Ma.gnolia, a social bookmarking service is down, lost all their user data and they don’t know if / when they can recover

This is as bad as it can get for any Web 2.0 service (and more importantly for users), and the backlash against Cloud services has already started.   My first reaction is taking Stowe Boyd’s approach – a quick overview of how safe my own data is.

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Update: also read Krish’s post @ ClouDave: Magnolia Effect – Should We Trust The Clouds?

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  • How can people even think of launching a service without revealing the price upfront?
  • How can they expect users to go through the hassle of signing up, installing software, only to find the price info after all this?
  • Why do people still fall for this?

I’m discussing the above and more using Zumodrive’s launch as case study over @ CloudAve – read the details here.

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Loren Baker, Editor of Search Engine Journal discusses his experience of getting his Google account frozen without a warning.  Nothing new, we see these cases every few months. If you’re a well-know blogger like Loren, getting resolution might take 15 hours –  I don’t even want to think how long it would take for less prominent users get their account issues fixed.

There are a few things we can all learn from Loren’s case:

  • Communication – $50 buys you Phone Support
  • Backup – offline, within Google or another Web service
  • Your Domain – should be a no-brainer for Branding reasons anyway, and when all hell breaks lose, allows to quickly switch to another provider.

I’m discussing these and other steps to avoid disruption on CloudAve. (To stay up-to-date on SaaS, Cloud Computing and Business, grab the CloudAve Feed here).

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Quick update to my recent Syncplicity review:

In the meantime Microsoft’s Windows Live Mesh opened to the public, combining synhcronization and backup – also competing with their own Foldershare.  Now a word on what will happen to Foldershare, but I guess the writing is on the wall.  That said,  Live Mesh just failed for me the second time, so I can’t really recommend it.

Another service, Dropbox is getting a lot of buzz nowadays, largely to a smart theme of giving out limited numbers of beta invitations.  Apparently artificially created shortage is good marketing, bloggers LOVE being able to give away 10 or so invites…

Dropbox has one advantage over Syncplicity: it’s multi-platform, including Apple’s OS X and Linux, whereas Syncplicity is Windows only for now.  But that’s where it ends: it has less features (forget Web Apps integration, e.g. Google, Zoho, Scribd, Picnik), and has what I consider a huge flaw:  you have to drop your files into a dedicated folder to be synchronized.   That may be reasonable if you want to collaborate on a limited set of files, but it simply does not resolve the “access to all my data anywhere, anytime” problem.  It’s certainly a show-stopper for me.

So if you’re waiting for a Dropbox invitation, you might as well try Syncplicity – you’ll love it.  And if you sign up here, you get 1G more, i.e. 3G of free storage instead of the standard 2G.

Update: I received a very good, constructive comment from Assaf, who pointed out this was a largely negative post.   In my mind this post is an extension of my original Syncplicity review, but now that I re-read it on it’s own, I agree with Assaf.  Please read my response here, that makes this post complete.

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(Updated)
In today’s world where features are hyped as products and project teams masquerade as companies it’s truly refreshing to see a service that’s almost an All-in-One (OK, perhaps Four-in-One) in it’s category, which I would loosely define as protecting, sharing and synchronizing one’s data.

Recently launched Syncplicity:

  • Synchronizes your data across multiple computers a’la Foldershare
  • Provides secure online backup a’la Mozy
  • Facilitates easy online file sharing a’la box.net..etc
  • Integrates with  online services like Google, Zoho, Scribd, Picnik (somewhat like now defunct Docsyncer?)

An impressive list by all means.   Oh, and congrat’s to the team for finding an available domain name that’s actually a perfect description of what they do.  The simplicity part probably refers to the ease of installation and use not the task they perform in the background. smile_wink.

Getting Started
Registration, installation of the client is quick and easy, more importantly, after the initial configuration you can forget about the software – it works for you in the background non-intrusively, allowing you peace of mind.  You can leave it to Syncplicity to find all your document and media files or specify directories to be synchronized.  The process allows more granular control than Foldershare, where one of my gripes was that if I select My Documents ( a fairly obvious choice), I cannot exempt subdirectories, which results in conflict with some stubborn programs (e.g. Evernote).  With Syncplicity you can precisely fine-tune what you want synchronized, in fact they indicated that filename-based exclusion is in the development plan. (If you ever had your Picasa.ini files messed up by Foldershare, you know what I am talking about…)

Synchronization
The major difference compared to Foldershare is that Syncplicity is not a peer-to-peer product: it actually uploads your files to their servers, where they are encrypted (AES-256) and are available either to the Syncplicity clients on your other computers, or directly, via a Web browser.  This may be a show-stopper for some, and a convenience for others: unlike Foldershare, this approach does not require all synchronized computers to be online at the same time.  And since the files are stored online, it might as well be used as a backup service – this is where we enter Mozy-land.

