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Sync Update: Syncplicity, Dropbox, Windows Live (?) Mesh

Quick update to my recent Syncplicity review:

In the meantime Microsoft’s Windows Live Mesh opened to the public, combining synhcronization and backup – also competing with their own Foldershare.  Now a word on what will happen to Foldershare, but I guess the writing is on the wall.  That said,  Live Mesh just failed for me the second time, so I can’t really recommend it.

Another service, Dropbox is getting a lot of buzz nowadays, largely to a smart theme of giving out limited numbers of beta invitations.  Apparently artificially created shortage is good marketing, bloggers LOVE being able to give away 10 or so invites…

Dropbox has one advantage over Syncplicity: it’s multi-platform, including Apple’s OS X and Linux, whereas Syncplicity is Windows only for now.  But that’s where it ends: it has less features (forget Web Apps integration, e.g. Google, Zoho, Scribd, Picnik), and has what I consider a huge flaw:  you have to drop your files into a dedicated folder to be synchronized.   That may be reasonable if you want to collaborate on a limited set of files, but it simply does not resolve the “access to all my data anywhere, anytime” problem.  It’s certainly a show-stopper for me.

So if you’re waiting for a Dropbox invitation, you might as well try Syncplicity – you’ll love it.  And if you sign up here, you get 1G more, i.e. 3G of free storage instead of the standard 2G.

Update: I received a very good, constructive comment from Assaf, who pointed out this was a largely negative post.   In my mind this post is an extension of my original Syncplicity review, but now that I re-read it on it’s own, I agree with Assaf.  Please read my response here, that makes this post complete.

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Swisscom Selects Zoho for Business SaaS Offering

If the second largest Swiss telco partnered with Google for email, then who would the #1 select for business applications?   You guessed right (I hope):  it’s Zoho. smile_wink

Swisscom, Switzerland’s leading telco has for a while need piloting Teamnet, a business collaboration portal, which includes a customized version of Zoho Business, with Zoho Writer, Sheet, Show, Notebook, Meeting and other tools.

 

This comes on the heels of another, larger scale Zoho partnership with Baihui in China. 

Zoho Business, also offered of course directly by Zoho is currently in private beta, which typically means by invitation – but here’s a secret (don’t tell anyone!smile_wink) : it’s actually open for use.  

Zoho has a few similar deals in the works, and they also have white-label partnerships with fairly large corporate customers.  The latter is probably the less-known side of the Zoho Story, but the one that allows them to offer their services free to individual users.

As a side-note, Swisscom certainly does not operate only in Switzerland: they were the team that outfitted last years Office 2.0 conference with excellent wi-fi – quite a story in itself.

Related posts at: Between the Lines, CenterNetworks,

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Did Twitter Kill Summize?

Summize has always been fast and reliable. In fact in the days of the worst Twitter outage, with Reply and other functions disabled, Summize was the savior of the Twitterverse.  But now that Twitter acquired Summize, I’m seeing it dead quire frequently.

The Twitterization of Summize has begun smile_sad

Update (7/24):  In the meantine Twitter closed the deal with Summize, it’s now rebranded as Twitter Search.  While Summize used to be rock-solid and fast, I can confirm that Twitter Search is spotty (simply missed entries) and is often delayed.  A sad transition, indeed. 🙁

Update: (5/22/09):  Finally, a year later others agree that Twitter’s Search Engine Is Very, Very, Broken (Louis Gray)

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Syncplicity: Simply Excellent Synchronization, Online Backup and More

(Updated)
In today’s world where features are hyped as products and project teams masquerade as companies it’s truly refreshing to see a service that’s almost an All-in-One (OK, perhaps Four-in-One) in it’s category, which I would loosely define as protecting, sharing and synchronizing one’s data.

Recently launched Syncplicity:

  • Synchronizes your data across multiple computers a’la Foldershare
  • Provides secure online backup a’la Mozy
  • Facilitates easy online file sharing a’la box.net..etc
  • Integrates with  online services like Google, Zoho, Scribd, Picnik (somewhat like now defunct Docsyncer?)

An impressive list by all means.   Oh, and congrat’s to the team for finding an available domain name that’s actually a perfect description of what they do.  The simplicity part probably refers to the ease of installation and use not the task they perform in the background. smile_wink.

