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My Move from Blogware to WordPress

Posted on September 26, 2007 ·

It’s been over two months now, so I figure it’s now or never that I chronicle my migration from Blogware to WordPress.

After getting my feet wet in Google’s Blogger over two years ago, I read a post by Des Walsh on why Blogharbor was a great service for a non-techie blogger, which inspired me to do some research, and to switch to Blogharbor. Blogware (by Tucows, marketed through resellers, of which Blogharbor is likely the best) was cutting edge at the time: the ability to drag-and-drop custom components into columns, header, footer gave it flexibility long before WordPress started supporting widgets.

After a year or so I got bored of my layout and was looking for a new template. I wanted a more minimalist one, with flexible width and was surprised to find there were only rigid columnar designs.

Lesson #1: It pays to go with the market leader, especially if it’s open source. WordPress has a thriving ecosystem, with countless themes, widgets, plugins, while Blogware has none. Zero. Only those provided by Tucows, where time seems to have stopped.

Tucows seemed to have abandoned Blogware: no new features, and even bug fixes became rather sporadic. We were struggling with a rather manual spam-filtering process, and system availability has become worse and worse.

We had been using Blogware of Tucows till now, but it has been very limiting in terms of functionality. Besides, Blogware has been experiencing several bugs making it impossible to continue with that service. – says VC Circle.

When your resellers are leaving your platform that should be your first clue that you aren’t getting it right. Over the years I’ve dealt with all kinds of silliness from Blogware… However I hate using any type of support services. They normally are an exercise in aggravation and you have to play the back and forth game… You never know what may or may not work with Blogware on any given day… Blogware service could become a major player with some effort. To me it seems as if no one at the company wants to make that effort…The company doesn’t seem to want to support the product. So why not just give up and call it a failure? – says a clearly very aggravated customer who’d still rather not move.

Soon I saw some “big names” leave Blogware and find their new home at WordPress: Chris Pirillo, Tris Hussey, just to name two. And what does it say of Blogware when their former sales manager switches to WordPress?

But as tempted as I was, I was still not ready to jump ship, for one huge reason: the absolutely extraordinary, personalized support I received from Blogharbor. Owner John Keegan always went out of his way and provided support way beyond what could be expected, often not even related to Blogware. I simply wasn’t ready to give up such support and find myself “out in the wild”, especially not after reading about the migration difficulties Chris, Tris and others experienced. So I sat tight…or should I say I kept procrastinating?

Finally, the solution came from the very same support I did not want to leave behind: Blogharbor’s owner decided to venture in the WordPress hosting business, and opened up Pressharbor to a few test customers. The decision was a no-brainer. smile_wink.

Now, since I’ve talked so much about why I left WordPress, I’m sure you expect a description of the actual migration process. I’m afraid I’ll disappoint: the migration was a non-event. I made the call, and two days later my blog was up an running on WordPress. Old posts, comments, trackbacks, pictures – Pressharbor took care of it. My main concern was not to lose links, trackbacks to old posts: while Blogware had their own cryptic permalink structure, on WordPress I am using the SEO-friendly title-based permalink formula. Pressharbor set up 301 redirects for every single of my old posts, and in a few days I saw Google reindex all and point to the new permalinks.

Of course there were glitches, but again, Pressharbor dealt with them, and the few remaining issues are not bad enough to keep me at Blogware’s dying service. A few of these issues:

  • Comment author names do not come through, so old comments all look like written by “Anonymous”. I did not make a big deal out of this: on a one by one basis when I link back to an older post, I’ll fix the comments belonging to those. (Unlike Blogware, WordPress allows me to edit comments, and I’ve kept an offline reference copy of the old blog)
  • Probably due to time zone settings, a few of my old posts that were timestamped close to midnight had discrepancies in the new permalink, and this caused the 301 redirect to not find the converted post. Pressharbor fixed all these.
  • Duplicate message body. This was a weird one, and took a while to find the reason. If the original Blogware post contained an excerpt, WordPress appended the excerpt to the message body, causing redundancy.

There may have been other glitches, but generally there were few, and with the exception of the “anonymous” comments, Pressharbor fixed all of them.

One lasting, unpleasant side-effect of the migration was losing my Technorati authority. It was close to 600 prior to the migration, and immediately after it went into a free-fall. Several bloggers think Techno Ratty does not follow 301 redirects well, and there is no authoritative answer, since they don’t bother responding on their user forum. Not that it matters a lot: Technorati is slowly but surely falling apart and becoming irrelevant anyway. (Update: while I’m writing this, today my authority started dropping again, to the tune of 40 points in a matter of a few hours).

Last, but not least, first impressions of a WordPress user. Whoa… this is liberating… confusing .. scary. Blogharbor converts, coming from a very limited but full-service world will find the whole concept of plesk, site management, FTP … etc overwhelming – I know I did. But choice is great. Being the picky guy I am, I did not like the dozen or so default themes, and finally settled on Genkitheme, a three-column, fluid, lightweight theme by ericulous. Back in those days Eric, the author used the same theme, his blog was a regular free blog, and he went the extra mile (or two) to offer free support to his users. Perhaps too much… so he ended up converting the blog into a more commercial site and is now offering support for a fee ( man’s gotta eat…).

Widgets were and still are somewhat of a disappointment. It was easier to install them on Blogharbor as “custom components”. But considering the increased supply, it’s a good balance, after all.

The flexibility of changing your blog’s behavior via plugins is great – but there is a jungle out there. There are far too many poorly documented plugins that do not correctly specify up to which WordPress release they work. Part of the problem was being ahead of the curve: while it’s generally not a good idea to go live on “alpha” software, ate Pressharbor we started to use WordPress 2.3 (then alpha) from day 1, to avoid converting twice in a short time. Since 2.3 brings about major table changes (categories, tags), it breaks a lot of plugins, in fact most of the themes I tested also produce database errors. The ecosystem is not quite ready for 2.3 – I hope it will change in the weeks to come. Oh, well: no update, broken plugins, tag conversion or even upgrade party here – I’m all done.

Summary: I’m here and I like it. I’m a WordPress fan now. If you’d like a full-featured WordPress blog, i.e. want more power than wordpress.com offers, but don’t want the hassle of running it yourself, check out Pressharbor. You’ll get the best service you can. thumbs_up

Filed Under: Blogging, Customer Service, SaaS · Tagged: , , , , , , , , ,
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Wiki: the Beauty & the Beast. Usability & Functionality (Event)

Posted on September 25, 2007 ·

Silicon Valley Web Builder will host a wiki-focused event tomorrow, Wednesday. While their first wiki event almost a year ago with JotSpot, Socialtext , Atlassian and WetPaint was more introductory, this time the focus will be on – surprise! – the contrast or harmony of Beauty- i.e. attractive UI, vs. the Beast – functional robustness.

The Moderator for tomorrow is Luke Wroblewski, Yahoo’s design guru who has authored a book on Web interface design principles titled “Site-Seeing: A Visual Approach to Web Usability” and is working on thee next one: “Web Form Design Best Practices”.

The Panelists are:

It’s definitely an interesting mix. Playing a bit with the metaphor, I’d say market leader Atlassian is known as the “beast”: whatever enterprise wiki functionality you can think of, their Confluence will likely have it.

Wetpaint got popular for the “beauty” – that’s why I called it the wiki-less wiki. It’s a most user-friendly self-publishing tool that allows anyone to create a site and transform it into an online community. Incidentally, the SV Web Builder site is built on Wetpaint.

Brainkeeper, a user-friendly enterprise wiki startup took me by surprise when they launched in January. Totally out of left field, they aim to be the beast like Confluence and the beauty like Wetpaint, with twists not seen in wikis, like workflow. I’m really looking forward to seeing how far they’ve got since launch.

“MindTouch is transforming the Wiki from the Web’s best collaborative authoring tool into an open source service platform with a Wiki heart. Their Deki Wiki Hayes release is perhaps the most extendable Wiki tool available today.” I had to steal that line from Read/WriteWeb, I couldn’t have said it any bettr – oh, and congrat’s on reaching the 100,000 user mark!

Zoho is not a pure-play wiki player. Their wiki is just a part of a productivity/collaboration suite, and it shows. Beauty? The UI needs improvement, but this is the only wiki with not just simple a WYSIWYG editor, but a full word processor that writes true html, not wiki syntax. Beast? I think the emphasis here will not be on the standalone product, but how well it integrates with other Zoho offerings, supporting a flow-oriented world that matches how we think.

It will no doubt be an interesting event, so please check out the site details, and remember, admission is free if you register online, but $10 at the door. See you tomorrow.

Related posts: Laughing Squid, Lunch 2.0, Functioning Form, Mindtouch, Brainkeeper, Wetpaint, Zoho blogs, Centernetworks.

Filed Under: Bay Area, Collaboration, Personal Productivity, Social Networking, Startups · Tagged: , , , , , , , , , , , , ,
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Windows-less Computers? Is it Really a Good Idea?

Posted on September 24, 2007 ·

CNet reports that “the Globalization Institute, a Brussels-based European Union think tank, has recommended the EU require all PCs to be sold without preloaded operating systems such as Microsoft Windows.”

The recommendation is for PCs and Operating Systems to be sold separately, breaking Microsoft’s monopoly, increasing competition. I’m not exactly a Microsoft-fan, in fact just recently responded to Robert Scoble who asked: Why doesn’t Microsoft get the love?:

…just look at the examples above. There are a lot more. They all show a corporate culture that does not have the customer in focus. It’s hard to love such a company, no matter how great many of the individual employees are.

So, I guess it’s time to celebrate, the EU would finally break the monopoly. And we’ll be free to buy our hardware, OS, Software all separately, trying to get it all work together. No big deal … after all, no-one ever had to hassle with non-working device drivers even with the pre-installed, pre-configured systems? But wait, it gets better:

There is no reason why computer operating systems could not follow the same model as computer hard drives and processors, which comply with standards that allow for broad compatibility as well as competition in the market.

Now, this is a pretty poor analogy: as far as I know, the hard drive and processor come installed in the computer – or are they suggesting the EU mandate unbundling those, too? We could just buy the PC components separately, and assemble it ourselves. Hey, I have a friend who never buys complete systems, he loves building them. Oh, and he fixes his car, too.

But me, well, I happen to be the lazy consumer type, expecting these things to work out-of-the-box. Preferably one box. Answering my own questions: yes, selling windows-less computers is probably a good idea, but only to the extent there is a market demand for them. Certainly not mandated by governments.

Related posts: Michael Gartenberg, Geek Speaker, BetaNews, TECH.BLORGE.com , Macsimum News

Filed Under: Business, Politics, Technology · Tagged: , , , , , , , ,
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The World of Enterprise Software Will Change Tomorrow

Posted on September 18, 2007 ·

I really would have liked to be at TechCrunch40, temporary HQ of all-things-Web. Instead, I’m in New York, where the world of Enterprise Software will change tomorrow. That’s when SAP will unveil A1S, the new generation SaaS solution for the SMB market. Incidentally, this may be the last time we hear A1S, as SAP is expected to reveal a new name.

I suspect after Wednesday there will be a lot of talk about the new system’s features, but for now, very few people have actually seen it, and they are all under rock-solid NDA. So for now, just a few preliminary thoughts.

SaaS and Enterprise Software

I am a big fan of Software as a Service, have repeatedly written about it, but mostly in the context of the small business or consumers space. My own passion comes from the time when I switched from “sell side” in the SAP business to actually being a customer in a small business (Sales VP, NOT IT type!) and was shocked at the sorry state of infrastructure and systems (more lack of) available to most SMB’s. I became convinced that for small businesses that don’t have IT staff at all, On-Demand solutions are the only way to go.

Does this mean SaaS is for small businesses only? Not at all. While it’s easy to declare that for small businesses without their own IT resources there is no better option than SaaS, there is no clear “winner” for large corporations. There shouldn’t be. SaaS is not a religion; adopting it should be a business decisions that these organizations have to make individually.

SAP and SaaS

On-demand “purists” (the religious types;)) have long criticized SAP for being laggards, taking a half-hearted hybrid approach to SaaS – but why would they do anything else? After all, SaaS is still only 10% of all enterprise software sold, although growing fast. Even if we believe “the future is SaaS” (which is of course unproven, but I happen to believe in it), there is a lot of mileage left in the “old” Enterprise model, and market leaders like SAP have certainly no reason to turn their backs to their huge and profitable customer base. Protection of the legacy market is largely the reason behind the segmentation, i.e. A1S being strictly a small- and midmarket solution – but I don’t believe this segmentation is cast in stone.

Anyone who saw one of Hasso Plattner’s numerous “new idea” presentations will have to realize he is talking about a lot more than just a new SMB product. Plattner “gets it” and if he does, so will SAP. Clearly, for now the product is slated for the SMB market – new product, new markets – but it also allows SAP to get their feet wet in SaaS, before fully plunging in.

This also explains what may appear as inconsistency at the low-end of the market (less than 50 employees) where SAP continues to offer Business One, their on-site solution. I fully agree with Dennis , for all the above reasons it’s exactly these businesses that would be better off with SaaS, so perhaps Busiess One should be replaced by A1S. But if SAP considers A1S as a test-bed, eyeing the Enterprise Market, they need a certain minimum organization size, and level of complexity. Complexity, after all, originates in the organization, not the software – but this brings us to the next point.

So why is it such a Big Deal?

Believers of the “SaaS Religion” should be happy when a behemoth like SAP throws in it’s weight – and the $400M it expects to spend on marketing A1S. But let’s dispel with a huge misunderstanding here. I literally go nuts when analists (even my fellow Enterprise Irregulars) mention SaaS players like Salesforce.com, Netsuite, Succesfactors, Constant Contact on the same page, as one category. For the purpose of a specific analysis, like Charles did, it makes sense, but please, please, let’s remember, the so-called SaaS market is an artificial aggregation that eventually will make very little sense.

Companies do not buy software just for the sake of having it: they buy it to solve problems. They need inventory management, order and billing systems.. etc – not simply SaaS, just like in the past they could not care less if their software was delivered on tape, CD or DVD. Yes, I know I am simplifying to a great degree, but remember, It’s all about the functionality, not the delivery method.

So labeling Salesforce.com the “market leader” is misleading – yes, they are the the largest pure-play SaaS player, but a relative point solution with a fraction of the functionality enterprises need – and the Appexcange / Force.com attempt to become a platform has not changed this picture.

There is no market leader in On-Demand, complete integrated solutions, because so far no company has offered anything comparable to SAP’s functionality. Granted, I have not seen the system yet, but when SAP puts three tousand developers to work for 3 years, you know you are getting something significant. (In comparison Salesforce.com has less than 200 engineers.)

It’s all about Execution

The SaaS model allows for largely simplified business execution: marketing, awareness, “pull model”: instead off direct sales, the customer comes to the vendor, buying solutions on the Net. Consulting, Support all happens online. The reality of this pull-model is still debated, but I think waht’s often forgotten in the debate is that the “pull-efect” really works is the “S” part of SMB, (in fact, VSB), which are typically green-field businesses, often first-timers to transactional business software, without their own processes carved in stone, so they can test, configure and use software “out-of-the-box”. As we discussed, with size comes complexity, and since SAP targets the high-end of SMB, they will face such complexity, and that requires a “hybrid” model.

So far their Go-to-market strategy appears to be largely based on telesales and leaving support to a network of partners. Where these partners come from: existing All-in-One or Business One partners, or new ones – and if the first, how they will not cannibalize their existing business is a huge question.

A1S is a big bet for SAP,” said Gartner analyst Dan Sholler. “This has to succeed or they will have a whole host of business challenges ahead of them. No one has ever proven they can sell this type of business technology this way. SAP is betting the profitability of the company that it will be able to do it.

My bet is on SAP: they may stumble a number of times, which will effect their quarterly numbers – but in the end, I believe they will succeed. They will become the dominant SaaS player in the mid-market, forcing smaller players like NetSuite down-market. In the next 2-3 years while SAP flexes their On-demand muscles, we’ll see just how pervasive SaaS proves in the large corporate market, and that will determine whether A1S remains a midmarket solution or becomes the foundation of SAP’s forey into that market – their natural home base.

SAP understands New Media

Last but not least, a word on how SAP “gets it”. Part of Hasso Plattner’s “new idea” sounds like a Web 2.0 pitch: he embraces social networking, wikis, videos. How much, if any of these have made it into the first incarnation of A1S remains to be seen.

But SAP as a company themselves actively embrace new media. They have the best bloggers’ program, originally started by Jeff Nolan and now enjoying continued support by Michael Prosceno. I’m heading to the Big Show on Wednesday, but first tonight I’ll be in a group of 8 bloggers to meet SAP CEO Henning Kagerman. Two weeks later I will attend SAP TechEd, which, for the first time includes a full Community Day – an event certainly to be popular by bloggers. Oh, and who is the first keynote speaker? Mr. Web 2.0 Tim O’Reilly himself.

Not exactly dinosaur-like behavor, if you ask me.;-)

Off now, time to play tourist in Manhattan. And, in the meantime, I’ll be kept more then up-to-date on TechCrunch40 thanks to fellow bloggers on the scene.:-)

Filed Under: Enterprise Software, ERP / CRM, SaaS, SMB / SME · Tagged: , , , , , , , , ,
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You Think You Own Your Computer? Think Twice. Microsoft Shows Who’s Boss.

Posted on September 14, 2007 ·

So you think just because you paid for your computer you own it? Microsoft apparently disagrees … just look at these events all within a week:

Desktop Search

The New Universal Windows Live Installer puts more than what you expect on pre-Vista systems: it installs Windows Desktop Search without prompting for user consent, or even just letting users know. The argument from several Microsofties is that Live Photo Gallery, part of the new live bundle needs Desktop Search to run. So what? Desktop Search is not some auxiliary DLL, it’ s a fundamental piece of your PC infrastructure, which should have been an organic part of the OS, but in lieu of working Windows-level search, several companies developed competing solutions, including Yahoo, Google and Copernic. Running two desktop searches in parallel brings about major performance degradation so the the choice as to which one to use is a major decision to be made by the user, not Microsoft. Incidentally, this is at the very core of the recent Google vs Microsoft kerfuffle, which forced Microsoft to make changes to Vista – announcing those changes the very same days it started leaving turd on non-Vista machines.

Black Screen of Death

Next came the Vista Black Screen of Death: according to e leaked email Microsoft activated a scheme in Vista, which essentially renders pirated copies useless:

  • A black screen after 1 hour of browsing
  • No start menu or task bar
  • No desktop

I can almost accept this. After all, piracy is illegal. There is only the small issue of WGA failing regularly, labeling 100% legal systems “pirated”. You can have your entire system knocked out, due to a WGA error. Fortunately this news turned out to be a hoax – or is it? Only to the extent that the “Reduced Functionality” function has not been activated – yet. It exists, and may come any day.

Stealth Updates

The Stealth Windows Update issue followed the typical pattern. Somebody discovers Windows is updating on files despite the auto-update feature being turned off. Microsoft comes back with a semi-technical explanation:

…why do we update the client code for Windows Update automatically if the customer did not opt into automatically installing updates without further notice? The answer is simple: any user who chooses to use Windows Update either expected updates to be installed or to at least be notified that updates were available. Had we failed to update the service automatically, users would not have been able to successfully check for updates and, in turn, users would not have had updates installed automatically or received expected notifications. That result would not only fail to meet customer expectations but even worse, that result would lead users to believe that they were secure even though there was no installation and/or notification of upgrades. To avoid creating such a false impression, the Windows Update client is configured to automatically check for updates anytime a system uses the WU service, independent of the selected settings for handling updates…

Let me get this straight:

  1. Customer selects no auto-update.
  2. Microsoft decides it is in customers best interest to update anyway.
  3. Not overwriting the customer’s decision would fail to meet expectations.

Makes sense? BS. Or, as ZDNet puts it more politely: Microsoft dodging the real stealth update issues. Update (9/27): Stealth Windows update prevents XP repair

Windows Messenger Forced Update

This is probably less sinister than the others… a Microsoft Product Manager post about upgrading to Messenger 8.1:

We will soon configure the service such that any user on Windows XP or later system has to use Windows Live Messenger 8.1. When a user using an older version of Messenger tries to login, the client will help the user with a mandatory upgrade to Messenger 8.1. Some of you might feel this inconvenient, but in order to protect you and protect the health of the network we have chosen to take this step.

I understand it is for security reasons, but again, it’s the old formula: User decides not to upgrade, Microsoft knows what’s better for the user, so enforces it’s will. No wonder it’s not a popular decision.

I can already hear the argument that these are all isolated events, have nothing to do with each other.. but frankly, from a consumer standpoint they all add up. As if someone in Redmond decided they are not getting customer-love anyway, with their reputation being so bad, they might as well go for the full Monty: show those whining customers who the Boss is around here. And they wonder why consumers are flocking to Apple.

Update: eWeek’s title says it all: What the Hell Is Microsoft Doing with My Computer?

Update (9/23): Robert Scoble asks: Why doesn’t Microsoft get the love?

My take: just look at the examples above. There are a lot more. They all show a corporate culture that does not have the customer in focus. It’s hard to love such a company, no matter how great many of the individual employees are.

Filed Under: Customer Service, Software · Tagged: , , , , , , , , , , , , , , , ,
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TheUltimateSteal = TheUltimateBug. MS Giveaway on Perpetual Countdown.

Posted on September 12, 2007 ·

It’s really refreshing to see Microsoft sell Office 2007 at its true value. $60 is fair value, IMHO – although college students might still opt for pirated versions, or the free Open Office, or the also free Web offices. They certainly have choices.

MS labels this promotion The Ultimate Steal. Hm… that may be so in more than one way. www.theultimatesteal.com was supposed to go live early afternoon… I saw it count down less than two hours before lunch. Then later in the afternoon I saw it at 4 hours to go. Now, 11:10pm PST. the countdown is at 14 hours and 5 minutes, definitely stretching into tomorrow!

A commenter called it The Ultimate Publicity Scam. I think it’s just a bug. A lousy one. What was I even thinking complaining about Vista bugs, when MightySoft can’t even get a promo site up working properly?

Check it out yourself: www.theultimatebug.com.

Update: As of 9:15am on the 13th the site is now fixed.

Related posts: One Microsoft Way, CyberNet Technology News, Tom Raftery’s Social Media, Microsoft Watch, CrunchGear, Mobility Site, InfoWorld, Compiler, Forever Geek, istartedsomething, BetaNews, ParisLemon, All about Microsoft, AccMan Pro, WinBeta, GigaOM, PaulStamatiou.com, HipMojo.com, Good Morning Silicon Valley, Download Squad , gHacks and Windows Connected

Filed Under: Humor, Marketing / PR, Personal Productivity, Software · Tagged: , , , , ,
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The Ongoing Windows Desktop Search Controversy

Posted on September 12, 2007 ·

Windows Desktop Search continues to stir controversy, in several ways.

Desktop Search Bundled with Vista

Back in June Microsoft agreed to make changes to the way it bundles Search with Vista. This was largely due to Google’s claim that:

Microsoft’s hardwiring of its own desktop search product into Windows Vista violates the final judgment in this case.

While I’m clearly no fan of Vista (and Microsoft, for that matter), in this case I found myself on the ‘wrong side’ – i.e. siding with Microsoft (the sky is falling, the sky is falling!).

Here’s the problem: there really should not be a product named Desktop Search . Only desktop Find – and not a product. Being able to retrieve whatever I myself placed on my hard disk should be a fundamental feature of the computer – and that means the Operating System. The fact is, for two decades Microsoft has failed to deliver this capability miserably and that opened up an opportunity for others, be it Google, Yahoo, or my personal favorite, Copernic. Now that Microsoft finally pulled their act together, and Vista has good, built-in search, let’s not complain about the operating system finally doing what it should have been doing in the first place.

In short, Google does not have a case here. A personal side-note: in the meantime I have opportunistically bought a Vista PC (not a pleasant experience), and since this beast has Vista Search built-in, I decided to NOT install Copernic Desktop Search. Not that the Vista version is better: it doesn’t have to be. I hate redundancy, and a competing product would have to be by orders of magnitude better for me to install a duplicate. Of course moving to Web applications made this decision a lot easier: after all what the desktop search capabilities are is becoming more and more irrelevant.

Windows Desktop Search Illegally Bundled on pre-Vista Systems

I found it more than ironic, in fact outrageous that in the very days Microsoft outlines the changes it plans to make to the desktop search feature in Windows Vista to satisfy antitrust concerns, it continues to dump its Desktop Search on XP systems without the users authorization – in fact without even telling users what’s happening.

Users who complain that the newly released Windows Live Installer comes with several options defaulted to “Yes” are missing the big picture: while the defaults may just be an inconvenience (OK, a trap), Windows Live Installer secretly installs Desktop Search on your XP system (Vista already has it). It is not listed anywhere as an option, you are not even warned what happens… you may just notice something funny in your taskbar after the installation:

Yes, that’s Windows Desktop Search, right next to Copernic Desktop Search, which was my choice on the XP system. Further search (Google, of course) reveals that one of the products, Windows Live Photo Gallery relies on Desktop Search. I am not going to argue the merits of this architecture, or Photo Gallery itself, but desktop search clearly isn’t just a component to gallery, it’s a basic piece of my desktop infrastructure. Running two searches is not only redundant, but clearly performance degrading, so at a minimum Microsoft should warn users about the consequences and ask for permission to proceed.

Of course this is not simply a performance issue: this practice is a blatant violation of my rights as the computer’s owner (I don’t recall Microsoft having paid for my PC, so I suppose I still own it). Frankly I am shocked, if this was 1995, I wouldn’t even be surprised, but after all the antitrust issues Microsoft faced, you’d think they learned a lesson… or not.

Additional reading: Microsoft Support, All about Microsoft, BetaNews, Ars Technica.

Update: Surprise, surprise! Microsoft changes Windows files on user PCs without permission, researchers say – reports Computerworld and Hardware 2.0. Also read: Windows Secrets, Today @ PC World, Inquirer, and Microsoft Watch

Filed Under: Business, Personal Productivity, Software, Technology · Tagged: , , , , , , , , ,
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Windows Live Photo Gallery: Poor Design or Shrewd Business Move?

Posted on September 10, 2007 ·

I had Windows Live Photo Gallery installed on my computer – for about 15 minutes. Although I despise the aggressive, sneaky nature of Live Installer, which pollutes my PC with Windows Desktop Search without authorization, I still wanted to give it a try, primarily because my favorite Picasa is hopelessly single PC-minded. Surprisingly for Google, the champion of Web-based computing, Picasa is a major pain to use on multiple computers – so I thought I’d give the Microsoft product a try.

I am surprised at the mostly positive initial feedback about this feature-less product. Yes, it’s fast, yes, tagging is easy – but has anyone given any thought to why we’re tagging in the first place? Other than becoming data-input clerks, what can you do with Photo Gallery?

Picasa treats tags/labels as albums, and as any decent photo album would do, allows re-arranging the display order of individual photos by simple drag & drop. It also allows playing slideshows along with music, creating movies and a myriad of other options. Windows Live Photo Gallery allows you to play a slideshow in the pre-determined order – that’s all.

Well, almost. If you publish your photos to Live Spaces, you can create a basic slideshow rearranging the display order of your pictures. (I could not find this option, but let’s believe the Help text.) Now I’m really confused: as much as I am a Web-computing fan, photos (and video) are the one area I still prefer to use a local machine for, after all we’re manipulating fairly large files. So why would Microsoft create desktop photo manipulation software that allows extensive data input yet requires users to go online to enjoy their pictures?

Is this another case of thoughtless, poor design? Frankly, I doubt it. Perhaps Microsoft just showed their hands regarding the future Live business model. Charging for extra storage is nothing new, but I suspect we’ll see bandwidth-based pricing sooner or later. The PC-components of Live are just the hook to get us online, and pay for accessing our own data – and believe me, the bandwidth usage of a 20-minute slideshow will be quite significant. Surprised

Filed Under: Business, Personal Productivity, SaaS · Tagged: , , , , , , , , ,
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Thinkpad Reserve: Lenovo (Almost) Gets Hardware as a Service.

Posted on September 8, 2007 ·

The photo above isn’t just a leather portfolio. It’s the Thinkpad Reserve Edition, reported by Crunchgear and Engadget.

For $5,000 you can be part of an exclusive club, since only 5,000 units will ever be made. You’ll also get access to the exclusive, concierge-style support service: immediate access, your own personal support consultant, next-day delivery of a replacement computer ..etc for 3 years, the expected life-time of the Thinkpad. And therein lies the rub.

If you exclusivity is so important that you spend $5K, do you really want to carry a 2-year old computer? Your Thinkpad will be obsolete in 6 months, but let’s say you don’t have to be cutting-edge… in a year it will feel so uncomfortably old… a shame to be seen with, so you might as well keep that nice leather portfolio closed at all times. 😉 Joke apart, here’s what Lenovo missed: adding the strong service part was good, so why not go all the way? Introduce Hardware as a Service: charge an annual fee, include annual computer replacement, but make the transition painless – from contacting the owner through shipping the new units to transferring user setup and data – now that’s real Concierge! Charge whatever they want: $3k -$4K – $5k annually -probably doesn’t matter… exclusivity is priceless. Tongue

Filed Under: Customer Service, Marketing / PR, Technology · Tagged: , , , , , ,
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Do Airlines Outsource their Frequent Flyer Programs?

Posted on September 7, 2007 ·

I’ve never noticed this before .. .or perhaps this is the first time it’s happening? Anyway, I’ve today I’ve received email statements from United, American, US Airways, Delta, Southwest and British Airways. Could this be a coincidence, or are all these airlines outsourcing the management of their Frequent Flyer program to the same provider?

I suspect Vinnie will know Thinking

Filed Under: Customer Service, Misc · Tagged: , ,
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