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Syncplicity: Simply Excellent Synchronization, Online Backup and More

(Updated)
In today’s world where features are hyped as products and project teams masquerade as companies it’s truly refreshing to see a service that’s almost an All-in-One (OK, perhaps Four-in-One) in it’s category, which I would loosely define as protecting, sharing and synchronizing one’s data.

Recently launched Syncplicity:

  • Synchronizes your data across multiple computers a’la Foldershare
  • Provides secure online backup a’la Mozy
  • Facilitates easy online file sharing a’la box.net..etc
  • Integrates with  online services like Google, Zoho, Scribd, Picnik (somewhat like now defunct Docsyncer?)

An impressive list by all means.   Oh, and congrat’s to the team for finding an available domain name that’s actually a perfect description of what they do.  The simplicity part probably refers to the ease of installation and use not the task they perform in the background. smile_wink.

Getting Started
Registration, installation of the client is quick and easy, more importantly, after the initial configuration you can forget about the software – it works for you in the background non-intrusively, allowing you peace of mind.  You can leave it to Syncplicity to find all your document and media files or specify directories to be synchronized.  The process allows more granular control than Foldershare, where one of my gripes was that if I select My Documents ( a fairly obvious choice), I cannot exempt subdirectories, which results in conflict with some stubborn programs (e.g. Evernote).  With Syncplicity you can precisely fine-tune what you want synchronized, in fact they indicated that filename-based exclusion is in the development plan. (If you ever had your Picasa.ini files messed up by Foldershare, you know what I am talking about…)

Synchronization
The major difference compared to Foldershare is that Syncplicity is not a peer-to-peer product: it actually uploads your files to their servers, where they are encrypted (AES-256) and are available either to the Syncplicity clients on your other computers, or directly, via a Web browser.  This may be a show-stopper for some, and a convenience for others: unlike Foldershare, this approach does not require all synchronized computers to be online at the same time.  And since the files are stored online, it might as well be used as a backup service – this is where we enter Mozy-land.

Backup
The two major differences vs. Mozy are encryption and ease of restoring files from the backup set.
Mozy performs all encryption on your computer and even allows you to pick your private key: it can hardly be any safer (so safe, that if you lose the key, you’re files are gone forever).  Syncplicity transmits your files using SSL and the AES 256-bit encryption occurs in their data center, using a random key that is then sent off to a different location. Since they hold the key, there’s definitely a trust issue to ponder here.
Of course a backup solution is only as good as the restore, and, unlike Mozy, which will send a zip file hours after your request, then to be decrypted on your PC, accessing your files with Syncplicity couldn’t be any simpler.  Install the client on any PC and auto-download entire directories, or just browse the online version, check file revision history and pick what you’d like to download manually.

Sharing
Syncplicity offers both file and folder-level sharing: from your PC, right-click on any file to get a shareable link, which will allow anyone you email it to download the file from their website.  Or share entire folders to any email address, and the receiving party can either browse the folder’s online version, or, if they have the Syncplicity client installed, you both will have identical copies on your computers.  You can further specify view-only or edit access – the latter takes us into collaboration-land: updates made by any sharing party will be synchronized back to all other computers.  Be aware though that each party will still work on individual copies prior to save/sync, so with long multiple edits it’s quite possible to end up with several versions of the same document, due to Syncplicity’s conflict resolution.

This is why I believe real-time online collaboration is superior: there’s only one master copy, and no confusion between revisions.  This is what Google Docs and Zoho offer, and – surprise, surprise! – Syncplicity won’t let you down here, either.
They have created the best seamless offline/online integration I’ve seen with Google Docs: at the initial run your designated PC folder (e.g. My Documents) will get uploaded to your Google Docs account, and Google docs will be placed in a subdirectory on your computer.  From this point on you can edit these documents using Google, Word, Excel ..etc – your offline and online versions will be kept in sync.  This is pretty good, but not perfect: since Google docs only support a subset of the Word functions, after an online edit Syncplicity keeps two (and potentially more) versions of the same file – one with the latest changes, the other with a full set of Word functions “lost” in the conversion to Google.

Syncplicity’s most recently added online partners are:

  • Zoho – Right-click for the  ‘Edit in Zoho’ option.  Saving updates the document both on your computer, Syncplicity, but NOT on Zoho and Zoho (fixed, that was fast)
  • ScribdiPaper view of your files on the desktop.
  • Picnik – Right-click to choose “Edit in Picnik” for all your photos.

The Zoho integration presents a funny situation: you can now use Zoho Writer to save a file to your Google Docs space (Zoho>Desktop>Syncplicity>Google).  Not sure how practical this is, but I like the irony of a third party creating Zoho>Google integrationsmile_tongue.  On a more serious note, what I really would like to see is full Syncplicity<>Zoho integration, like it works with Google today (and since Zoho supports more Word functions, the conversion should be less lossy).  And while on the wish-list, how about sync-ing to Flickr?

Is it for you?
First of all, pricing: Free for two computers and 2G space, $9.99/month or $99 annually for any number of computers and 40G of storage.  You can sign up here to get 1G more, i.e. 3G of free storage, or 45G on paid accounts (using ZOLIBLOG as invitation code also works).  The price-tag is clearly heftier than, say Mozy, or free Foldershare, but there’s a lot more functionality you get – and oh, boy, when did box.net become so expensive?

The one potential downside is the fact that Syncplicity is a pre-funding startup. Will they survive?  This market has seen casualties (Docsyncer, Omnidrive?), successful exits (Mozy, Foldershare), and stable, ongoing services.  The answer is: who knows?   The Founders are ex-Microsofties, they’ve put an amazing service together in a very short time, so I’d put my chips on them, but in business there are no guarantees.

A better question to ask what you’re real risk is.  If online backup is critically important to you, and are already paying for a service like Mozy, I wouldn’t abandon it yet (Mozy is now owned by EMC, not going anywhere).  If you’re mostly just syncing currently, or don’t have a solid backup solution for now, there’s not much to lose. Even if Syncplicity were to disappear, your files will be replicated in several places, you don’t lose access.

In fact, by signing up, you help Syncplicity show traction, which is critical in the funding process, so you can help solidify their position.  Happy Sync-ing!smile_regular

Update (7/17): In the meantime Microsoft’s Windows Live Mesh opened to the public, combining synhcronization and backup – also competing with their own Foldershare.  Now a word on what will happen to Foldershare, but I guess the writing is on the wall.  That said, I Live Mesh just failed for me the second time, so I can’t really recommend it.

Another service, Dropbox is getting hyped a lot nowadays, largely to a smart theme of giving out limited numbers of invitations.  Apparently artificially created shortage is good marketing, bloggers LOVE being able to give away 10 or so invites…   Dropbox has one advantage over Syncplicity: it’s multi-platform, including Apple’s OS X and Linux, whereas Syncplicity is Windows only for now.  But that’s where it ends: it has less features (forget Web Apps integration), and has what I consider a huge flaw:  you have to drop your files into a dedicated folder to be synchronized.   That may be reasonable if you want to collaborate on a limited set of files, but it simply does not resolve the “access to all myy data anywhere, anytime” problem.  It’s certainly a show-stopper for me.

So if you’re waiting for a Dropbox invitation, you might as well try Syncplicity – you’ll love it.  And if you sign up here, you get 1G more, i.e. 3G of free storage instead of the standard 2G.

Update #2:  Congratulations to the Syncplicity team on their funding.

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Why Do They Think Consumers Are Stupid?

Jeff Nolan’s rant on the Grocery Shrink Ray just stroke the right chords with me: yesterday I picked up what may have been the last two 96oz pitchers of Tropicana Orange Juice at Raley’s.  Not that they are out of OJ; there’s a newly designed pitcher, so visibly streamlined that my very first thought was: it must be smaller.  Indeed it is, you get 7oz less for the same price.  But this is the really frustrating part: the try to sell it as a benefit.

Certainly not a rare case: there’s an entire thread on Consumerist about the Grocery Shrink Ray.    I absolutely agree with Jeff who says:

This is bad business for a couple of reasons, but mostly because it’s an attempt to trick consumers into paying more at the point of sale, but also bad because it presumes consumers are, well, stupid and don’t know this is going on. Prices are going up, that is no surprise to the average consumer who is paying $4.50′ish a gallon at the pump, so why would the average consumer not expect inflation at the market? It’s absolutely shameful that marketing people at food producers think that they have to slip in a price increase in this manner.