Getting Started
Registration, installation of the client is quick and easy, more importantly, after the initial configuration you can forget about the software – it works for you in the background non-intrusively, allowing you peace of mind.  You can leave it to Syncplicity to find all your document and media files or specify directories to be synchronized.  The process allows more granular control than Foldershare, where one of my gripes was that if I select My Documents ( a fairly obvious choice), I cannot exempt subdirectories, which results in conflict with some stubborn programs (e.g. Evernote).  With Syncplicity you can precisely fine-tune what you want synchronized, in fact they indicated that filename-based exclusion is in the development plan. (If you ever had your Picasa.ini files messed up by Foldershare, you know what I am talking about…)

Synchronization
The major difference compared to Foldershare is that Syncplicity is not a peer-to-peer product: it actually uploads your files to their servers, where they are encrypted (AES-256) and are available either to the Syncplicity clients on your other computers, or directly, via a Web browser.  This may be a show-stopper for some, and a convenience for others: unlike Foldershare, this approach does not require all synchronized computers to be online at the same time.  And since the files are stored online, it might as well be used as a backup service – this is where we enter Mozy-land.

Backup
The two major differences vs. Mozy are encryption and ease of restoring files from the backup set.
Mozy performs all encryption on your computer and even allows you to pick your private key: it can hardly be any safer (so safe, that if you lose the key, you’re files are gone forever).  Syncplicity transmits your files using SSL and the AES 256-bit encryption occurs in their data center, using a random key that is then sent off to a different location. Since they hold the key, there’s definitely a trust issue to ponder here.
Of course a backup solution is only as good as the restore, and, unlike Mozy, which will send a zip file hours after your request, then to be decrypted on your PC, accessing your files with Syncplicity couldn’t be any simpler.  Install the client on any PC and auto-download entire directories, or just browse the online version, check file revision history and pick what you’d like to download manually.

Sharing
Syncplicity offers both file and folder-level sharing: from your PC, right-click on any file to get a shareable link, which will allow anyone you email it to download the file from their website.  Or share entire folders to any email address, and the receiving party can either browse the folder’s online version, or, if they have the Syncplicity client installed, you both will have identical copies on your computers.  You can further specify view-only or edit access – the latter takes us into collaboration-land: updates made by any sharing party will be synchronized back to all other computers.  Be aware though that each party will still work on individual copies prior to save/sync, so with long multiple edits it’s quite possible to end up with several versions of the same document, due to Syncplicity’s conflict resolution.

This is why I believe real-time online collaboration is superior: there’s only one master copy, and no confusion between revisions.  This is what Google Docs and Zoho offer, and – surprise, surprise! – Syncplicity won’t let you down here, either.
They have created the best seamless offline/online integration I’ve seen with Google Docs: at the initial run your designated PC folder (e.g. My Documents) will get uploaded to your Google Docs account, and Google docs will be placed in a subdirectory on your computer.  From this point on you can edit these documents using Google, Word, Excel ..etc – your offline and online versions will be kept in sync.  This is pretty good, but not perfect: since Google docs only support a subset of the Word functions, after an online edit Syncplicity keeps two (and potentially more) versions of the same file – one with the latest changes, the other with a full set of Word functions “lost” in the conversion to Google.

Syncplicity’s most recently added online partners are:

  • Zoho – Right-click for the  ‘Edit in Zoho’ option.  Saving updates the document both on your computer, Syncplicity, but NOT on Zoho and Zoho (fixed, that was fast)
  • ScribdiPaper view of your files on the desktop.
  • Picnik – Right-click to choose “Edit in Picnik” for all your photos.

The Zoho integration presents a funny situation: you can now use Zoho Writer to save a file to your Google Docs space (Zoho>Desktop>Syncplicity>Google).  Not sure how practical this is, but I like the irony of a third party creating Zoho>Google integrationsmile_tongue.  On a more serious note, what I really would like to see is full Syncplicity<>Zoho integration, like it works with Google today (and since Zoho supports more Word functions, the conversion should be less lossy).  And while on the wish-list, how about sync-ing to Flickr?

Is it for you?
First of all, pricing: Free for two computers and 2G space, $9.99/month or $99 annually for any number of computers and 40G of storage.  You can sign up here to get 1G more, i.e. 3G of free storage, or 45G on paid accounts (using ZOLIBLOG as invitation code also works).  The price-tag is clearly heftier than, say Mozy, or free Foldershare, but there’s a lot more functionality you get – and oh, boy, when did box.net become so expensive?

