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Google Lockouts are not Fun. Are You Prepared?

Posted on October 20, 2008 ·

Loren Baker, Editor of Search Engine Journal discusses his experience of getting his Google account frozen without a warning.  Nothing new, we see these cases every few months. If you’re a well-know blogger like Loren, getting resolution might take 15 hours –  I don’t even want to think how long it would take for less prominent users get their account issues fixed.

There are a few things we can all learn from Loren’s case:

  • Communication – $50 buys you Phone Support
  • Backup – offline, within Google or another Web service
  • Your Domain – should be a no-brainer for Branding reasons anyway, and when all hell breaks lose, allows to quickly switch to another provider.

I’m discussing these and other steps to avoid disruption on CloudAve. (To stay up-to-date on SaaS, Cloud Computing and Business, grab the CloudAve Feed here).

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Google Releases Zoho Mail with Offline Support

Posted on October 10, 2008 ·

Yes, you read it right: the first announcement of Zoho Mail’s general availability, with Google Gears-based offline support did not come from Zoho, but from the Google Gears team, which released this video discussing Zoho’a use of Google Gears, synchronization, the Marketplace and  a lot more a bit prematurely:

Somewhat used to it (see TechCrunch Releases New Zoho Service: Invoice) the Zoho folks decided to play along and released their own announcement.

This announcement somewhat symbolizes the interesting dynamics between Zoho and Google: competitors, yet collaborators.   ReadWriteWeb is probably right:

But also Google probably sees Zoho less as a competitor at this point (even though Zoho does compete directly against Google Apps) and more as an evangelist for its technology – such as Google Gears.

First of all what’s in today’s announcement:

  • Zoho Mail has been in private beta for over a year now. As much as we like to switch to native collaboration using web-based tools, email is still where most productivity workers spend 80+% of their time.  Mail is the glue that brings it all together – so it’s important for Zoho to step out of background testing mode and make Mail publicly available. It’s also an integral part of the Zoho Business Suite.
  • Features: It’s an email service (everyone gets a user@zoho.com email account) and an email program that can consolidate several other email accounts, Outlook-style.  It combines old and new: supports hierarchical folders a’la Outlook as well as Gmail-style labels, chronological view as well as the threaded conversation views made popular by Gmail.
  • Access anywhere, any time: Offline access is provided via Google Gears (for now Firefox and IE only), and it’s also available on the iPhone.
  • Integrated Chat – this is another “glue” application within the Zoho Suite, and several other features listed here.

So with all that, why am I unhappy?  I’m a die-hard Gmail fan, mostly for its productivity boosting features:

  • Conversation threads
  • Labels
  • Search

Zoho Mail handles the latter two well, but I am not too happy with the way conversation threading works.  My business conversations last weeks, include dozens of emails, and on a traditional mail system the threads are basically a pain to put together before responding to someone.  Gmail handles it automagically, and as a side-effect, it presents a lot more information on it’s list screen – since the dozen individual emails are now compressed into one line.

But we all have different usage patterns. When debating the importance of threads, I looked at other Zoho Mail users whose conversations are typically one-off, so they won’t value threading feature at all.  In fact not everyone needs productivity.  Not everyone wants to go through a paradigm change.

AOL, YAHOO, Hotmail are the absolute web-mail market leaders,and they should do whatever it takes to keep their customers.  Their mainstream users are corporate employees who use Outlook in the Office, whether they like it or not is irrelevant, they are used to it. When they go home, they may not email a lot. Some will check their emails daily, once a week, or less. They want a personal email that resembles to what they already know.  For them familiarity is more important than productivity.

As much as I hate to admit it,  I am NOT the mainstream Zoho customer.  I am probably more a part of the TechCrunch 53,651 (even though it’s 1M now) than the mainstream customer base Zoho targets.   And if it wasn’t clear before, the current crisis brought home the message loud and clear: only businesses with real revenues survive.  Which probably means that for all my yelling and screaming, Zoho is quite right coming out with an email system that meets the needs of businesses who actually pay for it.  After all, this is what enables them to offer all the other apps I like for free.  And I like free. smile_wink

(Disclosure: I’ve been a long-time Advisor to Zoho and they are exclusive sponsor of my main gig, CloudAve. This article has been cross-posted there.)