Backup
The two major differences vs. Mozy are encryption and ease of restoring files from the backup set.
Mozy performs all encryption on your computer and even allows you to pick your private key: it can hardly be any safer (so safe, that if you lose the key, you’re files are gone forever).  Syncplicity transmits your files using SSL and the AES 256-bit encryption occurs in their data center, using a random key that is then sent off to a different location. Since they hold the key, there’s definitely a trust issue to ponder here.
Of course a backup solution is only as good as the restore, and, unlike Mozy, which will send a zip file hours after your request, then to be decrypted on your PC, accessing your files with Syncplicity couldn’t be any simpler.  Install the client on any PC and auto-download entire directories, or just browse the online version, check file revision history and pick what you’d like to download manually.

Sharing
Syncplicity offers both file and folder-level sharing: from your PC, right-click on any file to get a shareable link, which will allow anyone you email it to download the file from their website.  Or share entire folders to any email address, and the receiving party can either browse the folder’s online version, or, if they have the Syncplicity client installed, you both will have identical copies on your computers.  You can further specify view-only or edit access – the latter takes us into collaboration-land: updates made by any sharing party will be synchronized back to all other computers.  Be aware though that each party will still work on individual copies prior to save/sync, so with long multiple edits it’s quite possible to end up with several versions of the same document, due to Syncplicity’s conflict resolution.

This is why I believe real-time online collaboration is superior: there’s only one master copy, and no confusion between revisions.  This is what Google Docs and Zoho offer, and – surprise, surprise! – Syncplicity won’t let you down here, either.
They have created the best seamless offline/online integration I’ve seen with Google Docs: at the initial run your designated PC folder (e.g. My Documents) will get uploaded to your Google Docs account, and Google docs will be placed in a subdirectory on your computer.  From this point on you can edit these documents using Google, Word, Excel ..etc – your offline and online versions will be kept in sync.  This is pretty good, but not perfect: since Google docs only support a subset of the Word functions, after an online edit Syncplicity keeps two (and potentially more) versions of the same file – one with the latest changes, the other with a full set of Word functions “lost” in the conversion to Google.

Syncplicity’s most recently added online partners are:

  • Zoho – Right-click for the  ‘Edit in Zoho’ option.  Saving updates the document both on your computer, Syncplicity, but NOT on Zoho and Zoho (fixed, that was fast)
  • ScribdiPaper view of your files on the desktop.
  • Picnik – Right-click to choose “Edit in Picnik” for all your photos.

The Zoho integration presents a funny situation: you can now use Zoho Writer to save a file to your Google Docs space (Zoho>Desktop>Syncplicity>Google).  Not sure how practical this is, but I like the irony of a third party creating Zoho>Google integrationsmile_tongue.  On a more serious note, what I really would like to see is full Syncplicity<>Zoho integration, like it works with Google today (and since Zoho supports more Word functions, the conversion should be less lossy).  And while on the wish-list, how about sync-ing to Flickr?

Is it for you?
First of all, pricing: Free for two computers and 2G space, $9.99/month or $99 annually for any number of computers and 40G of storage.  You can sign up here to get 1G more, i.e. 3G of free storage, or 45G on paid accounts (using ZOLIBLOG as invitation code also works).  The price-tag is clearly heftier than, say Mozy, or free Foldershare, but there’s a lot more functionality you get – and oh, boy, when did box.net become so expensive?

The one potential downside is the fact that Syncplicity is a pre-funding startup. Will they survive?  This market has seen casualties (Docsyncer, Omnidrive?), successful exits (Mozy, Foldershare), and stable, ongoing services.  The answer is: who knows?   The Founders are ex-Microsofties, they’ve put an amazing service together in a very short time, so I’d put my chips on them, but in business there are no guarantees.

A better question to ask what you’re real risk is.  If online backup is critically important to you, and are already paying for a service like Mozy, I wouldn’t abandon it yet (Mozy is now owned by EMC, not going anywhere).  If you’re mostly just syncing currently, or don’t have a solid backup solution for now, there’s not much to lose. Even if Syncplicity were to disappear, your files will be replicated in several places, you don’t lose access.

