Netbooks Resurfaces from Hibernation as WorkingPoint: SaaS for SMB with Nicer UI but Much Less Functionality
SaaS, Software, Startups June 17th, 2009
I’ve previously covered Netbooks, provider of an Integrated SaaS Business Suite for Very Small Businesses.
The company had an affordable On-Demand integrated business management solution for the  VSB – very small businesses, the “S” in SMB / SME: typically companies with less then 25 employees, sometimes only 3-5, and, most importantly, without professional IT support, in which case Software as a Service is a life-saver.
NetBooks tried to cover a complete business cycle, from opportunity through sales, manufacturing, inventory / warehouse management, shipping, billing, accounting – some with more success then others.  The process logic, the flow between various functional areas was excellent, but it was rendered almost unusable by a horrible UI. And it didn’t scale… so the company disappeared for a long year, completely re-building their code base.
Read on …
Tags: accounting, Accounting Software, bearingpoint, branding, business bydesign, business names, crm, Enterprise Software, erp, inventory management, manufacturing software, netbooks, netsuite, On-Demand, order fulfillment, procurement, quickbooks, SaaS, salesforce.com, small business software, smb, sme, vsb, workingpoint, xref
SAP Discusses SaaS Strategy
Enterprise Software, SaaS June 11th, 2009
John Wookey has a tough job. The former Oracle Exec, currently EVP @ SAP, the Enterprise Software leader is supposed to charter SAP’s foray into On-Demand – in a company whose bread-and-butter is clearly in installed applications and which still largely considers a threat to its traditional lucrative business.
He spent the first 6 months crafting the new strategy, which he first announced at the SIIA OnDemand Europe conference in Amsterdam.
Tags: business bydesign, byd, Enterprise Software, On-Demand, SaaS, sap, siemens, smb, software as a service, succesfactors, talent management, xref
The Cat is Out of the Bag (Again): The Not-So-Hidden Business Model in SaaS
Business, SaaS June 1st, 2009
Forget software: it’s all about (your) data.
Hyper-growing Financial Management system provider and Quicken / MS Money challenger Mint recently raised eyebrows announcing their plan to sell anonymized aggregate customer data. Some reviewers were screaming, we saw bombastic titles like Personal Finance Startup Mint Wants To Sell Your Money Trail – but in reality the news wasn’t earth shattering. You don’t really believe your spending patterns are not dissected – aggregated – analyzed in every possible way and sold by your bank and credit card company, do you?
So nothing new – but a good opportunity to discuss the role of user data in SaaS business models – and there is more than outright sale of data.
Read more …
Tags: aggregate data, benchmarking, business model, data ownership, data privacy, freshbooks, mint, saan, SaaS, xref
Gmail’s Undo Send Isn’t Really Undo, Just Like Multiple Inboxes Were Not Really Multiple Inboxes
Personal Productivity, SaaS March 19th, 2009
First of all, I love Gmail, it’s my one-and-only email system. And I’m certainly glad to see the ever accelerating rate of enhancements, whether “official” or just the Labs variety. But oh, please, can we have some control here and call features what they really are?
First there was the multiple inboxes announcement. Nice. Except that it wasn’t. Multiple inboxes, that is. Think about it: that would defy logic – unless we’re talking about handling multiple email accounts, which is clearly not the case with Gmail. This feature is multi-pane viewing – no more, no less.
Today we’re getting another new feature: Undo Send. Except that it really isn’t. Undo Send, that is.
Undo Send is what Outlook has offered for ages: you can actually recall a message that had already been sent, provided the recipient has not opened it yet, and you’re both on Exchange. What Gmail offers now is a momentary delay of 5 seconds, during which you may just realize you’re emailing the wrong Smith or Brown, and hit the panic Undo button. It’s not really undo, since the message was never sent in the first place – Gmail was holding it for 5 seconds, if you had enabled this option.
Of course, as just about all TechCrunch commenters note, 5 seconds is not enough, the delay might as well be configurable. Something like this:

Oh, I forgot. It’s from that other Web-mail system (the one that actually has multiple inboxes, too).
Update: MG Siegler over @ VentureBeat agrees this is not real unsend, and he remembers AOL had a real unsend/recall feature, just like the Exchange theme I described above.
Update #2: Oh, please… per Wired, Google already plans configurability, but all you get to pick is 5 or 10 seconds.
Related posts:
- Take it back: Gmail gets ‘Undo Send’ Labs feature
- A button to avoid a Gmail embarrassment
- Immediately regret that decision? Unsend it in Gmail.
Tags: aol, email, Exchange, gmail, ms exchange, Outlook, productivity, zoho mail
Google Health & Microsoft HealthVault: the Sorry State of Health 2.0
SaaS, Technology February 5th, 2009
Today’s joint IBM – Google announcement about enabling personal health monitoring devices to send data directly to Google Health gave me the grand opportunity for a (not-so) quick rant that’s been boiling in me for a while.
Ever since I started actively managing my parents’ health care I’ve been a heavy user of electronic health records and communication systems, and I am immensely frustrated. Frustrated at the paper-based world we’re facing in the 21st century, but also at the current attempts to change all that. Grand ideas, alliances, announcements, but they all feel like IT-talk, losing sight of the very people these systems supposed to serve: patients. That’s you and me and our relatives who have health issues.
Read further …
Tags: Google, google health, health, health 2.0, health care, health records, healthvault, hipaa, microsoft, privacy, usability, windows live
Ma.Gnolia Data Loss – Is Your Data Safe?
SaaS January 30th, 2009
Ma.gnolia, a social bookmarking service is down, lost all their user data and they don’t know if / when they can recover.
This is as bad as it can get for any Web 2.0 service (and more importantly for users), and the backlash against Cloud services has already started. My first reaction is taking Stowe Boyd’s approach – a quick overview of how safe my own data is.
Read More …
Update: also read Krish’s post @ ClouDave: Magnolia Effect – Should We Trust The Clouds?
Tags: backup, data backup, flickr, gmail, Google, live mesh, mozy, online backup, online sync, synchronization, syncplicity, web services, zoho
*Chirpy, Chirpy – New Twitter Client DOA.
SaaS, Startups January 28th, 2009
*chirp (won’t that asterisk in the front backfire with some search engines?) is supposedly the best, cutest, Twhirl-killer mother-of-all Twitter Client. Except it’s Dead On Arrival. Read the full story here…
..and in the meantime a little consolation prize:
Tags: chirp, fail, failed launch, failure, launch, Startups, twhirl, Twitter, twitter client

. Other than the presentations, these events are also an excellent networking opportunity amongst the 400 or so attendees, so let’s look at the previous years’ attendance statistics by provided by Dealmaker Media:

. It’s nice to see the US Army SaaS-ified. 
Zoli Erdos