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The Skype Downgrade Experience

Posted on October 1, 2008 ·

First, kudos to Skype for listening to customers, many of whom considered the first Skype 4.0 beta’s full-screen a deal-breaker.  Yes, they listened and gave us a compact view, somewhat similar to good old 3.x, which is why I installed it in the first place, but after an hour or so I am ready to uninstall.

In a nutshell: the new Skype is great for single-channel communication, long video calls with one person, but if you’re a multi-tasker (aren’t we all?) who usually has several chat windows open at a time, you’ll be disappointed.

Read more…

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Zoho Launches Application Marketplace

Posted on September 30, 2008 ·

Having seen the power of Zoho Creator & DB I predicted Zoho would create a Marketplace eventually. Ten days ago Information week leaked the news, we wouldn’t have to wait long – and now it’s here: the Zoho Application Marketplace.

Ever since the famous Google Chrome Comic book, the gold standard for product announcement is just that: comics. Ladies and Gentlemen, enjoy the following comic video announcement:

There’s a catalogue of business applications, but if you don’t find an app you need, spec it out, and receive offers from developers. Either way the apps are owned by the developers who set their own pricing and keep 100% of the revenue.

If they don’t take a commission, then what’s in it for Zoho? Clearly, having more situated software apps will drive up subscription demand. Zoho Creator (the platform Marketplace is built on) is free up to 10 applications, and there are several price levels above that.

On day one the ‘shelves’ no doubt will not be fully stocked but Zoho hopes developers will quickly jump on the opportunity. After all there are over 100K apps used by the Creator community. Clearly not all marketable, but even less than 1% can create a lively market.

Marketplace comes on the heels of a new release, Zoho Creator 3 (see video)

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Why Vista S**ks

Posted on September 25, 2008 ·

Vista isn’t really that crappy – says Gizmodo this morning.  Well, I won’t tell you what I think ( I’ve done my fair share), I’ll  just let  you decide.  After all, a picture is worth a thousand words… well, then how about a video?

Yes, all I was trying to delete empty folder structures from my own computer, using an account with full Admin rights. Makes me wonder whose permission I need.. Bill Gates?  Steve Ballmer? 

Read more here…

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Yotify – an Almost Impressive Personal Alert service

Posted on September 24, 2008 ·

Reading that TechCrunch calls  Yotify  “Google Alerts on Steroids” I had great expectations… that did not last long. For now, it’s a no-go… read my quick review on CloudAve.

 

 

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Google Gears-powered Offline Mail, Application Marketplace by Zoho

Posted on September 19, 2008 ·

Planned release?  Leak?  it doesn’t matter anymore, InformationWeek has just pre-announced two planned major Zoho upgrades:

Zoho Creator 3 will come with an apps marketplace, something I asked for a while ago. The App Store will allow developers set their own prices and keep 100% of the revenue.  It will also become a code-to-order marketplace: if you don’t find an app you need, spec it out, and receive offers from developers.

Now for the fun part: since the Chrome Comic Book, what better way to introduce a major new offering then by a comic video?

(Update:  Since the news was indeed unintentionally leaked, not released, I took off the embedded video.  The 356 of you who saw it: consider it a preview.  An updated version will be back @ Launch)

The other major announcement is making Zoho’s Web-based Mail service available off-line, based on Google Gears.  This will no doubt give Zoho Mail a competitive edge for a while.

It’s somewhat ironic that Zoho is always first to implement Google Gears (is Zoho doing Google’s testing?)  but if the past is any indication, Google’s own Gmail should follow suit soon.

Both upgrades are expected to go live in the coming weeks.

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Email is Still Not Dead, and Won’t Be For a While

Posted on September 17, 2008 ·

I can’t believe the email is dead theme, popped up again, this time on SocialMediaToday, originally on OnlineMarketerBlog.   I responded in detail on CloudAve.

Image credit: CrunchGear.

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3-year Old Millionaires

Posted on September 17, 2008 ·

No, not talking about babies here, but two Tech icons who both reached the Million milestone around their third birthday.

TechCrunch, launched 3-year ago as Mike Arrington’s hobby blog had 1 million Feedburner subscribers for the first time last week.  Of course it’s no longer a hobby blog, but a blog network run by a professional CEO, supported by a growing blogger team.  Mike himself has become a Silicon Valley institution, his Atherton home Web 2.0 Central.