In fact, by signing up, you help Syncplicity show traction, which is critical in the funding process, so you can help solidify their position.  Happy Sync-ing!smile_regular

Update (7/17): In the meantime Microsoft’s Windows Live Mesh opened to the public, combining synhcronization and backup – also competing with their own Foldershare.  Now a word on what will happen to Foldershare, but I guess the writing is on the wall.  That said, I Live Mesh just failed for me the second time, so I can’t really recommend it.

Another service, Dropbox is getting hyped a lot nowadays, largely to a smart theme of giving out limited numbers of invitations.  Apparently artificially created shortage is good marketing, bloggers LOVE being able to give away 10 or so invites…   Dropbox has one advantage over Syncplicity: it’s multi-platform, including Apple’s OS X and Linux, whereas Syncplicity is Windows only for now.  But that’s where it ends: it has less features (forget Web Apps integration), and has what I consider a huge flaw:  you have to drop your files into a dedicated folder to be synchronized.   That may be reasonable if you want to collaborate on a limited set of files, but it simply does not resolve the “access to all myy data anywhere, anytime” problem.  It’s certainly a show-stopper for me.

So if you’re waiting for a Dropbox invitation, you might as well try Syncplicity – you’ll love it.  And if you sign up here, you get 1G more, i.e. 3G of free storage instead of the standard 2G.

Update #2:  Congratulations to the Syncplicity team on their funding.

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Steve Gillmor redefined TechCrunch today with a thoughtful but loooong (1709 words!) post on Windows Live Mesh. Others come to rescue translating him:

Robert Scoble: But, let’s translate Gillmor: Microsoft Mesh is fascinating. Agreed.

Phil Wainewright: Steve turns that around and points out that what Mesh is really about is connecting the desktop into the cloud

Mike Arrington: I’m pretty sure he’s saying Mesh = good.

Even Microsoft’s Steve Clayton is lost:

I got lost about two thirds of the way in to this post from Steve Gillmor but the first third was a great read. Actually the whole thing was but I just got a bit lost as I think some of the things going on in Steve’s fast thinking brain didn’t quite make it through to the keyboard so you’re left having to assume some things. I’m assuming he likes Mesh though. I think he does.

Commenters on TechCrunch were ruthless, I won’t even begin quoting them. But don’t get me wrong: this is a good article, which would have been a great fit for ReadWriteWeb, but the TC crowd expects short, to-the-point, fairly descriptive posts. In the words of TC owner Mike Arrington:

Steve is an acquired taste. his writing isn’t efficiently packaged into bite sized chunks like a lot of people have come to expect. but if you decide to give it the attention it needs, you may find that you come away a little bit smarter after you’re finished.

Yes. And perhaps Mike is trying to redefine TC’s style himself. But you have to know your readers, Mike – perhaps a a new tab for Essays would be appropriate – or if you want Gillmor’s writing part of the main flow, a graphical “grab a coffee this is a long one” icon would help.

Now, on to the bigger question, why Live Mesh is just Barely Live. (And yes, this will be a long post, too, but due to the screenprints.)

The first leaked news declared this a solution to “sync everything with everything”. Then came Amit Mital, Live Mesh General Manager with a visionary video and announcement at the Web 2.0 Expo last week, adding towards the end: initially it will sync only Windows PC’s, adding more platforms and devices over time. Ahh! So it’s a … Foldershare for now.

Minutes after the presentation I was chatting with a startup CEO who reminded me he had seen a similar video from Microsoft years ago: kid playing, Mom capturing video on cell-phone, family watching it almost real-time on various devices, executive-type Dad watching video on his laptop at an airport feeling “almost at home”. Great video, and yes, it was conceptually familiar, but what has materialized of it?

Live Mesh will be great when it really happens, but for now it’s largely waporware: pre-announcement, typical Microsoft-style. And now, if you’re still here, why don’t you follow me through the hoops of trying to sign up for (Barely) Live Mesh.

Google Search and several Microsoft blogs point to http://mesh.com so that’s where we start:

Hm… I could never figure out why I so often get signed out of Live Network (good old passport style), and if that’s the case why can I not sign back here. But that’s OK, we just take a detour to live.com, sign in and come back to mesh.com:

I though I had just signed in, but fine, let’s do it again. Oops:

The sign-in button changes to sign up – as in sign up for a waiting list. Not fun.. but let’s do it anyway. Btw, before the wait-list screen there was another screen where I had to agree to some terms – sort of usual for actually using a service, but for getting on a waiting list?

Now we’re in something called Microsoft Connect. Is this the same thing? Who knows…let’s click Register (but why, after sign-up, sign-in, agree, now register? WTF?)