The one potential downside is the fact that Syncplicity is a pre-funding startup. Will they survive?  This market has seen casualties (Docsyncer, Omnidrive?), successful exits (Mozy, Foldershare), and stable, ongoing services.  The answer is: who knows?   The Founders are ex-Microsofties, they’ve put an amazing service together in a very short time, so I’d put my chips on them, but in business there are no guarantees.

A better question to ask what you’re real risk is.  If online backup is critically important to you, and are already paying for a service like Mozy, I wouldn’t abandon it yet (Mozy is now owned by EMC, not going anywhere).  If you’re mostly just syncing currently, or don’t have a solid backup solution for now, there’s not much to lose. Even if Syncplicity were to disappear, your files will be replicated in several places, you don’t lose access.

In fact, by signing up, you help Syncplicity show traction, which is critical in the funding process, so you can help solidify their position.  Happy Sync-ing!smile_regular

Update (7/17): In the meantime Microsoft’s Windows Live Mesh opened to the public, combining synhcronization and backup – also competing with their own Foldershare.  Now a word on what will happen to Foldershare, but I guess the writing is on the wall.  That said, I Live Mesh just failed for me the second time, so I can’t really recommend it.

Another service, Dropbox is getting hyped a lot nowadays, largely to a smart theme of giving out limited numbers of invitations.  Apparently artificially created shortage is good marketing, bloggers LOVE being able to give away 10 or so invites…   Dropbox has one advantage over Syncplicity: it’s multi-platform, including Apple’s OS X and Linux, whereas Syncplicity is Windows only for now.  But that’s where it ends: it has less features (forget Web Apps integration), and has what I consider a huge flaw:  you have to drop your files into a dedicated folder to be synchronized.   That may be reasonable if you want to collaborate on a limited set of files, but it simply does not resolve the “access to all myy data anywhere, anytime” problem.  It’s certainly a show-stopper for me.

So if you’re waiting for a Dropbox invitation, you might as well try Syncplicity – you’ll love it.  And if you sign up here, you get 1G more, i.e. 3G of free storage instead of the standard 2G.

Update #2:  Congratulations to the Syncplicity team on their funding.

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Email is Not in Danger, Thank You

Yet-another-email-is-dead (OK, just in danger) article, this time by Alex Iskold @ ReadWriteWeb.  Alex adds Twitter‘s increasing popularity to the standard “reusable” arguments: teenagers using IM, or increasingly SMS, and most recently Facebook instead of email which they find cumbersome, slow and unreliable – hence email usage will decline.

I beg to disagree as I did before, and before.  Sure, I also get frustrated by the occasional rapid-fire exchange of one-line emails when by the 15th round we both realize the conversation should have started on IM. Most of teenagers’ interaction is social, immediate, and SMS works perfectly well in those situations. However, we all enter business, get a job..etc sooner or later, like it or not…smile_wink Our communication style changes along with that – often requiring a build-up of logical structure, sequence, or simply a written record of facts, and email is vital for this type of communication.  As much fun Twitter may be, I rarely have (or see) serious ongoing discussions there  – in other words Tweets are in addition, instead of email.

Email in business is being “attacked” from another direction though: for project teams, planning activity, collaboratively designing a document, staging an event… etc email is a real wasteful medium. Or should I say, it’s the perfect place for information to get buried. This type of communication is most effective using a wiki, or an increasing number of online tools supporting native collaboration.  Yesterday I reviewed a startup CEO’s ppt deck, and it took us 4 rounds of emailed versions of the same presentation – it would have been a lot easier to collaborate on just one “master” presentation in Zoho Show.

So yes, I agree with Alex, even in business we’re offloading stuff off email.  But email is far from dead, or even in danger, and it won’t be any time soon. We just have to learn to use the right tool in the right situation. As usual, Rod Boothby says it better in a single chart:

Rod’s chart is almost two years old, but still valid – perhaps I would update it to say “Wiki and collaborative documents”.  My own post here is a slightly updated version of an older one from last year, which in turn was an almost verbatim reprint of another one from July 2006. I rarely re-post old stuff, but in this case I felt it still made a valid point.  Next year, when someone brings up the “is email dead?” question, I’ll dust it off again. smile_tongue

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Zoho Show: Another Step Towards Better Group Collaboration

I don’t normally write about incremental product updates, even if they come from one of my Clients – like in this case Zoho.  But today’s Zoho Show update touches a pet peeve of mine, group collaboration, specifically the lack of portable group definitions available for many online services.