Congratulations, Mike!   And Congrat’s to the other 3-year old millioinaire:  Zoho.

When Zoho Writer launched three years ago it was the underdog compared to Writely (which later became Google Docs). But it improved week by week, was soon joined by Zoho Sheet, and one had to be blind not to see the benefits of a complete Suite on the Net.  Today Zoho has a million users, is recognized as a leader along with Google, has made inroads to the Enterprise (400K users at GE?  Not bad…), The Economist calls them the force that will Deflate IT… a lot of achievements in three years.

Once again, congratulations to both… and now the race is on: who will reach the 2 Million mark first? smile_wink

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Office 2.0, a Most Irregular Conference – Get Your Discount Here

Posted on August 25, 2008 ·

Nothing about the Office 2.0 Conference is even remotely ordinary.

Start with the organizer, Ismael Ghalimi, CEO of a VC-funded startup, Intalio.  That’s normally a full-time job – not when it comes to Ismael: he is also a scuba-diving instructor, a pilot, launched Monolab|Workspace, (is that Incubator 2.0?), launched the Extreme Productivity Seminar series, oh, and have I mentioned the annual Office 2.0 Conference?  ( I actually know his secret, he has two body doubles, I just haven’t been able to prove it yetsmile_wink)

Pressed for time he is turning a necessity into a virtue: year by year the Conference is a showcase of creating a successful event out of nothing in only two months. I remember the first event in 2006, when a couple of us Enterprise Irregulars were helping him plan the sessions only weeks away from the start.  A few days and a few blog posts later Ismael got flooded with request for sponsor and speaking slots.  This year history repeats itself: just a month ago the conference site was a placeholder and one could only wonder if … then a new site was born overnight, based on Jive Software’s excellent ClearSpace platform, and now it’s alive with user participation, sponsors, registration..etc.

What’s a Web-focused Conference without wi-fi?   It’s a joke that in 2008 conferences, including brands like Web 2.0, Gnomedex …etc.  still fail to provide sufficient connection.  Ismael’s solution includes laser beams to the top of the building, another one down to a terrace, then inside – making it happen with Swisscom was quite a project in itself.  Office 2.0 set the standard once and for all, anything less at major conferences is a failure.

Then there’s the issue of The Gadget.  I believe the iPod at the first conference was just more-then-generous swag.  The iPhones handed out at the second conference had an integral part at the event: several applications released specifically for Office 2.0 allowed participants to interact with each other, navigate the schedule and find sessions.  This time all paid participants will receive a the HP 2133 Mini-Note PC.

Yes, the conference swag is not pens, stickers or t-shirts: it’s a mini-computer, which cost about half the registration fee.  It will clearly raise eyebrows, and many would prefer to skip the gadget and pay reduced fees.  I think handing out such an expensive gadget will have an interesting effect on the conference demographic: we’ll likely see an increase of corporate employees, who can expense the entire conference and are less price-sensitive than startups and freelancers – the original Office 2.0 crowd.

But that may very well be what the conference needs.   There’s a reason why this year’s theme is Enterprise Adoption.  The Office 2.0 movement wouldn’t go very far with only the early pioneers, evangelists talking to themselves, dissmissing enterprise requirements.  For the principles to become practice in business, we need a more balanced mix, and in a twisted way the gadget may just help achieve that.

Those who can’t afford the full registration are not entirely locked out: Socialtext CEO and top evangelist Ross Mayfield will facilitate Un-Conference 2.0 the day before the official conference, at a cost of $50.

Finally, startups have a chance to present the attending VCs, media, bloggers at  LaunchPad – Ismael announced this event over the weekend, and already has 10 particpants – get in there while you can.  Note to my (numerous) VC readers: I hope you will be there, too.

If you’re still hesitating, check out the Agenda, the list of Speakers,  Media representatives,  and if you haven’t done so, register now.

I’ve saved the best for last: don’t use the standard registration, save $100 by registering here.

Update: while I was typing here, fellow Enterprise Irregular Dennis Howlett explained why this is an Irregular (pun intended) Conference in more than one way.  Update to the update: see Susan’s excellent summary.

(cross-posted on the Conference Blog)

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