I’m starting to really not like this. So far I’ve been presented with a maze of registration, confirmation, you-name-it screens, and I don’t know where the hell I am. Let’s backtrack a bit.

Oh, several screens above, at the waiting list signup, it stated on the next screen I should click Connection Directory, a small option on the top, not the main Register for Connect link… but who reads small prints, all screens should offer enough navigational clues to not get me lost. OK, redoing, now…

This jungle is the Connection Directory. No sign of Live Mesh, at least not on the first page. Text search to the rescue: there we are… somewhere towards the bottom (scroll way down) there is Live Mesh Tech Preview! Voila! (or not). The button to click is Apply Now! As if I hadn’t done it a zillion times already…

Hm.. I can do this now with my eyes closed… click.. click..click.

Geez, this looks like a plain old BS signup form again. I’ve had it. Done. I let others experiment with Microsoft’s Windows Dead Mesh. Let me know when it’s Live. For real.

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Mike Egan @ Computerworld makes the case for PC’s to be smarter, with improved awareness of cell-phones, which means of their owners.

PCs would benefit greatly from awareness about the location of the user. Is she sitting in front of me? Is she out of the building? Imagine if your PC performed routine maintenance, or kicked into security mode when it knew you weren’t around. Since we take them wherever we go, cell phones are ideal devices to inform our PCs whether we’re in the room or not.

We like to set up our PCs just so, with color schemes and specific files and applications we like to use. Imagine if our phones could carry sets of configurations around and magically transform any PC we happen to be using into one set up just like the computer at home or in the office.

We work on documents, then go home and work on them some more. Why don’t phones automatically carry the latest version and upload it to whichever PC we’re using? Why do most of us still use e-mail for this?

A recent Gartner study discusses similar concepts named “Portable Personality Solutions.” Whether the media is thumb drives as in the Gartner study, or cell phones as in Egan’s vision, the core idea is the same: your preferences, your “digital personality” is always with you in your device, and is uploaded and downloaded wirelessly and automatically to whatever computer you want to use.

I like the concept, but it involves unnecessary steps: far too many uploads and downloads, a sure sign that it’s based on today’s computing model, instead of tomorrow’s. I laid out a similar but more far-reaching concept last year:

  • the mobile phone brings the connectivity, browser and some personalization
  • the actual work devices are the cheap displays, keyboards easily found anywhere.
  • the apps and data are on the Net

Can you spot the key difference? There is no computer. Yes, the PC is gone, the display and keyboard are there for convenience reasons (who doesn’t like large displays?) the mobile device can do the minimal processing I need since the heavy workload is carried in the Cloud. Granted this is not the solution for 3-D Modeling, Video Editing and the like, just for regular productivity work, which is what most of us use computers for anyway.

Now, to be fair, this is not really my concept, I was just interpreting Zoho CEO Sridhar Vembu’s personal computing nirvana vision. Recently he developed his vision a step further (actually, it’s not him dreaming further, it’s the technology that advances fast):

Given how mobile phones pack a whole lot of functionality in a tiny package, I have wondered if the ideal server farm is just tens of thousands of mobile phones packed together. It seems to me that the semiconductor technology behind mobile devices is far, far more power efficient than the stuff that goes in servers. Partly it is a backwards compatibility issue, with servers having to run code written all the way back to 1980s, while mobile phones simply didn’t exist that far back. Partly, it is also a function of how traditional client-server applications were architectural monoliths, compared to the deeply distributed “service-oriented architecture” that is common in web applications today.

With mobile phones approaching very respectable CPU & memory capacity, packaging them together as a server cluster makes a lot of sense. Linux can run on almost all of the modern CPUs common in cell-phones, and the mobile version of Java seems actually well-suited for server use, particularly for deeply partitioned, distributed applications. Lightweightness is actually an advantage in server software, just as it is in mobile software.

I wonder how far-fetched this vision is, but have to say this former Qualcomm engineer who just spent a few millions of dollars to create two data centers which will soon provide automatic failover might just know what he is talking about… smile_shades

Update: “Spanning Sync” Charlie is thinking along similar lines: Will Your Next PC be an iPhone?

Update (4/13): Is it Time For a Portable Dumb Terminal?

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Foldershare is a handy tool that keeps several PC’s in sync – most of the time, when it works.  Of course sometimes it goes down, defying it’s new Windows Live moniker. smile_embaressed

Unlike the previous, week-long outage, this one was just a few hours, but even now as it recovers, users can’t log in:

Outages are inevitable, but the repeated incidents made me realize that Foldershare has a design glitch: it’s dependence on logging in to a web server for no good reason.

