs.  Money Plus comes in four editions: Essentials, Deluxe, Premium, and Home & Business.

Microsoft offers a nice comparison chart, which neglects to mention a small detail, available only at the footnotes:

* Important note – Microsoft Money Essentials will not be able to open previous Money or Quicken files. If you are upgrading from a previous version of Money or Quicken, Money Plus Deluxe may be the right solution for you.

Not opening Quicken … well, it’s their decision. But not opening data from their very own previous releases? And this is hidden in the small print?

I rest my case.

Related articles

Zemanta Pixie
Filed Under: Personal Productivity, Software · Tagged: , , , , , , , , , , , , , , , ,
post

Firefox 3: Lost a Few Extensions, Found Others… No Smooth Sailing Though

Posted on June 26, 2008 ·

Several of my favorite Firefox extensions did not make it to 3.0 for compatibility reasons, but I found functional equivalents for almost all.  Amongst the (temporary)  losses is  Zoho QuickRead, being replaced by OpenITOnline (The Zoho Team tells me QuickRead will be FF3 compatible in a few days The FF3 compatible Zoho QuickRead update is now available).

OpenITOnline is a handy extension that allows you to read documents online without the need to first download, then open them in the relevant Office applications.  The file formats currently handled are:

  • Documents (*.doc, *.rtf, *.odt, *.sxw)
  • Spreadsheets (*.xls, *.csv, *.ods, *.sxc)
  • Presentations (*.ppt, *.pps, *.odp, *.sxi)
  • Images (*.jpg, *.gif,*.png)

There’s an easy guided setup, where I changed the default Zoho Viewer to the relevant “active” services, i.e. Zoho Writer, Sheet and Show.  OpenITOnline also supports Google Docs and ThinkFree.

My old-style del.icio.us extension was replaced by the functionally richer new one.  The PayPal Plugin became a casualty, just days after I had discovered it.

The upgrade itself was anything but smooth sailing, and I’m not referring to the initial download fiasco.  The new Firefox appeared to work fine on the Vista PC, but exhibited strange behavior on two XP machines.

It simply did not “remember” the settings for two key extensions: every single time I started Firefox I got flooded by pop-up windows to configure Gmail Manager (one window for each account) and had to go through the hoops of setting up Foxmarks. For a while I thought the extensions were to blame, or perhaps a strange interaction with some of the new extensions – once you’re on the wrong track, you can spend hours uninstalling/ reinstalling them in various sequences.  But then I noticed some of my default settings were gone, homepage reset, cookie handling and history tracking all changed.  Weirdest of all was the fact that the “OK” button did not work on any configuration/setup screen.

So now I knew something was wrong with Firefox itself – to cut a long story short, I could fix one of the laptops by some magic sequence of uninstalling/reinstalling everything a few times, but the other one was hopeless.  I had to resort to brute force: uninstall Firefox, wipe out all related directories (those ugly documents etc.. \user\ local data\whatever paths), then System Restore to the day before the Firefox upgrade, then install everything again, followed buy repeated Windows and McAfee updates that the system forgot due to the Restore.  It was ugly.

Now Firefox 3 (almost) works, except that the “Use my choice for all cookies from this site” button does not seem to do anything. (Update: It’s damn frustrating having to hit the same button a zillion times!)

I lost about half a day, and more importantly at a time I really couldn’t afford it, had more urgent things to do.  Not the first time, and I’m afraid not the last one either.  But this time I’ve decided to do something about it: I’m presenting a virtual invoice to Mozilla, for the productive time lost.

Of course this invoice won’t ever be paid.. but I already feel better. Every time a software company hijacks my productive time, I will create a Virtual Invoice.  (I already have another one in the queue, for Microsoft… coming soon).

Filed Under: Humor, Personal Productivity, Software · Tagged: , , , , , , , , , , ,