For example the Enterprise Irregulars group has intense discussion threads using Google Groups, which I often praised for stepping out of being just a group email mechanism, becoming a mini community/collaborative platform.  But it’s a closed system, the definition of a “group”, i.e. it’s members does not exist outside the Groups application, we can’t just simply share a Google Doc,  Spreadsheet, or Calendar with the predefined EI group. Note: I am not complaining about Google specifically ,  most services are like this, basically allowing three levels of collaboration/sharing:

  • none (private)
  • shared with a list of users
  • public

Zoho started to address better Group management about half a year ago, in February, enabling Writer, Sheet and Mail to recognize a Group created in their My Account area.  Today Zoho Show joins the list: you can share your presentations with contacts pulled from Zoho Mail, save them to groups, or use groups defined elsewhere (Mail, Accounts) in Zoho.  Eventually there will be multiple privacy / sharing levels within the Zoho Universe:

  • private
  • shared with individual email id’s
  • shared with Groups (defined once, recognized in all applications)
  • shared by Domain (i.e. share info within your business)

Other than group collaboration, today’s update brings export capability to PowerPoint and other formats, expanded language support, easy embedding of Picasa images (Flickr support has been available for a while) and more.  For a full list of the enhancements see the Zoho Blog.

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SaaS and the Shifting Software Business Model

Barely two years ago we debated whether little-known Zoho was worth paying attention to. The majority view was that their Office applications were weak contenders that would never challenge the Microsoft suite’s position. I think I was in the minority stating that I really did not need more than 10-20% of Word or Excel’s functionality, but online-anywhere access and collaboration made the switch worthwhile.

Today Robert Scoble reports he is seeing online applications wherever he turns:

Today I’d say the skill set is shifting once again. This time to something like Zoho Writer or Google’s Docs. Because if you visit Fast Company’s offices in New York, for instance, they want to work with you on your copy in live time. Fast Fast Fast is the word of the day. It’s in our title, after all. Now some people still use Word, but last time I was there one of the editors told me he was moving everything over to Google’s Docs because it let him work with his authors much more effectively.

These are no longer yesterday’s wannabe applications. Zoho Sheet recently added Macro and Pivot Table support , going way beyond the average user’s needs (and certainly exceeding my spreadsheet skills, which are stuck somewhere at the Lotus 1-2-3 level). Zoho Writer today added an equation editor and LaTex support. Heck, I don’t even know latex from silicone, what is it doing in my editor? smile_wink
As I found out it’s important for Zoho’s academic and student users, once again, going way beyond an average user’s needs. (the other update today is mass import from Google Docs: nice, special delivery for Dennis, but I still would like to see a list of all my online docs, be it Zoho or Google, open them, edit them, and save to whichever format (and storage) I want to.)

Online applications have arrived, they’ve become feature-rich, powerful, and are the way software will be consumed in the future. They also change the business landscape.

Software margins choked by the cloud? – asks Matt Assay at CNet, pointing out a shift in Microsoft’s tone about cloud computing, recognizing that in the future they will host apps for a majority of their customers, and that their margins will seriously decline:

There’s not a chance in Hades that Microsoft will be able to charge more for its cloud-based offerings–not when its competitors are using the cloud to pummel its desktop and server-based offerings. This is something that Microsoft (and everyone else) is simply going to have to get used to. The go-go days of outrageous software margins are over. Done.

Matt cites Nick Carr who in turn recently discussed

…the different economics of providing software as a Web service and the aggressive pricing strategies of cloud pioneers like Google, Zoho, and Amazon.

This is fellow Enterprise Irregular Larry Dignan’s key take-away from the Bill & Steve show, too:

Microsoft CEO Steve Ballmer acknowledged the fact that a lot of computing is happening in the browser and not in applications. He also said that the future of software will have “a much more balanced computational model” and that Microsoft will have to compromise.

Of course it isn’t just Office. The obvious business application is CRM, where Salesforce.com pioneered the concept and delivered the first On-demand product. But now a funny thing is happening: the pioneer is increasingly being replaced by more inexpensive competitors, including my Client, Zoho. Yes, SaaS disrupts the traditional software market, but there’s another equally important trend happening: the commoditization of software.