  • Yes, I understand setup, customization is all through the Web.
  • However, once set up, the need to change configuration is rare, the whole idea in Foldershare is that it just runs in the background with the users barely noticing it even exists.  It does NOT sync / upload actual data to the Web server, all synchronization is strictly P2P.  In fact one of the setup options is to define whether you allow remote P2P sync to occur through the Net, or strictly on your LAN, behind the firewall.

Why on earth my Foldershare clients on 3 computers have to sign in to the Web to be able to carry out behind-the-firewall synchronization is beyond me.  Could the not cache the latest config locally, and use it whenever log-in fails?

Of course I have previously speculated that Microsoft should tie Foldershare and Skydrive, offering both PC sync and Web backup, in which case logging in becomes a reasonable requirement.  But even then, local sync should be available as a fall-back option for outages.

Update (2/13):  A day later Foldershare clients still can’t log in.  Perhaps it’s time to change “the next couple of hours” to “the next couple of days“. smile_angry

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EverNote was my favorite notetaker for several years – now I have a love and hate relationship with it. Why?

The love part is easy to understand; it’s a handy, easy-to-use notetaker, which I preferred to the comparable Microsoft OneNote, and the $0 price is quite unbeatable. (I did not need handwriting, so I used the free “light” version).

The hate part: it really did not fit into strategy of moving off the desktop into the Cloud.

In fact it was the only application that broke my sync efforts between two laptops using FolderShare: if EverNote was loaded at bootup (which is the best way to use it), it “renewed” it’s data file even on the PC I was not actively using, and FolderShare would attempt to overwrite my good working copy with an older one (which however had a newer time stamp). Eventually I just got sick of it and stopped using EverNote.

Ideally I would need an online/offline note-taker, and I really don’t care if it’s a web-based product with offline capabilities or a client product with sync to the Web. Last year EverNote received $6M funding and was expected to release the web-enabled version in a few months. A year later than predicted, but here’s a new version, but from what I can see without the Web capabilities. That said, it is still a good – perhaps the best – offline notetaker, and if that’s what you want, then today is the day to download it: The $50 full version is available free, only today.

Installation is a bit confusing: first you unzip a file, click “setup” only to find it unpacks yet another set of files, then you can click the real install file. Before you get to install the program, you somehow find yourself connected to giveawayoftheday.com which will tell you your program is now activated. Whether that’s the case or not I don’t know; after installation there is no way to tell if my program is registered or not, there is, however a “purchase” link… not very promising, but let’s hope. You will know in 60 days, when some features either de-activate or not. Confusion aside, you should perform the installation today, as somewhere along the process I saw a warning that the install, not just the download has to complete within the promotional period (today).

As for the Foldershare / Sync problem, here’s a good workaround. Happy note-taking!

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Foldershare is a very handy tool that keeps several PC’s in sync – when it does.

Although the actual synchronization process is P2P, in fact in a local network your data typically stays behind the firewall throughout the entire process, Foldershare needs to log in to their servers to read your configuration data. And that’s where the process often dies. So far it hasn’t bothered me though, sometimes Foldershare could not log in, but I could safely rely on it getting through in a few hours and catching up with synchronization.

Now it’s been dead for days, which is really bad, as it has become a key part of my infrastructure: I sync three computers using Foldershare, and run Mozy to create online backups on one. With these types of services it’s all about trust: you don’t actively use them, check them daily, you just trust that they are there, doing their job in the background. When they don’t you’re in trouble, since you don’t know what fell out of sync. There goes the trust, quickly.

Foldershare was acquired two years ago by Microsoft, and it’s now branded as part of the “Live” services. A brand that turns into pure irony when it comes to a dead service. smile_sad

Update: there’s now an announcement on the FolderShare site. Thanks, Chris, for the pointer.

newsNovember 12, 2007

Windows Live FolderShare experienced a few technical difficulties over the weekend. The service is functioning normally now but it may take a while for all clients to reconnect. We apologize for any inconvenience this causes you.

Update (11/16): The above announcement turned out to be optimistic – that much is obvious just reading the comments below. As of today, FolderShare is completely down, with this status message:

Nov 16, 3:00PM PST
Windows Live FolderShare is being taken offline for maintenance.
The service will be resumed in the next 48 hours.
Thank you for your patience.
FolderShare Team.

I keep my fingers crossed.. and if it really works in 48 hours – well than it only took Microsoft a week to fix a so-called “Live” service. smile_angry

Update (12/11): FolderShare AutoDeletes Files. Whoops – on TechCrunch

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