Personally, I would rather that the grocery store just raise the price honestly.

I’d go one step further: transparency works, deception fails in the long run.  Fire the deceptive marketing consultants, they don’t belong in this profession!

(This must be my Consumerist day: another rant on chocolate rip-off follows soon)

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Virtualinvoice: Time To Fight Back

There are  two types of computer users:

  1. The problem-solving techno-geeks who build hardware, hack software and enjoy every challenge, even bugs to dug themselves get deeper an deeper in… most of us have probably  been there, done that, then grew up.
  2. Those who simply want to use their systems for work, fun or whatever they damn please, and hate when they are forced to spend hours investigating problems that should not occur in the first place, and then they should be documented… I suspect that’s the majority of us.  A few hours here, half a day there, always in the worst possible time.  We feel it’s unfair that we are forced to work instead of [insert your favorite lousy company here]. After all, wear not on their payroll.

Enough is enough.  Let’s fight back!  If you’re a freelancer, or are in any profession where you bill your hourly, you know exactly what your rate is. Even if not, chances are you have a realistic estimate of your time’s worth.  Next time you feel you got robbed of a few valuable hours, just bill it!   Chances are, you won’t get paid, but you’ll feel better.   I certainly do, having just billed MicrosoftMozilla and HP. smile_wink

Remember to tag your invoice / blog post.. whatever as virtualinvoice: I will keep tab of the totals, and periodically publish them.

Viva La Revolucion! smile_shades

Update:  It looks like Bob Warfield is should send a Virtual Invoice about now …

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UPS: Delays and Customer Service

I’m expecting a package that was due for delivery today. Here’s the UPS tracking info:

Let me get this straight: the package was here in California, 42 miles from my home yesterday at 8am.  Apparently the train was late, but who cares, it was here yesterday morning, will sure make to my place today?  Nope, a day later it’s still in San Pablo and it’s being rescheduled for delivery tomorrow.

Today it will make it all the way to the UPS center in San Ramon, a 30-mile trip, and just 12 miles from my house. Then tomorrow afternoon it will finally get here – 42 miles in 3 days.

Now, I can already hear the arguments about logistics optimization.  My package may just have missed the early morning pick-up and that was the last one for the day.  But isn’t timely delivery, and consequently customer satisfaction worth scheduling an additional pick-up in case a train is late?

It gets worse.  In this case UPS simply did not go the extra mile to make up for the train delay.  But I’ve seen cases when the package arrived to San Ramon a day earlier than scheduled, yet it did not make it on the truck the next morning.  UPS would rather store it an extra day at their facility than deliver a day early.   Forget customer satisfaction, this is all about market segmentation and protection.  They will have to make sure a 7-day delivery is indeed 7 days and not any faster, otherwise they might just reduce their customers’ inclination to pay for faster delivery methods.

Update (7/1): Oh, boy, when I wrote this, I had no clue just how bad UPS Customer Service can really get

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HP Shopping Program Disguised as Critical Alert

I don’t know why I haven’t killed HP Total Care Advisor yet, but today I accidentally clicked on it:

 

Wow.  I’ve seen crapware .. but never before have I seen a vendor with the audacity to place their shopping program under Critical Alerts.  Shame, shame, absolute shame, HP. smile_angry

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Microsoft, the Walking Dead

Over a year ago Paul Graham caused quite some uproar calling  Microsoft Dead.   Unlike in the 90’s, none of his startup Founders fear (or even respect) Microsoft.  They have their eyes on Google and other startups – so Microsoft must be dead.  Cash-rich, wildly successful – just not a future force to reckon with.

Today I read evidence that Paul Graham is right.  Todd Bishop produced a Bill Gates email from 2003, in which the Microsoft CEO complains about his own systems usability (or lack of).

—- Original Message —-

From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.

Let me give you my experience from yesterday.

I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com.

This site is so slow it is unusable.

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.

The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11

I tried to selectively quote from this email, but it’s impossible. This email is a goldmine, you have to read it in its entirety.

It sounds like John Doe Windows User spilling out all his frustration with a useless, unfriendly system.  Or like me, ranting about Vista.   Which brings me to my point: although we’re blinded by the sales success, a result of monopoly, nothing changes the fact that Vista is widely considered a fiasco.   If this is the best the world’s richest company could come up with 5 years after the CEO’s angry rant – well, that speaks for itself.  Microsoft is dead. Rich, powerful, but without a future.  A Walking Dead.

(And now you can call me crazy.)

Update (6/25):  Jeff Nolan feels sorry for Citizen Bill: Of course he’s right about the usability… too bad he can’t switch to a Mac.

Phil Wainewright is wondering whether Gates is “a secret cloud convert, or have I been drinking too much of my own Kool-Aid again?”

Michael Krigsman points to this PDF which shows some of the follow-up email correspondence – you’d think after the CEO /Chairman rants so explicitely, they rush to find a solution. Instead, what we find is fingerpointing, politics, total corporate inertia.  That’s what kills (formerly great) organizations.

Update (10/7/2010) – Good read @ Computerworld:  Microsoft’s coming heart-attack moment

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LinkednIn Down in Celebration of their Billion-Dollar Club Membership

<rant>

Quite a celebration: just the day after their $53M investment round, valuing the company at $1B (that’s Billion with a B) was announced, LinkedIn is down:

Is there a new emerging trend here?   PR blitz, big announcement, site is dead.  Other examples just this week:

Firefox Download Day leads to dead site.

Technorati Monster shows to celebrate investment + new ad network.  ( But hey, new Sales Team here to help, instead of technologists)

Then there was twitter .. then .. then ….smile_angry

</rant>

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LinkedIn: One Billion Dream Dollars

Yes, I like LinkedIN, and am one of the very early users, from the early days before social networks become trendy. Simply because, unlike some of the more fashionable networks, I actually found it useful for business.

But is it worth One Billion Dollars?  Apparently it is – if you ask Bain Capital Ventures, Sequoia Capital, Greylock Partners, and Bessemer Ventures, who just invested a whopping $53M  with the even more whopping $1B valuation.  $53 million is a decent exit for some startups – but LinkedIN has about $100M in annual revenues.  Still, I really wonder what kind of stratospheric exit (IPO) valuation the current investors expect.

Or perhaps Kara Swisher is right:

Why go public when you can just pretend?

Exactly. smile_omg

Update (6/18):  In celebration of entering the Billion-Dollar Club, LinkedIn is down.

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SVASE Green VC Panel in the East Bay

Venture capitalists have been pouring money into “clean technology” companies – $2.2 billion in 2007, an increase of 46% over 2006. Why are VCs making so many long-term, capital-intensive bets? Which technologies will be world-changing, and which will be duds?

In living proof that there is life outside the Palo Alto / Menlo Park proximity, SVASE will host a VC Panel on investing in Green Tech tomorrow at the Crow Canyon Country Club, in Danville, CA.  (A very green venue for a Green Eventsmile_wink).

The panelists are:

  • Marianne Wu, Partner, Mohr Davidow Ventures
  • J. Christopher Moran, Vice President, General Manager, Applied Ventures
  • Paul Chau, Partner, WI Harper
  • Peter Henig, Managing Partner, Greenhouse Capital Partners
  • Mark Harris, Relationship Manager, Silicon Valley Bank

Agenda:
6-6:30 pm: Networking and Hors D’oeuvres
6:30-8 pm: Panel discussion and Q/A

For details see the SVASE site, or head straight to registration.

See you there!

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When Your Technology Fails, Hire More Sales…

That seems to be the Technorati recipe: TechCrunch reports they have a new Sales VP with a 7-person sales team, and a new marketing lead. This build-up was likely in preparation for the new business, Technorati Media, a newly launched blog advertising network.

Technorati indeed needs a business model, so if this is it, fine. It’s just frustrating that they’ve spent the past two years in search of business models, while their service gradually fell apart. Anyway, in the spirit of the new-new business, I suggest they sell advertising on the Technorati page we see most frequently:

This was the rant – for details see: CNET News.com, Maple Leaf 2.0, Web Strategy, Trends in the Living Networks, A Media Circus, Andy Beal’s Marketing Pilgrim