Commoditization is beneficial to customers, but a death-spiral to (most) vendors. Except for the few that drive commoditization. Zoho makes no secret of doing exactly that.

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Document Collaboration Just Got Easier

I often need to share a document with a few reviewers / contributors, and I hate sending attachments. Attachments are redundant, wasteful, and if you start marking up different copies of the same document, then emailing them around, you’re in for a major version-control nightmare.

The clean solution: share an online document. But which platform to use? I use Zoho applications, widely recognized to be the best. But until today, there’s been one obstacle to unlimited, open collaboration: users had to create a Zoho account first. Not that it was complicated (30 seconds?), but some people will stay away from apps requiring account registration as a principle.

The solution? Well, if you have any sort of online presence, chances are you already have an account either with Yahoo or Google. From now on you can use these credentials – yes, your Google / Yahoo account – to log in to Zoho applications. No more worrying whether the other party can access your shared documents.

The Zoho team points to a poll ran by Lifehacker last year. Obviously there are more Google than Zoho users. But look at the reason: most already have a Google account, and refuse to create another one for Zoho. Those who actually tried both system prefer Zoho by a 3:1 margin. So it clearly made sense for Zoho to remove the bottleneck and open up to their systems.

But I suspect this is just the beginning. TechCrunch France Editor Ouriel Ohayon and ZDNet’s Dennis Howlett raised the issue of mass importing one’s Google documents to Zoho. I think it would make sense, although I don’t necessarily like importing – it’s a one-time shot.

Why not just make all documents available to online users, no matter where they were created? You should be able to list your Google and Zoho documents, open them, edit them, and save to whichever format (and storage) you want to.

Either way I’m sure we’ll see more open access and collaboration coming soon. smile_regular

(Disclosure: I’m an Advisor to Zoho)

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Why Cambrian House Failed – it’s All in the Pizzaz

Cambrian House, the poster-boys of Crowdsourcing are essentially dead – assets being sold in a garage sale for a fraction of what investors put in. TechCrunch and Mark Evans speculate the House collapsed due to poor execution.

Of course.. in fact they were doomed to fail, and it was obvious ever since the 1000 pizzas episode. This is what I wrote back then:

They are not afraid of unusual publicity stunts, although frankly Feeding Google was more about noise than being smart: followed by cameras, completely unannounced, they descended on the Google campus with 1000 pizzas at 3pm.
Did you get that? Google, as in Google the company famous for it’s free gourmet food, at 3pm, as in just after lunch, before dinner – no wonder they were soon escorted off campus.
Cambrian guys, I have a free idea for you: next time set up camp with your 1000 pizzaz at Stanford, you’ll be heroes and won’t leave without 100’s of new ideas…and I don’t even want 75 points, just invite me for the pizza-fest.

OK, I admit I am being sarcastic. And I liked the concept, too bad it did not work.

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Spreadsheet Macros and Pivot Tables: Google Says No. EditGrid Says No. Zoho Just Does It.

OK, OK, I admit, the title is a bit tongue-in-cheek… but real. Sophisticated Excel users have long complained that none of the online spreadsheets support Macros or Pivot Tables. The answer has so far been sorry, no can do…

Google hinted they would likely not do it, as reported by TechCrunch:

Will Google Spreadsheets ever have advanced features like pivot tables, macros or offline database integrations? (This was actually my question) Scott said they are constantly trying to find the balance between speed and utility. It will never be a heavy duty analytics program because that would be too heavy and bulky for the average user.

EditGrid’s David Lee also suggested Pivot Table are too difficult to do online. Well, maybe, but here they are both, in Zoho Sheet. Not that it comes a real surprise, in fact ever since the launch of Zoho DB pivot tables were just a matter of time, and Zoho has promised macros for some time, too.

I admit I probably don’t appreciate the importance of these two features, as I’ve said before, the level of my spreadsheet competency is probably stuck somewhere at Lotus 1-2-3. smile_wink. But even I used very limited Excel macros in the past, although typically be recording and editing afterward, rather than writing them in Visual Basic. Now Zoho Sheet can interpret VB directly, without using Microsoft’s back-end, and that means you can import your Excel spreadsheet, the macros no longer die. No other spreadsheet (other than Excel itself) supports VB macros.

Zoho launched a “marketplace” -sort of, being free – of VB macros at http://vbmacros.wiki.zoho.com/

As for pivot tables, they are an important analytical tool, but instead of reading me, why don’t you look at this demo video: