Software Archives - Page 29 of 71

SVASE VC Breakfast with Gus Tai, General Partner @ Trinity Ventures

Posted on October 15, 2007 ·

After a long break (for me) I’ll be moderating another SVASE VC Breakfast Club meeting Thursday, October 18th in Palo Alto.

As usual, it’s an informal round-table where up to 10 entrepreneurs get to deliver a pitch, then answer questions and get critiqued by a VC Partner. We’ve had VC’s from Draper Fisher, Kleiner Perkins, Mayfield, Mohr Davidow, Emergence Capital …etc. This Thursday I”ll have the honor of welcoming a repeat guest, Gus Tai, General Partner at Trinity Ventures. Instead of introducing him, I suggest you take a look at his impressive portfolio.

These breakfast meetings are a valuable opportunity for early-stage Entrepreneurs, most of whom would probably have a hard time getting through the door to VC Partners. Since I’ve been through quite a few of these sessions, both as Entrepreneur and Moderator, let me share a few thoughts:

It’s a pressure-free environment, with no Powerpoint presentations, Business Plans…etc, just casual conversation; but it does not mean you should come unprepared!
Follow a structure, don’t just roam about what you would like to do, or even worse, spend all your time describing the problem, without addressing what your solution is.
Don’t forget “small things” like the Team, Product, Market..etc.
It would not hurt to mention how much you are looking for, and how you would use the funds…
Write down and practice your pitch, and prepare to deliver a compelling story in 3 minutes. You will have about 8-10 minutes, half of which is your pitch, but believe me, whatever your practice time was, when you are on the spot, you will likely take twice as long to deliver your story. The second half of your time-slot is for Q&A.
Bring an Executive Summary; some VC’s like it, others don’t.
Last, but not least, please be on time! I am not kidding… some of you know why I even have to bring this up.

For more information check out the SVASE event page, and ~~don’t forget to~~ ~~register~~ . See you in Palo Alto.

Update: I will also have a special guest: former entrepreneur-turned-into-VC, who got his fame as “the entrepreneur who won’t just take VC abuse.” That is of course before successfully selling his startup and becoming a VC Partner himself.

Update: This event is now SOLD OUT. Next Thursday I will moderate a VC Breakfast in San Francisco with Robert Troy, Managing Director of Geneva Venture Partners.

Filed Under: Bay Area, Software, Startups, Technology · Tagged: CleanTech, Digital Media, entrepreneurship, internet, mobility, On-Demand, SaaS, startup pitch, Startups, SVASE, vc Funding, venture Capital

Facebook Just Ain’t For Business, Get Over It (Business Needs Social Networking in Context)

Posted on October 14, 2007 ·

I’ve stolen the first part of the title: Sam Huleatt’s best contribution to the New York Times article is giving it a new title that says it all.

The Facebook vs LinkedIn debate heated up again today, for the millionth time. The Facebook Fanclub’s recurring theme in comparing LinkedIn to Facebook is just how resume- and jobsearch-oriented LinkedIn is: go there, get what you want, then there’s nothing else to do there.

I’m sorry, but since when is this a complaint? Isn’t business all about having an objective and efficiently reaching it with minimum the time and effort? I suspect most of the LinkedIn “deserters” who switched to Facebook are independent types who have the time to hang around in Facebook, and are striving to enhance their personal brand.

Jeremiah’s Web Strategy Group is thriving which certainly helps boost his own brand. Robert Scoble wants to have more than 5,000 friends:

I think it sucks because it isn’t scalable and falls apart at 5,000 contacts. It pisses me off more and more every day because of that scaling wall.

Robert is a celebrity, and this is his fan-club. For the rest of us, I still believe less is more, (update: Doc Searls feels the same) and our online network should reflect our real-life one, instead of being an inflated collection of data records. We already saw the initial “link-mongering” on LinkedIn, but after a while things settled down, and the majority of LinkedIn users max out with 2-300 contacts, which is about the number of people you really, truly can know well. Now, somehow with Facebook all the netiquette is thrown away: I’m sure I’m not the only one flooded with invitations by people whose name does not even remotely sound familiar, and frankly, it’s frustrating.

I also fail to see the usefulness of seeing when my contacts watch a movie, pack for a trip, make coffee, or go to pee. This is a lot of noise with the sole purpose of gluing us to the screen (it works!), and made sense for on-campus dating, Facebook’s heritage, but let’s be real: how is this relevant to business? I’m not saying Facebook can’t be used for business at all – Jeff Nolan quotes a few examples:

Victoria Secret has a group for their Pink product line, 380k members and great interactivity, downloads, user generated content.

Ernst & Young is recruiting through Facebook and experiencing great results as a result of being connected with their candidates where they live.

So, yes, Facebook can be used for business, but these examples are all about external outreach, marketing, communication, recruiting. The point I’m making is, let’s not, while bringing everything Web 2.0 into the Enterprise 2.0 umbrella try to push Facebook to the corporate market – is has no value there. Let’s not equate Facebook to Social Networking, which is, and will be important for the Enterprise, but it needs context.

To illustrate my point, I’ll bring an example originally not “labeled” as Social Networking – oh, and the story has a Facebook-y twist, too.

ConnectBeam started their life as del.icio.us for business, but arguably they have developed into a business-focused social networking tool: in context, with purpose. Ironically, it was Facebook that drove ConnectBeam into this market in the first place.

Founder Puneet Gupta launched CourseCafe in 2005, with the intention of becoming for students’ academic life what Facebook has become for their social Life – in fact I called it “The Other Facebook” for a reason: We thought that while Facebook dominated 80% of students’ life, the fun part, there was room for CourseCafe to help organize the remaining 20%, their studies. They had a good product, received good reviews and started to get traction, spreading through several colleges. Ultimately Puneet became worried about potentially clashing with FaceBook, and at the same time he received interest from the corporate world, so he reinvented his business, this time focusing on the Enterprise.

The new business, ConnectBeam is social bookmarking for the Enterprise – but soon they took a new spin, expanding towards social networking. But doing it in the right way, in context. The context is finding co-workers who are likely engaged in similar activities to yours, or at least have similar interests, since they execute similar searches and are using the same tags you do. Their product is tightly integrated with Google’s Enterprise search, showing a combined result of what Google finds, what is tagged by how many people, and the list of users sharing that item or tag.

Tight integration to Google has become their “secret sauce” in terms of sales success, too: just about any large organization has already a Google (or Fast ..etc) appliance, a dedicated person with a mission and budget to spend on Enterprise Search – so in fact what they sell is “search enhancement”. ConnectBeam has only launched recently, but they already have Honeywell, CSC, Booz Allen Hamilton and other big names as paying customers.

They’ve come full circle: driven away from the college market by Facebook, now offering context-specific social networking, beating Facebook to the Enterprise. They will not get 40 million users, and Puneet will not become a billionaire, like Mark Zuckerberg (likely) will. They follow the good old-fashioned model: deliver value to businesses, who pay for it. That’s pretty good in my book.

Update: Of course the “LinkedIn vs Facebook” and “Facebook Sucks” stories are all over TechMeme:

TechCrunch, All Facebook, vanderwal.net Off the Top, CenterNetworks, Workbench, bub.blicio.us, Scripting News, /Message, WinExtra, Insider Chatter, mathewingram.com/work, Thomas Hawk’s Digital …, even Mini-Microsoft (wow!), PDA/Guardian,

Update #2: The you-don’t-need-more-friends lobby by Robert Scoble. I still belive he does not have 5,000 “friends” but a 5,000 (or more) strong fan-club. When you have 5,000 contacts, it’s a Rolodex (a term Robert used, too), not “live” contacts. And I suggest you read the comments to my old less is more post – re. the same subject, even though it’s on LinkedIn.

Update #3: Pfizer teams with Sermo, the “doctors’ Facebook” – Nick Carr writes about another contextual social network.

Update (10/15): Getting (Anti-) Social, the Web 2.0 Way – @ Wired & TechCrunch.

Wow! I’ve became Doc Searls’ Quote du jour. I’m honored.

Update (10/26): Naughty “Business” on FaceBook

Update (10/28): Beginner’s 5 Step Guide to Using LinkedIn and Facebook

Facebook Isn’t A Social Network, LinkedIn Is

Aussies as Adults: an Enterprise Facebook Story

LinkedIn and The Future of Business Networking

The Facebook Fad

Filed Under: Collaboration, Social Networking, Startups · Tagged: Collaboration, ConnectBeam, coursecafe, del.icio.us, enterprise search, facebook, link-spam, LinkedIn, search, social bookmarking, Social Networking, Social Software, social tagging, tagging

Firefox Gone Mad

Posted on October 11, 2007 ·

Firefox has gone completely mad on one of my PC’s. The pic shows the lower left area: the status line has become a thick, dead area, I can’t reduce/resize it, and there is a funny little red ^ sign in the corner. At the same time all my book marks are gone.

My plugins appear to be working. Reinstalling Firefox did not help – any advice?

Thanks.

Update: I can find writeups of the same problem, but no solution… here, here, here… oh, there’s a whole lot of them, no conclusive answer.

Update #2: Wow, I can’t believe how fast help came! Thanks, Craig and Paul. 🙂 In the meantime I also suspected plugins, so disabled them all, and the problem was gone. Then it was a matter of playing around with restoring them one by one and in different order. The culprit appears to be the Diigo plugin. It’s a cool tool, but for now I had to kill it. They are a good team, I bet they’ll be here soon 😉

Filed Under: Software · Tagged: browsers, diigo, firefox, firefox bug

Angry Mom Spanking Ballmer Over Useless Vista

Posted on October 10, 2007 ·

Well, it’s not the Microsoft CEO’s mother – it’s analyst Yvonne Genovese who interviewed Ballmer at the Gartner Symposium.

“My daughter comes in one day and says, ‘Hey Mom, my friend has Vista, and it has these neat little things called gadgets — I need those.'”

Said Ballmer: “I love your daughter.”

“You’re not going to like her mom in about two minutes,” said Genovese, while the crowd laughed.

She went on to explain that she installed Vista for her daughter — and two days later went right back to using the XP operating system.

That must have been one entertaining session. Read the full story at Computerworld. But first, here’s another quote from Ballmer, clearly on the defensive:

“There is always a tension between the value that end users see — and frankly, that software developers see — and the value that we can deliver to IT.”

Yesss. The key word is IT. As in “expert only”. Perhaps it’s time Microsoft recognize that they failed to serve two “masters”, and in catering strictly for IT, delivering a super-secure (?) system they created a monster quite unusable by individual consumers.

I’ve been ranting about Vista enough here, let me just add another gem to prove my point.

It’s probably fair to assume that a lot of Vista (home) users will have at least one older, XP machine around – and if they do, they want these to see these connected on a Home Network. This should be a piece of cake… or not.

Your Vista PC won’t see the XP ones on the network at all.
There’s no documentation whatsoever, but after Googling around you can figure out that you need to patch the XP machines (!) for them to be seen by the Vista. (Incidentally, the patch requires WGA, which fails on one of my perfectly legit computers, but that’s another story)
When Vista still can’t see the networked machines, back Googling again.
After some research you’ll discover a well-hidden statement that it may take up to 15 minutes for a Vista PC to see a networked pre-Vista one. Fifteen minutes!!!! in 2007!!!!

This is just one example of the many idiocies crippling Vista. Nothing major, just stupid little things that don’t work and there is no easily accessible info about.

Vista is for the corporate world with IT departments, period. I can hardly think of better promotion for Apple then releasing Vista to the consumer market. Oh, and since a picture is worth a thousand words, here’s one from Princeton University (by way of Espen Antonsen)

Update: It’s not just kids anymore 😉

Update: Ballmer speaks; Can Microsoft be everything to everyone? at Between the Lines. More on the Computerworld Blogs

Filed Under: Software, Technology · Tagged: Apple, ballmer, Gartner, microsoft, vista, vistasucks, Windows, windows vista, windows xp, xp

Zoho DB for Data Manipulation & Reporting

Posted on October 3, 2007 ·

Impeccable timing: just days after Computerworld named Zoho Creator one of five web apps they can’t live without, Zoho DB is released today. While Creator is an application generator, DB is primarily for data manipulation, analysis and reporting. You can create a new database or import your dataset from an existing spreadsheet, be it Zoho’s own Sheet or MS Excel. The UI is instantly familiar, as it reminds us of a spreadsheet, but one with drag-and-drop goodness, allowing the user to easily analyse data, create charts, reports, which, as typical with Zoho apps you can embed in your web page or blog, and of course other Zoho Apps.

Fur deeper analysis you can create Pivot Tables with simple drag & drop. Zoho DB Supports Query Tables – tables created based on a select query from a different table. It understands queries in many SQL dialects: Oracle, SQL Server, DB2, Sybase, MySQL, PostgreSQL, Informix and ANSI SQL. This sets Zoho DB apart from the rest of the industry, and it’s made possible by leveraging another Adventnet (Zoho’s parent) product: SwisSQL. In the near future it will also allow users to import and export database schemas.

The best way to get a feel for the capabilities is to watch the video introduction, then get your hands “dirty” by diving into Zoho DB yourself.

Some of Zoho DB’s features will soon be available in Zoho’s spreadsheet application giving users a choice where they analyze their data – and of course you will be able to access the same data via applications built with Zoho Creator.

Attendees at the recent Wiki: Beauty & Beast event heard Zoho’s Raju Vegesna talk about how eventually Word processors like Zoho Writer and Wikis should morph into each other. This may sound off-topic, but it’s another hint to Zoho’s philosophy of allowing users access their data via their application of choice, no matter which other application they used to create it. It’s all about the (work) flow, not data formats.:-)

Update: Ouch, Rod reveals Zoho’s most secret plans: Today – Zoho DB – Tomorrow – Zoho Beer

Update (9/6): Ask Zoho: What’s the difference between Zoho DB, Creator & Sheet?

Filed Under: Personal Productivity, SaaS · Tagged: data analysis, data query, databases, excel, ms access, online database, pivot table, spreadsheets, sql, Web Applications, web office, zoho, zoho creator, zoho db

Netbank: Online Banking goes Offline. Permanently.

Posted on September 28, 2007 ·

If you think sub-prime mortgage defaults can’t effect you, think again. At first reading, I thought this was a bad joke:

The Office of Thrift Supervision closed down NetBank Inc. (NTBK) a thrift with $2.5 billion in assets, and appointed the Federal Deposit Insurance Corp. as receiver.

But it’s not a joke. The online bank I’ve been using for almost a decade is reduced to this:

On September 28, 2007, NetBank, Alpharetta, GA was closed by the Office of Thrift Supervision and the Federal Deposit Insurance Corporation (FDIC) was named Receiver. No advance notice is given to the public when a financial institution is closed.

The FDIC has assembled useful information regarding your relationship with this institution. Besides a checking account, you may have Certificates of Deposit, a business checking account, a Social Security direct deposit, and other relationships with the institution.

The NetBank web site will be closed from 3:00 pm to 8:00 pm EST, on September 28th and will reopen in a read only mode. Normal online services will be restored in the early evening Sunday, September 30th.

To read more about this event please select the link below:

FDIC Bank Closing Information for NetBank

Frankly, under the circumstances I find the “Connect with your money” slogan rather comical. I guess fixing it is the last thing on their mind.

NetBank ~~isn’t~~ wasn’t some shaky Web 2.0 outfit, it’s been (well, appeared to) a solid bank for 10 years. They pioneered the concept of “brickless”, internet-only bank long before online transactions became the norm. I switched to them because at the time they were the only bank offering decent integration with both Quicken and Microsoft Money.

Now as a final act, they offer a once-in-a-lifetime experience: I’ve never seen a bank failure up close, personally. I guess I will soon (?) find out just “FDIC insured” means. I can’t even think of further implications now, but they can’t be good. We’re heading into shaky times.

Update: Peach Pundit wins the Best Title Award: NetBank becomes NotBank.

Update (9/29): Not everyone reads Friday afternoon news releases, but many do their online banking on the weekend. Or at least they try – now the Netbank failure is being noticed:

Filed Under: Business, SaaS · Tagged: bank failure, fdic, Microsoft Money, mortgage, mortgage defaults, MS Money, netbank, Online Banking, quicken, recession, subprime defaults, subprime mortgage

My Move from Blogware to WordPress

Posted on September 26, 2007 ·

It’s been over two months now, so I figure it’s now or never that I chronicle my migration from Blogware to WordPress.

After getting my feet wet in Google’s Blogger over two years ago, I read a post by Des Walsh on why Blogharbor was a great service for a non-techie blogger, which inspired me to do some research, and to switch to Blogharbor. Blogware (by Tucows, marketed through resellers, of which Blogharbor is likely the best) was cutting edge at the time: the ability to drag-and-drop custom components into columns, header, footer gave it flexibility long before WordPress started supporting widgets.

After a year or so I got bored of my layout and was looking for a new template. I wanted a more minimalist one, with flexible width and was surprised to find there were only rigid columnar designs.

Lesson #1: It pays to go with the market leader, especially if it’s open source. WordPress has a thriving ecosystem, with countless themes, widgets, plugins, while Blogware has none. Zero. Only those provided by Tucows, where time seems to have stopped.

Tucows seemed to have abandoned Blogware: no new features, and even bug fixes became rather sporadic. We were struggling with a rather manual spam-filtering process, and system availability has become worse and worse.

We had been using Blogware of Tucows till now, but it has been very limiting in terms of functionality. Besides, Blogware has been experiencing several bugs making it impossible to continue with that service. – says VC Circle.

When your resellers are leaving your platform that should be your first clue that you aren’t getting it right. Over the years I’ve dealt with all kinds of silliness from Blogware… However I hate using any type of support services. They normally are an exercise in aggravation and you have to play the back and forth game… You never know what may or may not work with Blogware on any given day… Blogware service could become a major player with some effort. To me it seems as if no one at the company wants to make that effort…The company doesn’t seem to want to support the product. So why not just give up and call it a failure? – says a clearly very aggravated customer who’d still rather not move.

Soon I saw some “big names” leave Blogware and find their new home at WordPress: Chris Pirillo, Tris Hussey, just to name two. And what does it say of Blogware when their former sales manager switches to WordPress?

But as tempted as I was, I was still not ready to jump ship, for one huge reason: the absolutely extraordinary, personalized support I received from Blogharbor. Owner John Keegan always went out of his way and provided support way beyond what could be expected, often not even related to Blogware. I simply wasn’t ready to give up such support and find myself “out in the wild”, especially not after reading about the migration difficulties Chris, Tris and others experienced. So I sat tight…or should I say I kept procrastinating?

Finally, the solution came from the very same support I did not want to leave behind: Blogharbor’s owner decided to venture in the WordPress hosting business, and opened up Pressharbor to a few test customers. The decision was a no-brainer. .

Now, since I’ve talked so much about why I left WordPress, I’m sure you expect a description of the actual migration process. I’m afraid I’ll disappoint: the migration was a non-event. I made the call, and two days later my blog was up an running on WordPress. Old posts, comments, trackbacks, pictures – Pressharbor took care of it. My main concern was not to lose links, trackbacks to old posts: while Blogware had their own cryptic permalink structure, on WordPress I am using the SEO-friendly title-based permalink formula. Pressharbor set up 301 redirects for every single of my old posts, and in a few days I saw Google reindex all and point to the new permalinks.

Of course there were glitches, but again, Pressharbor dealt with them, and the few remaining issues are not bad enough to keep me at Blogware’s dying service. A few of these issues:

Comment author names do not come through, so old comments all look like written by “Anonymous”. I did not make a big deal out of this: on a one by one basis when I link back to an older post, I’ll fix the comments belonging to those. (Unlike Blogware, WordPress allows me to edit comments, and I’ve kept an offline reference copy of the old blog)
Probably due to time zone settings, a few of my old posts that were timestamped close to midnight had discrepancies in the new permalink, and this caused the 301 redirect to not find the converted post. Pressharbor fixed all these.
Duplicate message body. This was a weird one, and took a while to find the reason. If the original Blogware post contained an excerpt, WordPress appended the excerpt to the message body, causing redundancy.

There may have been other glitches, but generally there were few, and with the exception of the “anonymous” comments, Pressharbor fixed all of them.

One lasting, unpleasant side-effect of the migration was losing my Technorati authority. It was close to 600 prior to the migration, and immediately after it went into a free-fall. Several bloggers think Techno Ratty does not follow 301 redirects well, and there is no authoritative answer, since they don’t bother responding on their user forum. Not that it matters a lot: Technorati is slowly but surely falling apart and becoming irrelevant anyway. (Update: while I’m writing this, today my authority started dropping again, to the tune of 40 points in a matter of a few hours).

Last, but not least, first impressions of a WordPress user. Whoa… this is liberating… confusing .. scary. Blogharbor converts, coming from a very limited but full-service world will find the whole concept of plesk, site management, FTP … etc overwhelming – I know I did. But choice is great. Being the picky guy I am, I did not like the dozen or so default themes, and finally settled on Genkitheme, a three-column, fluid, lightweight theme by ericulous. Back in those days Eric, the author used the same theme, his blog was a regular free blog, and he went the extra mile (or two) to offer free support to his users. Perhaps too much… so he ended up converting the blog into a more commercial site and is now offering support for a fee ( man’s gotta eat…).

Widgets were and still are somewhat of a disappointment. It was easier to install them on Blogharbor as “custom components”. But considering the increased supply, it’s a good balance, after all.

The flexibility of changing your blog’s behavior via plugins is great – but there is a jungle out there. There are far too many poorly documented plugins that do not correctly specify up to which WordPress release they work. Part of the problem was being ahead of the curve: while it’s generally not a good idea to go live on “alpha” software, ate Pressharbor we started to use WordPress 2.3 (then alpha) from day 1, to avoid converting twice in a short time. Since 2.3 brings about major table changes (categories, tags), it breaks a lot of plugins, in fact most of the themes I tested also produce database errors. The ecosystem is not quite ready for 2.3 – I hope it will change in the weeks to come. Oh, well: no update, broken plugins, tag conversion or even upgrade party here – I’m all done.

Summary: I’m here and I like it. I’m a WordPress fan now. If you’d like a full-featured WordPress blog, i.e. want more power than wordpress.com offers, but don’t want the hassle of running it yourself, check out Pressharbor. You’ll get the best service you can.

Filed Under: Blogging, Customer Service, SaaS · Tagged: blog platform, Blogging, blogharbor, blogs, blogware, ericulous, genkitheme, technorati, tucows, wordpress

Wiki: the Beauty & the Beast. Usability & Functionality (Event)

Posted on September 25, 2007 ·

Silicon Valley Web Builder will host a wiki-focused event tomorrow, Wednesday. While their first wiki event almost a year ago with JotSpot, Socialtext , Atlassian and WetPaint was more introductory, this time the focus will be on – surprise! – the contrast or harmony of Beauty- i.e. attractive UI, vs. the Beast – functional robustness.

The Moderator for tomorrow is Luke Wroblewski, Yahoo’s design guru who has authored a book on Web interface design principles titled “Site-Seeing: A Visual Approach to Web Usability” and is working on thee next one: “Web Form Design Best Practices”.

The Panelists are:

Kevin Flaherty of Wetpaint
Ryan Lukehart of BrainKeeper
Aaron Fulkerson of Mindtouch
Raju Vegesna of Zoho
Joshua Wold of Atlassian

It’s definitely an interesting mix. Playing a bit with the metaphor, I’d say market leader Atlassian is known as the “beast”: whatever enterprise wiki functionality you can think of, their Confluence will likely have it.

Wetpaint got popular for the “beauty” – that’s why I called it the wiki-less wiki. It’s a most user-friendly self-publishing tool that allows anyone to create a site and transform it into an online community. Incidentally, the SV Web Builder site is built on Wetpaint.

Brainkeeper, a user-friendly enterprise wiki startup took me by surprise when they launched in January. Totally out of left field, they aim to be the beast like Confluence and the beauty like Wetpaint, with twists not seen in wikis, like workflow. I’m really looking forward to seeing how far they’ve got since launch.

“MindTouch is transforming the Wiki from the Web’s best collaborative authoring tool into an open source service platform with a Wiki heart. Their Deki Wiki Hayes release is perhaps the most extendable Wiki tool available today.” I had to steal that line from Read/WriteWeb, I couldn’t have said it any bettr – oh, and congrat’s on reaching the 100,000 user mark!

Zoho is not a pure-play wiki player. Their wiki is just a part of a productivity/collaboration suite, and it shows. Beauty? The UI needs improvement, but this is the only wiki with not just simple a WYSIWYG editor, but a full word processor that writes true html, not wiki syntax. Beast? I think the emphasis here will not be on the standalone product, but how well it integrates with other Zoho offerings, supporting a flow-oriented world that matches how we think.

It will no doubt be an interesting event, so please check out the site details, and remember, admission is free if you register online, but $10 at the door. See you tomorrow.

Filed Under: Bay Area, Collaboration, Personal Productivity, Social Networking, Startups · Tagged: atlassian, brainkeeper, confluence, deki wiki, design, mindtouch, silicon valley web builder, Social Networking, svwb, usabiility, wetpaint, wiki, wikis, zoho